website thubmnail of JemJem
How would you rate JemJem?
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Arizona
1 review
0 helpful votes
Follow Wayne G.
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I bought an iPhone 6 Plus and the phone I received looked brand new, not even a single scratch. I received my phone within 3 days and easy tracking. I've had absolutely NO problems and I'm 100 percent satisfied. I was so satisfied, that when my girlfriend needed an iPad mini, we ordered from them and once again, it came looking brand new and fast shipping, this time arriving in 2 days.

Date of experience: June 20, 2017
Norway
12 reviews
2 helpful votes
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Hey sell you bad things
January 10, 2021

At first I was reluctant to try the nile shop because I was not sure if it was legit or if it would turn out to be one of those useless online shops that have some very poor services and never apologize to the customers. They sell you bad things then put the blame on you afterwards like why did you buy what you bought if you had doubts.

Date of experience: January 10, 2021
Michigan
1 review
1 helpful vote
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Disappointed
December 25, 2018

I ordered with enough time for delivery and paid the extra for faster delivery... then my purchase seemed to stall out in CA for a few days. Almost didn't get it in time as it got delivered after 6pm on Christmas eve. I have ordered from JemJem several times with no problems but the last 2 purchases have been disappointing

Date of experience: December 25, 2018
California
1 review
0 helpful votes
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Quality Service
January 18, 2019

This is the second time in 14 months I'm buying from them. First was a laptop which is still working perfectly, second was an IPhone 7 which looks great too. I'll use them again if I need another gadget.

Date of experience: January 18, 2019
California
1 review
0 helpful votes
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Happy
August 4, 2019

YI'm very satisfied with the service. But there was one mistake, I asked if the laptop I purchased had a slot for a CD drive and the person that responded mentioned it did not- It did. The computer runs great. Thank you I've referred you a number of times and will continue to do so.

Date of experience: August 4, 2019
Italy
1 review
1 helpful vote
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Not satisfied tel broken and very used
June 20, 2017

I've chose tel in excellent condition but it arrived very used (all holes are very dirty) with some scratches, a problem with a microphone-people can't hear me well during the call. I was trying to make an order from Italy -it's not possible to pay with a PayPal registered in Italy. Was asked my friend to buy it in usa and send me. I'm absolutely upset. Not in excellent state. Can't send it back from Italy now...

Date of experience: June 20, 2017
Pennsylvania
1 review
0 helpful votes
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I purchased a Ipad, however they end me a defective one. Many times to attempt to fix the issue finally they said, are not able to refund the money because 90 days of guarantee expire.

Date of experience: January 4, 2022
New Jersey
1 review
0 helpful votes
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Place sucks
November 24, 2020

The worst company to deal with. Do not buy anything from this person. Seems it's one person with a tablet taking all the orders but a legit business. As well as their hunger to screw everyone that buys anything from them. Read the reviews all of them. The positive ones are obviously them trying to make them selves out to be legit. You are a joke JemJem. Stop screwing everyone you sell your products to.!

Date of experience: November 24, 2020
Philippines
2 reviews
0 helpful votes
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My recent encounter with JemJem was disappointing. The refurbished iPhone I ordered arrived with noticeable defects and battery issues. Customer service was unhelpful and slow to respond. It's unfortunate, as I had high hopes for quality, but JemJem fell short of expectations. Not recommended.

Date of experience: September 5, 2023
Louisiana
1 review
1 helpful vote
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Received on time
June 21, 2017

Prompt delivery as promised. Price was ok, not great, but ok/reasonable. No complaints from me.
Now i'm just filling up space so as to reach the required 100 character count that jemjem is forcing me to write.

Date of experience: June 21, 2017
Minnesota
1 review
10 helpful votes
Follow Darla Z.
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We ordered a refurbished iPhone, thinking our experience would be as good as the last time. It was not. We spent hours on the phone with Apple trying to do all kinds of tricks to get it to work, and it still has little glitches (it gets hot, it shuts down for some inexplicable reason at random).

Date of experience: September 1, 2019
Virginia
1 review
0 helpful votes
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I'm happy.
December 25, 2021

It was a good buy. I'm someone who doesn't have high expectations so I don't get disappointed but I got more than I expected. MacBook is super clean and works flawlessly.

Date of experience: December 25, 2021
New Jersey
1 review
0 helpful votes
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Great
June 25, 2019

I'm glad with their service. Got an IPhone (Iphone 8)from them two weeks ago and I'm very impressed with the outcome. Phone looks new and I haven't noticed any defects for now. Another good thing is that the ship for free.

Date of experience: June 25, 2019
California
1 review
0 helpful votes
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They've been good
November 15, 2019

I've known JemJem since 2017 and have made about 4 purchases from them. I only had issue with one purchase and they were able to replace the phone. I actually rejected it because the edge was a bit rough. They have been good and I'll always buy from them because they have quality gadgets at good prices.

Date of experience: November 15, 2019
Washington
1 review
0 helpful votes
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IPad for teen
December 24, 2018

This was perfect for my son's Christmas gift! Seriously looks fresh out of the box! Not a single scratch. This was the only way I was going to afford an iPad for him and I am quite pleased. I will make future purchases.

Date of experience: December 24, 2018
Washington
1 review
0 helpful votes
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So Cute
July 1, 2020

I decided to get an apple watch from them and the sent it over in 5 days. The watch looks so cute and no one will believe it's not a new wristwatch. It was a good deal and am satisfied with the outcome.

Date of experience: July 1, 2020
Virginia
1 review
0 helpful votes
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Spotless
December 5, 2021

IPhone 11 came without a single crack, it was spotless. Phone is fully functional with excellent battery and camera. Battery health was 95% which was good for me.

Date of experience: December 5, 2021
Oregon
1 review
0 helpful votes
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Great product
June 20, 2017

I purchased an early 2011 MacBook Pro from Jemjem. There were a few small dents in the case but that was to be expected from an "acceptable quality" refurbish. It runs great and for the price I am very happy. Could possibly need a better battery but that is a non issue

Date of experience: June 20, 2017
Virginia
1 review
1 helpful vote
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Pretty good
June 20, 2017

Bought a refurbished iPad 4. The iPad can be a little delayed at times but overall it works great. Also the wall power outlet that came with it started to not charge it hardly at all. I switched it and now it charges fine.

Date of experience: June 20, 2017
Missouri
1 review
1 helpful vote
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Pre-owned items purchased through Best Buy come from Jem Jem and are garbage! Jem Jem will lose the original items you send in for repair and replace it what they deem to be an "equivalent." Then, Best Buy will make you continue to pay on your Best Buy credit card account and refuse to refund due to serial numbers not matching the original item. Scam alert!

Date of experience: May 9, 2019

Overview

JemJem has a rating of 2.4 stars from 166 reviews, indicating that most customers are generally dissatisfied with their purchases. JemJem ranks 6th among Iphone sites.

service
26
value
27
shipping
27
returns
24
quality
27