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JibJab

How would you rate JibJab?
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New Jersey
1 review
0 helpful votes
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Best customer service!
March 30, 2017

I had a funny account problem, and when I contacted customer service I thought I would get an automated response with no actual solution (as usual with internet companies). However, I had a personal e-mail response the same day, an exceptionally friendly service agent that investigated my query, and my issue was solved immediately! I would highly recommend using this site as they seem like a company that actually cares about its clientele.

Date of experience: March 28, 2017
New Zealand
1 review
0 helpful votes
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Clumsy web site is difficult to use
October 18, 2016

Despite the promise of free videos it seems pretty much impossible to do anything useful unless you sign up and pay the annual fee. The fee is set to auto-renew by default - you have to change it back manually. The price is way too high and you can't just buy a one-off video (although they kind of suggest that you can). The product is decent but this company is difficult to deal with.

Date of experience: October 16, 2016
Canada
1 review
0 helpful votes
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Easy to Use and the results are always Funny
December 29, 2016

The title says it all. I used this software to create videos of my employee which I then used as part of a company presentation. Obviously, everyone is still talking about it. Very funny stuff. Put a smile on everyone's face.

I was surprised to see how easy it was to get great results.

Thanks JibJab!

Date of experience: December 27, 2016
Massachusetts
1 review
0 helpful votes
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JibJabdab!
January 18, 2017

I thought that JibJab was adorable. I used it once and was never able to get it to work ever again. It was a rip off for me because there is no help anywhere until they automatically take money out of you the following year. I'd probably still be a customer if help was ever available.

Date of experience: January 16, 2017
Massachusetts
1 review
0 helpful votes
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Happy Holidays
December 14, 2017

A year ago, I accidentally signed up for a membership instead of sending a one-time e-card. Anyway, I was charged recently for a renewal that I didn't want and team here reimbursed me immediately. They were above and beyond helpful, friendly, and kind about it. Many thanks, y'all! Have a happy and warm holiday season :)

Date of experience: December 12, 2017
Washington
1 review
0 helpful votes
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Lots of fun
March 2, 2017

This is a fun site, easy to use and will please you family and friends. The only reason I didn't give it a 5 Star rating is it's limited selection. I think the initial fun will wear off once a few of these cards have been sent, but that doesn't take away from the first few.

Date of experience: February 28, 2017
Florida
1 review
0 helpful votes
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Good service with cool videos and cards.
July 11, 2017

I've used JibJab for years and love the video cards. I wish there were more of them. Maybe you could do famous movie scenes with my head on them. It doesn't have to be music videos. I should be able to do the final Dirty Dancing dance with my wife!

Date of experience: July 9, 2017
New Zealand
1 review
0 helpful votes
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First time user
December 17, 2016

The experience was straight forward. One little thing is that instead of emailing it I wanted to use the shortcut in an email. I found I can do this only if it has been sent first. Being a first user I may be missing something. It's a lot of fun.

Date of experience: December 15, 2016
GB
1 review
0 helpful votes
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The software is very easy to use and the range of videos you can personalise is great, so very happy there. However in order to send it you have to sign up to a full year of JibJab, which comes in at $18. If you want to download the video - which, let's face it, causes them no extra hassle/bandwidth/cost etc, is another $1.99.
I gather it's more flexible if you use the phone app, but on a Mac the website verges on rip-off.

Date of experience: September 7, 2016
Australia
1 review
0 helpful votes
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Something new
September 22, 2016

I have for years sent "electronic cards' to friends and family but now I have found JibJab this has opened a whole new experience for me, my family and friends. No more regular greetings will come from me, so birthdays, anniversaries etc will be remembered long after the card fades into the sunset.

Date of experience: September 20, 2016
Wisconsin
1 review
0 helpful votes
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What a Blast!
December 13, 2016

I am just learning but I am having so much fun. I wish it was free to download since my family doesn't have a computer. But when they visit me I show it to them and we all laugh. Thank you for bring laughter into our lives. Look forward to a wonderful year!

Date of experience: December 11, 2016
Canada
1 review
1 helpful vote
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Discontinued
July 4, 2018

I Signed in to JibJab as we always get JibJab cards
From our son for birthdays etc. They are so funny and I've saved most of them so thought I would give it a try. Well I wasnt successful as the recipient did not receive it. I was very disappointed as I love that app. Maybe I'll try again if they add a small tutorial stating the steps to follow.

Date of experience: July 2, 2018
Wisconsin
1 review
0 helpful votes
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Satisfied customer
December 15, 2016

I like making Jib Jab videos. Both my parents, and my older sister passed away years ago, so I used their photos besides my husband's and mine. It felt good seeing them in a video having a good time. People on my Facebook liked them too. Thank you for making this memory possible.

Date of experience: December 13, 2016
Canada
1 review
0 helpful votes
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Bring back the older version of Jib Jab. The new platform sucks... used to be great now it's totally useless and sub par. No more Starring You Pictures, No more Starring You Profile Pictures, No more downloads... why on earth would Jib Jab Brothers take a great program and destroy it... someone gave bad advise to developers and turned a silk purse into a pigs ear... sad, very sad. Loyal member and user now, not at all.

Date of experience: October 26, 2017
Georgia
1 review
0 helpful votes
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JibJab Sucks The Big One
May 30, 2017

I thought I was making a one time, single card purchase. However, a few minutes after making the transaction using PayPal, I received an email from PayPal stating that the order had been changed and that I had been charges $18.00 dollars for a year's auto-renewable subscription. And when I tried to talk to a live person at your "customer service" it referred me to an email address. I am through with JibJab. I will never do business with them again.

Date of experience: May 28, 2017
Maine
1 review
0 helpful votes
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Enjoyed the single card and was looking forward to using it several more times during the year but was unable to easily create another card without getting charged all over again... in the end, company very responsive and issued me a refund... once it is easier to use, I will probably try again...

Date of experience: April 29, 2019
Canada
1 review
0 helpful votes
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Funny but Overpriced
June 26, 2017

I just wanted a few jib jab's, didn't expect to have to pay for a year subscription. I'm hoping you get new ones in the next year, otherwise its kind of lame. Also i was looking for a Canadian one... canada is turning 150 this year. Some Canadian content would have been nice.

Date of experience: June 24, 2017
Canada
2 reviews
0 helpful votes
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Newbie
December 12, 2016

It's probably me but I am having trouble with two things. I can't see my photos when I access my personal photos on my iPad. They flash then become grey squares. I also have trouble with the moving mouths. They end up looking like black bars or moustaches. Is that supposed to happen?

Date of experience: December 10, 2016
El Salvador
1 review
0 helpful votes
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Customer service is fast and makes things easy, truly taking care of the customer! The only bad thing is that it does make it difficult to make a free account even though it is supposed to be possible. But they did resolve my issue quickly and easily, which I was pleasantly surprised about!

Date of experience: April 19, 2020
Ohio
1 review
1 helpful vote
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Jib Jab in Review!
December 17, 2016

Instead of sending X-mas cards this year, I decided to become a member and send out a Funny card to many of our family and friends. The response was overwhelming to say the least. So glad everyone enjoyed our Christmas card from Jib Jab! We received many comments and likes. Loved making other people happy with our viral rendition! Keep up the good work Jib Jab!

Date of experience: December 15, 2016

Overview

JibJab has a rating of 3.1 stars from 12,909 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JibJab most frequently mention customer service, much fun and birthday card. JibJab ranks 2nd among Greeting Cards sites.

service
165
value
183
shipping
54
returns
60
quality
154
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