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JibJab

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Australia
1 review
0 helpful votes
Follow Jan M.
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Slowest of all...
August 10, 2016

Delivery of cards very slow. Of the first four I have sent only one has been delivered and that was the first. Have I missed something here? Is there an additional fee for each card? Please advise me.
Thanks. Jan

Date of experience: August 8, 2016
Alessandra S. JibJab Rep
over a year old

Hello!
Please send an email to help@jibjab.com with the subject "SiteJabber Assistance," and we will be more than happy to help!

Michigan
1 review
2 helpful votes
Follow Becky D.
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I had to discontinue my dad's JibJab account today. He hasn't used in a LONG time due to his health. We didn't even know he still had the account until we noticed the annual renewal payment on his credit card. He asked me to cancel it and when I did, I also asked for a refund. I figured it didn't hurt to ask. I got a response back very quickly that said he would get his refund in 3 to 5 days. JibJab brought my dad a LOT of fun times when he was able to still use it and if we ever need their services again, we won't hesitate to sign up. Thanks again to Heather at JibJab!

Date of experience: April 5, 2019
Canada
1 review
0 helpful votes
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Bringing Joy
March 20, 2017

Creating these cards brought joy and giggles to my life as well as the recipients. Being over 60, I would like to see a few more music and dance videos with music from my era... but overall, lots of fun.

Date of experience: March 18, 2017
Texas
1 review
0 helpful votes
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Cute but expensive
June 18, 2017

We sent a congratulations card to a journalist friend getting an award so the vintage printing press video was perfect. But we were shocked at the price.
$18 seems too much compared to other sites that do the dame thing.

Date of experience: June 16, 2017
Australia
1 review
0 helpful votes
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Review
June 27, 2016

It seems that you have adjusted things for Windows 10 which is great. Had a bit of trouble topping up my account in advance. It also looks like you have 3 different card sizes now which I would have suggested.

Date of experience: June 24, 2016
Pennsylvania
1 review
0 helpful votes
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Too much fun!
February 25, 2017

Selecting faces from my photos was fun and easy. Seeing them perform in the videos was hilarious! Everyone who sees them is seriously amused!
Thank you all for providing this hilarious way to keep in touch with friends and relatives.

Date of experience: February 23, 2017
California
1 review
0 helpful votes
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Great service
July 14, 2016

I love JibJab. Great, fun, easy to use customized e-card builder. I once had an issue with my account, but I wrote them and they responded really quickly and it was basically resolved immediately. Great friendly service. I definitely recommend.

Date of experience: July 12, 2016
Iowa
1 review
0 helpful votes
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Awesome experience
December 1, 2020

Awesome customer service. Very kind, helpful, and great service. I'd refer anyone to them. They helped me percent, and we're honest, up standing and real. They did such a good job at resolving my issue that I was very satisfied.

Date of experience: December 1, 2020
California
1 review
1 helpful vote
Follow Debra J.
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Music copyrights
November 13, 2020

I bought t his years ago and love it. It really brings smiles to people. But... recently the music had been muted due to copyrights. Why sell me something i MIGHT not be able to use as advertised. Not cool

Date of experience: November 13, 2020
California
1 review
0 helpful votes
Follow Stacy M R.
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While I enjoy JibJab cards and videos, I'm not on social media very often. When I requested a refund to my subscription renewal, the response was prompt and courteous (with a little humor involved as well) Great job JibJab! I won't hesitate to do business with them again.

Date of experience: March 14, 2022
Florida
1 review
0 helpful votes
Follow Darren K.
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Somewhat disappointed
December 13, 2016

Hello,

I joined Jibjab and the couple of cards I could make are great, but usually the website won't allow me to. I download the pictures, place them in the faces, then when I click on personalize to add a message it kicks me out back to the original menu. Is this common or am I doing something wrong?

Date of experience: December 11, 2016
California
1 review
0 helpful votes
Follow Bing F.
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JibJab app is so fun and hilariously crazy to use because my friends loved the videos that I made with their faces in the characters, and nobody ever gave any negative comments. They said that they laughed all the way watching the videos. Thanks for bringing laughter to our homes. I requested a refund and got a quick response...

Date of experience: January 13, 2019
Canada
1 review
0 helpful votes
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JibJab ASKED if I wanted a refund!
February 17, 2017

When an auto-renew charge hit my credit card, one of the options in the notification email I got asked if I wanted to request a refund. When does that ever happen?! I clicked on that option and my money was refunded within 48 hours. That kind of customer-centered service will have me coming back to JibJab in the future!

Date of experience: February 15, 2017
Canada
1 review
0 helpful votes
Follow Ingrid M.
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Unresponsive
June 25, 2016

I have made 3 videos and the recipients got a real kick out of them. Replaying them is problematic, however. We tried numerous times to replay one of them and eventually got it to play. The other one we had to just give up on. Also, when creating one of them I tried to correct the personal message only to find what was originally input got sent with the e-card anyway. Why even have an edit feature if it won't save properly? I think it that the program could be tweaked to allow for edits a bit better, please. Other than that, it's a fun site.

Date of experience: June 23, 2016
GB
1 review
0 helpful votes
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Upset and fed up
December 29, 2016

I've paid for this, but the site still doesn't create my final card, it keeps asking for additional payment.
All those considering subscription, save the pain honestly it's not worth the cost, first subscription fee then keeps asking for more money... REALLY? There's better sites out their

Date of experience: December 27, 2016
Illinois
1 review
0 helpful votes
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Outstanding Service
August 26, 2020

JibJab offers outstanding service even when cancelling your account and requesting a full refund from an auto-pay I didn't remember. The whole process from request to refund took less than 10 minutes and was done in a professional but friendly manner. Well done JibJab and thank you.

Date of experience: August 26, 2020
Brazil
1 review
0 helpful votes
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Funny but thats all
August 5, 2017

At the beginning I was laughing with the faces, but after 3 videos everything looks the same and boring.

One year of subscription is a long time, and I hope you improve the content with more clever videos than only shame dances. I miss two guys as friends, two girls as friends or couples as well, its 2017... you need to see other possibilities.

Date of experience: August 3, 2017
Luxembourg
1 review
0 helpful votes
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Lack of relevant content
January 6, 2017

It is not the fault of you but I am not finding many videos i can relate to or find amusing. Sorry. I'll give it a few more days! Apart from this, the effort thats been put in is amazing. But now I think the focus should be diverted to the mobile app because the experience there as a samsung user is quite unpleasant.

Date of experience: January 4, 2017
Pennsylvania
1 review
0 helpful votes
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I love this!
June 23, 2016

I was looking for a unique gift for Father's day and I definitely found it! Not only for that day bit it turns out for many occasions! Thanks JibJab you helped make myself as well as family and friends not only smile, but laugh like crazy! Plus it's so easy to do! Can't wait for the next occasion to use it! Your site rock!

Date of experience: June 21, 2016
Washington
1 review
0 helpful votes
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Father's Day Card
June 25, 2016

It's been a while since I've used JibJab, but considering the wide range (and the crazy choices) of cards, there really was no competition. I put together a father's day card for my son-in-law and sent it on (telling him to make sure to view it with the kids). It was a smash! My grandson wanted his dad to keep playing it over and over. I think I made the right choice :)

Date of experience: June 23, 2016

Overview

JibJab has a rating of 3.1 stars from 12,909 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JibJab most frequently mention customer service, much fun and birthday card. JibJab ranks 2nd among Greeting Cards sites.

service
165
value
183
shipping
54
returns
60
quality
154
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