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JibJab

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Greece
1 review
0 helpful votes
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Disappointed
January 6, 2017

I am very disappointed because 2 videos I personalized, "50 cent In da club" and "you know about that base" we're not aloud in YouTube and Facebook due to ownership rights! Why you have them in your site and why you charged me if I cannot use them and even if I use them I could be in trouble? This is unacceptable!

Date of experience: January 4, 2017
Australia
1 review
0 helpful votes
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I would rate my experience with jib jab as poor. The price of the annual subscription is not clear. Its looks like it Aud 18 per annum. However, when bill comes through it is actually us 18.

Furthur more, since getting my subscription my junk mail inbox has been flooded with spam emails. As much as 20 per day. This is most annoying indeed. Unless this can be fixed immediately I will cancel my subscription IMMEDIATELY

Date of experience: March 20, 2017
Georgia
3 reviews
34 helpful votes
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Thieves
May 20, 2021

They'll send you an email and say hey wouldn't it be cool to send your friends a little video of you dancing around with your head on some ridiculous cartoon. Then out of the blue they'll take $24 out of your account for membership for something. I have no idea what it's for because who in their right mind would pay $24 to send a dancing cartoon out every now and then to your friends. The answer is... nobody. That's obviously why they have to steal money from people. They did refund my money pretty quickly but they overdrew my bank account and cost me $35 that I couldn't get back. I would recommend that you read all the fine print very carefully when you go on that site.

Date of experience: May 20, 2021
California
1 review
0 helpful votes
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Didn't work well on Microsoft Edge
April 1, 2017

Tried to use it on Edge. It took my credit card immediately but wouldn't go past the adding of pictures to the write a comment part. After frustratingly trying it numerous times, I finally closed it in Edge, opened it in Chrome, and it worked fine. I spent about 50 minutes trying to make one eCard.

Date of experience: March 30, 2017
California
1 review
0 helpful votes
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Very dissatisfied
January 12, 2017

Only 1 person received the email that I sent on New Year's Eve several days
Late. I did not receive the email I sent to myself.
I contacted the "help" part of the app and to this date, I have not heard from anyone.
I want to know if I was charged for all of the emails that did not get delivered.
My last name is Brown, not Briwn.
Please have someone contact me telephonically at *******822.
Thank you,
Barbara Brown

Date of experience: January 10, 2017
Alessandra S. JibJab Rep
over a year old

Hello Barbara! Please send an email to help@jibjab.com directly, and we will be more than happy to assist you.

Arizona
1 review
0 helpful votes
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I really don't know who has the most fun, the designer or the recipient, when working with a Jib Jab card. Also, when you post a card on Facebook, the number of responses skyrocket and the comments are wonderful. Great product, and great fun!

Date of experience: May 3, 2017
New York
1 review
0 helpful votes
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Dennis' Birthday
September 17, 2016

This is quite a site. I like that I can upload a photo into a template to make my own greeting.
I have passed this site on to many other people that saw that posting I created for my husband's birthday. I hope you add more options in the future.

Date of experience: September 15, 2016
Canada
1 review
0 helpful votes
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Nice!
February 22, 2017

Its very cool, i love it so far, i just find it sad that i need to pay for downloads on top of the fees, but hey, its not expensive for a complete year, so i can live with it! Otherwise, its so coool!

Date of experience: February 20, 2017
Washington
1 review
0 helpful votes
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Easiest fun I ever had!
February 23, 2017

Valentine's Day was tomorrow. AUGH! I have forgotten to get my wife anything. JibJab to the rescue! In less that 5 minutes I created a personalized Valentine musical starring my wife and I. My wife praised me for my thoughtfulness and it turned out to be one of the best Valentine's day EVER!

Date of experience: February 21, 2017
GB
1 review
0 helpful votes
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ECards - message
July 29, 2016

I tried to add a message on an eCard and found the whole procedure messy and even now I don't know if it got sent with my card - I did a few trials and couldn't see it in any pof the previews... and its also difficult to edit once you have written something - if it actually goes at all.
The video making itself was realtively simple and a success.

Date of experience: July 27, 2016
Florida
1 review
0 helpful votes
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Professional
May 29, 2016

The account representative who took care of me, and solved my problem IMMEDIATELY, was totally professional. Never once did he make me feel dumb or stupid, just did what he did to assist me in the nicest manner possible. Thank you for hiring and training so well.

Date of experience: May 26, 2016
Wisconsin
2 reviews
0 helpful votes
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Not very happy
April 7, 2017

Difficult to download photographs and position them correctly. Don't like the automatic subscription either. It's my and my only choice to reinlist and don't like auto membership in any business. I may just cancel

Date of experience: April 5, 2017
GB
1 review
0 helpful votes
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Service
May 28, 2020

After contacting Jibjab concerning an annual subscription they addressed the issue promptly and within days I reveived a refund. So refreshing to deal with a company that was prepared to deal with an issue

Date of experience: May 28, 2020
New Mexico
3 reviews
0 helpful votes
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Positive experience
September 15, 2017

I contacted jib jab customer support to help me with canceling my account since I wasn't using the app anymore. Thought I wouldn't hear from them for days since it was through email. Well, Danielle responded pretty quick and my issue was resolved. This is how is should be. Thanks jib jab.

Date of experience: September 13, 2017
Michigan
2 reviews
0 helpful votes
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CHIPMUNK LOVES JIBJAB
December 14, 2016

Sent Tequila Birthday greeting to my granddaughter, Alicia (a. K. a. CHIPMUNK by her father, my son), who is being taught Spanish by her father and she really enjoyed it, laughing like, well, a chipmunk!

Date of experience: December 12, 2016
New Hampshire
1 review
0 helpful votes
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My only critique would be that once a face is placed within the video, it would be nice to be able to remove it and resize it and replace it again if possible or needed. I also was not able to open my downloaded video which I paid extra for.

Date of experience: March 20, 2017
Mexico
1 review
0 helpful votes
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Too expensive
December 21, 2016

My english is not so good, but i can try, when i paid the service the publicity said 1.5 USD per month but when you did the charge to my credit card, you charged the year complete, i thought you have only charged a month.

I´m really desappointed

Date of experience: December 19, 2016
California
1 review
0 helpful votes
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Wonderful & Fast Customer Support
April 6, 2017

I was surprised when I read an email that said I had automatically paid for a year membership to JibJab. Since I seldom send out e-cards, I immediately requested a refund from JibJab and it came within minutes. I also said that I would much prefer to pay individually for e-cards, not be part of a subscription plan.

Date of experience: April 4, 2017
Florida
1 review
0 helpful votes
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Great card!
August 4, 2016

I enjoyed creating this card! The reason it's 4 stars and not 5 is because when I tried to create the card on my phone it wasn't adding the faces I wanted. I ended up having to get on my PC to complete and send the card. Other than that it was great and the recipient loved it!

Date of experience: August 1, 2016
Uruguay
1 review
0 helpful votes
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Expierence
December 29, 2016

I really liked the site and suscribed with the anual fee to be able to make tha cards.
What i dont like is the fact that it costs me more money to save the videos. It should be included in membership. I will probably not renew my membership because of this

Date of experience: December 27, 2016

Overview

JibJab has a rating of 3.1 stars from 12,909 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JibJab most frequently mention customer service, much fun and birthday card. JibJab ranks 2nd among Greeting Cards sites.

service
165
value
183
shipping
54
returns
60
quality
154
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