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JibJab

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Florida
1 review
0 helpful votes
Follow Marlyce H.
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The music in most is terrible, would not send to anyone. All your characters are dark haired and look similar. Would have loved a cute, great sounding music for Christmas. The characters, elves, are all unattrative, not funny or cute. The Grease and Happy ones are fun, cute and were enjoyable to watch and share.

Date of experience: December 13, 2016
GB
1 review
0 helpful votes
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Could have been easier
March 23, 2017

It would be great if I could select email addresses from previously sent ecards in my account. A list of frequently used email addresses would be netter than having to abandon an ecard to gp and find the email address.

Date of experience: March 21, 2017
Canada
1 review
0 helpful votes
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Quick and friendly customer service
March 14, 2018

I used JibJab just a few times for less than a year. I wished to cancel the subsciption months later but could no longer log on. Had I already canceled? I sent a message to customer support in the morning and when I got home from work in the evening, the issue was all resolved. They canceled my subscription and refunded me the second year that I spilled over into. I have had issues with other online companies before with support. I just had to write this to make it known that JibJab take pride in their customer support and it is appreciated. I won't be afraid to use their services someday in the future.

Date of experience: March 12, 2018
Tennessee
1 review
0 helpful votes
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An issue that JibJab should consider
September 18, 2016

The video content is the more vital aspect to subscribers to JibJab. When the videos are shared the receivers have to suffer way too much JibJab promotion prior to the opening of the created video... however I realize the advertising associated with the outreach is vital to JibJab to attract new subscribers; I simply think the subscriber deserves higher priority in the overall final presentation of the videos.

Date of experience: September 16, 2016
California
1 review
0 helpful votes
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Sneaky
June 23, 2017

The website was sending me all over the place, I never saw my final video with face insert, it was just sent. When I tried to watch it it showed me the original video with a strangers face. Not many choices for Father's Day. All meant for young fathers. Simply wasn't a fan

Date of experience: June 21, 2017
Arizona
1 review
0 helpful votes
Follow Deandrenice G.
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It was very entertaining and funny, but I was charged for it w/o knowing about the cost. Someone used my cc to purchase the subscription. I was promptly refunded my money when I cancelled the subscription. Their Customer Service representative responded promptly to resolve my issue. I may subscribe in the future... DGV

Date of experience: October 18, 2019
Texas
1 review
0 helpful votes
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Delivery needs sender's name
June 23, 2017

I wish you could somehow get the sender's name in the "sent by" field because older folks don't open the email even though the subject field has the sender's name. Aso - Google throws the email into the Promotions folder which a lot of people don't look at.

Date of experience: June 21, 2017
Missouri
1 review
0 helpful votes
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Shoved down my throat
August 14, 2016

Received email saying my my membership had expired due to me changing credit cards and forced me to resubscribe in August when my membership only came due in December.
Did receive an apology email that it was an error, but no offer to refund my ill gotten membership money

Date of experience: August 12, 2016
Pennsylvania
1 review
0 helpful votes
Follow Me P.
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Fast Communication!
December 29, 2016

I had not renewed my subscription with JibJab due to the fact that I don't use it that much. They were on the ball with not renewing the subscription thanks to Taylar. Many thanks again. You guys are very very quick and are excellent. Keep up the good work.

Date of experience: December 27, 2016
Canada
2 reviews
0 helpful votes
Follow Stacey G.
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Excellent except emails won't send
December 29, 2016

The videos are great and always get a laugh. The only problem is that (on Android devices anyway) I couldn't send the video by email - from the website. My app hasn't upgraded with my membership purchase. I had to download the videos and send them by email that way.

Date of experience: December 27, 2016
Michigan
1 review
0 helpful votes
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Two Thumbs Down For I-Pad Users
May 5, 2017

Love Jib Jib... but only if you have a computer so you can access your pics. I only have an I-Pad. Am hoping that someday us I-pad users can download an app that can do this! I can get my pictures edited and developed on line for several stores locally. Why not this indeed? Sooo disappointed it wasn't to be with Jib Jab.

Date of experience: May 3, 2017
California
1 review
0 helpful votes
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They Listened to Me
November 10, 2016

I misunderstood the total charge for Jibjab when I ordered my subscription. I only wanted to pay for 1 month not 1 year. I sent them an E Mail and told all my friends they wouldn't listen to me but they did. They refunded my annual subscription. They are the best!

Date of experience: November 8, 2016
California
1 review
0 helpful votes
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Excellent But Needs a Tweak
September 11, 2016

I love the JibJabs and everyone who sees them love them, too. The only problem I had was emailing them to people -- half of the time the emails didn't go through even though the site said that they were sent.

Date of experience: September 9, 2016
California
2 reviews
0 helpful votes
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Ease of use
July 25, 2017

I used to LOVE JibJab... but something has changed and now I am finding it very hard to acccess and get my faces onto a card and get the faces in the correct places. Used to be able to make head large and cut down or add to the hairline... etc.

Date of experience: July 23, 2017
Alaska
1 review
0 helpful votes
Follow David W.
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JibJab advertised "join JibJab for $1.50." Next day my Credit Card account had an $18.00 charge. I called and they said I "... had to read further down, it says it will charge for a full year." An honest busIness would just say a yearly charge of $18.00. I told them they better refund my money.
They asked me to rate them via email. I went under positive comments, I called them Con artist.
Without having read what I said they requested me to rate them online. Sometimes Karma can be so sweet. I HOPE HONEST COMPETITION TAKES YOU OUT OF BUSINESS! $#*!S!

Date of experience: March 27, 2016
Georgia
1 review
0 helpful votes
Follow Tim D.
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I signed up to make a video for my FB page. Even with paid subscription the ability to download costs extra, and I didn't want people to have to link off the site to see the video. Just having paid subscription for ecards doesn't seem worth it to me.

Date of experience: February 20, 2017
New Hampshire
1 review
0 helpful votes
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Disappointed
February 22, 2017

Although the cards offered by Jib Jab are clever and original, I was put off by the purchase process. I saw instructions which suggested that I was agreeing to pay a little over $1 for the card I created, which was fine. Instead, I had my card charged for an $18 annual fee to subscribe to Jib Jab.

Date of experience: February 20, 2017
Canada
1 review
0 helpful votes
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Fun
February 22, 2017

I'm not a sappy person when it comes to greetings so JibJab allows me to recognize someone and keep it light. I love the vudeis and the fact that I can personalize them makes them special to the receiver. I sent out a couple and the reaction was amazing.

Date of experience: February 20, 2017
Canada
1 review
0 helpful votes
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Not user friendly
July 14, 2016

Found it very hard to use, lost everything many times before getting it right, had to sign in many times and now it has me as the person I was sending the card to. I will be canceling my subscription.

Date of experience: July 12, 2016
California
1 review
11 helpful votes
Follow jonathan m.
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I have never even heard of this site and I did not sign up. I received a notice in my email indicating a name that was not mine and that I was signed up for a auto - renew membership. This is not something I signed up for. I didn't even use the Internet on the day they say my email address was registered. This is definitely fraud. I did not sign up for anything and did not provide any billing info. If they don't clear this up I am going to the BBB and will file a complaint with my State's attorney general.

Date of experience: May 28, 2014

Overview

JibJab has a rating of 3.1 stars from 12,909 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JibJab most frequently mention customer service, much fun and birthday card. JibJab ranks 2nd among Greeting Cards sites.

service
165
value
183
shipping
54
returns
60
quality
154
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