Jewlr

At a loss to find a reasonably priced present for my wife, a friend suggested I should have a look at Jewlr. Not expecting to find much I entered their website and found a mirriad of custom-made jewelry on offer. I decided upon a ring with both our birthstones and names inscribed on the outside and a personal inscription on the inside. This was made within a week and was sent to me by post. Upon opening the parcel I was delighted with all aspects. The ring was beautiful, absolutely stunning, the presentation box complete with a record of the build, a certificate of authenticity and a an equally gorgeous free necklace. I cannot explain how my wife reacted upon opening her present on Christmas morning, needless to say she was in tears and delighted with the ring. I cannot praise Jewlr enough for the quality, design and attention to detail of their product. A massive thank you all to concerned and many, many thanks. Allan Davies. St. Helens.

Straight forward purchase, they email me to keep me updated. Great and unusual jewellery, there necklace and I'm use every is hand made. Great communication and products and affordable. Could not of found a better necklace and I shopped around a lot. I wish I could upload a pic for you

I purchased a ring after my father passed to represent him, once I paid I had no contact with the company. I want to ask about delivery time, no reply. I rang the number provided and apparently I was ringing out business hours, was ringing in Australia in business to their business place here. Emailed so many time, never got a reply. Finally I did. I received the ring which is meant to be 10ct gold, no markings on ring, had two well known jewellers look at it and they could not find the marking to say it was 10ct gold. When I was able to get a hold of them, I mentioned this and was told I was lying and that the ring is marked. Sent photos and they admitted it wasn't there. Now they expect me to return the ring so they can fix it. I had this ring made so I could wear it to remember my father and I have had nothing but rudeness, nasty people who called me a lier about not receiving any calls from them till this one. I said I can provide my call log if they like. Disgusting customer service. Beware, once they get your money, they will not communicate with you.

Disappointed in the size of the stones verrry small and get lost in the pendant. Customer service is quick to answer, however, they would add stones to make up for size "AT A COST" when initially i couldve gotten 6 stones included in original price (i bought it with 2). Im not a picky person however make it close to the photo or so that people can tell there are stones in it. Yes i understand enlarged to show detail but this isnt the case here

My son brought me a bracelet from this company, with it I received a necklace (which incdiently was broken on the clasp) when I reported it to them they dispatched another one which I received very quickly from a post mark in Edinburgh! And less than two months later one of the stones fell out of the bracelet, I reported it to the company and had to pay £12.00 for the cost of returning it to them from repair, they did agree to cover my costs up £12.00 for returning it, it then cost me a further £7.95 to pay to the post office return it to them which incidentally again was in Edinburgh. They have agreed to reimburse me the £7.95 however it has still cost me £12 for them to post it back to me.

I do not understand why if items were posted to and from Edinburgh why I incurred the £12 and I'm afraid am really disappointed with this company - would not recommend

I was extremely satisfied with the recent purchase of a family ring. It arrived within one week of ordering, it has a one-year guarantee and it had free sizing which was unnecessary as the ring fit perfectly. It is 10 karat gold with three genuine birthstones. The quality of the ring is excellent and the price was easily 50% less than what I would've paid in a jewellery store. This will be a ring that gets passed from generation to generation!

Jewlr got in touch with me soon after I wrote my review. After a couple of emails they told me they would be making my necklaces in silver for me (I had ordered them in 10k gold) so that I wouldn't be completely out. I had already called it a loss considering the amount of time that had passed and I didn't think they would do anything about it, so I'm grateful for some resolution. Because of the customer service I would consider ordering from here in the future.