• JemJem

JemJem

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Overview

JemJem has a rating of 3.06 stars from 165 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JemJem most frequently mention customer service, apple watch, and great price. JemJem ranks 8th among Iphone sites.

  • Service
    25
  • Value
    26
  • Shipping
    26
  • Returns
    23
  • Quality
    26
Positive reviews (last 12 months): 62.5%
Positive
5
Neutral
1
Negative
2
11
See all photos

What reviewers want you to know

Positive highlights

  • Shipping was fast while the customer service was good too.

Critical highlights

No critical highlights yet

How would you rate JemJem?
Top Positive Review

“Affordable”

Maxine O.
10/15/23

My experience with the refurbished iPhone 12 from JemJem has been fantastic. The phone looks and performs like new, the battery life is great, and I got it at a much more affordable price than a brand-new one. Throughout the buying process, their customer service was responsive and helpful. They provided me with all the information I needed to make an informed decision.

Top Critical Review

“Negative seller! Liers!”

Artem M.
8/16/22

Seller is big LIER! Negative seller! Posted photos of brand new phone and price was $1,750 (same as in the apple store) but item arrived used, scratched and in not acceptable condition. They did not mention that phone was used, plus they should upload the pictures of specific item (not from apple store). When I requested item returned they denied for the payment back. The Reason why I bought it on Amazon, not in Apple store because I had to wait in Apple store and I needed a present for my wife. Negative, liers!

Reviews (165)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (24)
Thumbnail of user maxineo23
1 review
0 helpful votes
October 15th, 2023

My experience with the refurbished iPhone 12 from JemJem has been fantastic. The phone looks and performs like new, the battery life is great, and I got it at a much more affordable price than a brand-new one. Throughout the buying process, their customer service was responsive and helpful. They provided me with all the information I needed to make an informed decision.

Tip for consumers:
They processed and shipped my order within 5 days. Customer service was great!

Products used:
I bought an iPhone 12.

Service
Value
Shipping
Returns
Quality
Thumbnail of user sammyy12
1 review
0 helpful votes
October 9th, 2023

In terms of performance, the MacBook exceeded my expectations. It runs smoothly and efficiently, handling multitasking and demanding applications with ease. The battery life is surprisingly good for a refurbished model, lasting me through a full day of work without needing a charge. One of the aspects that truly impressed me was the customer service provided by JemJem. They were responsive and helpful throughout the purchasing process, addressing all my queries promptly. Additionally, the warranty and return policy provided me with peace of mind, knowing that I could rely on JemJem in case of any issues.

Tip for consumers:
Great customer service throughout.

Products used:
A refurbished MacBook

Service
Value
Shipping
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Thumbnail of user harrisa49
1 review
0 helpful votes
August 30th, 2023

I recently purchased a refurbished iPhone 12 from JemJem, and I am absolutely thrilled with my purchase! The phone arrived in impeccable condition, looking almost brand new. It's evident that JemJem takes great care in their refurbishing process. The phone's performance has been flawless; it runs smoothly, and all the features work seamlessly. The battery life at 95 percent was impressive.

Tip for consumers:
Shipping came a day late but the condition of the item was great.

Products used:
IPhone 12

Service
Value
Shipping
Quality
Thumbnail of user ireneb379
1 review
0 helpful votes
October 17th, 2023

I recently purchased a refurbished iPhone 13 from JemJem, and I must say that I am thoroughly impressed with my purchase.

First and foremost, the physical condition of the phone is remarkable. It arrived in near-mint condition with no visible scratches or signs of wear. JemJem clearly takes great care in refurbishing their products. The device looks and feels new.

One of the standout features of this purchase was the significant cost savings compared to buying a brand-new iPhone 13. I was able to get a top-tier smartphone at a fraction of the original retail price, all without compromising on quality or functionality. This proves that refurbished devices can be a smart and economical choice.

Tip for consumers:
Great customer service and free shipping.

Products used:
I bought an iPhone 13

Service
Value
Shipping
Returns
Quality
Thumbnail of user olgal171
1 review
0 helpful votes
September 4th, 2023

I saved a bundle by buying a refurbished MacBook Pro from JemJem. The condition was far more than what I expected, just like a new device. I have been using the device for four weeks and I can say It's a powerhouse, I haven't experienced any issues. Highly recommended for anyone on a budget."

Tip for consumers:
They deliver as promised.

Products used:
I bought a MacBook.

Service
Value
Shipping
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Thumbnail of user bu2bnwatchmaker
1 review
0 helpful votes
March 14th, 2024

I purchased a refurbished MacBook from them that had a MagSafe 3 cable and USB-C adapter included. They shipped the MacBook and a cheap version USB-C only cable. The MagSafe cable and Adapter was not included at all. I got in touch with them and they admitted that they didn't send the MagSafe cable and admitted it was part of their listing. They said "so sorry but we are not going to send you a MagSafe cable."
I went back and forth with them and they refused to make it right. This is verbatim what they said "Apologies for the incorrect listing regarding the charger. We admit the mistake in our end, We don't have MagSafe 3 cable and adapter or we are not sending those." They are not doing anything to make it right. False advertising. They will cheat you by sending you a cheaper alternative to what is listed and will not make it right. Do not do business with these unethical cheats.

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Value
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Thumbnail of user jimr1191
1 review
3 helpful votes
July 6th, 2022

I found out about Jemjem on Bestbuy and I decided to check them out. I saw several of their listing about refurbished Apple products with great prices. I needed an Ipad but I ended up buying an Apple wrist watch and the said Ipad. Items were shipped in three days and they look good so far after a week of usage.

Tip for consumers:
Gadgets work perfectly.

Products used:
An Ipad and an Apple Watch.

Service
Value
Shipping
Returns
Quality
Thumbnail of user ramazanb1
4 reviews
0 helpful votes
January 23rd, 2021

The phone I ordered from here last month quickly arrived and there was nothing missing in the product. I did not encounter any problems. It's a really successful business.

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Value
Shipping
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Thumbnail of user paulj1458
1 review
1 helpful vote
July 3rd, 2022

I decided to give them a try upon recommendation from a co-worker. I paid for a MacBook and it was scheduled to be delivered within five days and I got it on the fifth day. MacBook was in the best physical condition it could be considering it's a refurbished, just a few minor scratches you could barely see. It's been a month of everyday usage and no issues.

Tip for consumers:
MacBook has been in an excellent condition since I bought it.

Products used:
I bought a MacBook from them.

Service
Value
Shipping
Returns
Quality
Thumbnail of user normanm170
1 review
0 helpful votes
December 18th, 2021

I had a lot to chose from. Lot's of refurbished Apple products listed and the prices are quite cool. I Opted for an Apple watch and I'm so excited about it. It looks new, no one will ever know its a refurbished. Shipping was
Fast enough, four days wasn't bad for me. Customer service was helpful.

Tip for consumers:
Watch is in top condition.

Products used:
Apple wristwatch.

Service
Value
Shipping
Returns
Quality
Thumbnail of user rasherr
4 reviews
1 helpful vote
January 10th, 2021

I have used the shop for quite a while and in all that time I can say that ti has been a god experience and is more that I expected. Most of the nlien shops do not provide good service because htey knw that clients are to lazy to confront them as they are located far away.

Thumbnail of user alfonsob29
1 review
0 helpful votes
August 1st, 2019
Verified purchase

But I reported missing a phone case my las order jj promised to ship one and never did! Not a very good customer service!

Thumbnail of user katiet128
1 review
14 helpful votes
June 30th, 2020

I had an awesome experience with them. It was one of the most stress-free and painless purchase I've made recently. I received my phone without having to call them again and they shipped on time. Product is exactly as described and works well for now and I hope it does so for long.

Thumbnail of user alexh435
21 reviews
23 helpful votes
August 28th, 2021

It's been a few weeks since I bought an iPad from them and I'm totally satisfied with their service. They shipped within 5 days which was fair to me.

Service
Value
Shipping
Returns
Quality
Thumbnail of user tobyw37
1 review
0 helpful votes
February 11th, 2020

The phone I got was at a great price, the shipping was quick, and they even gave me@ towards another item for me a gift

Thumbnail of user christopherb2088
1 review
0 helpful votes
August 29th, 2022

I was introduced to JemJem by a co-worker who had used them a few times. After witnessing him purchase an IPhone 11pro max and an Apple watch from JemJem I decided to give them a try hoping I get same quality. I got a Gold Iphone 11Pro max from them and it's beautiful. I just added them to my list.

Service
Value
Shipping
Returns
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Thumbnail of user artemm15
1 review
0 helpful votes
August 16th, 2022
Verified purchase

Seller is big LIER! Negative seller! Posted photos of brand new phone and price was $1,750 (same as in the apple store) but item arrived used, scratched and in not acceptable condition. They did not mention that phone was used, plus they should upload the pictures of specific item (not from apple store). When I requested item returned they denied for the payment back. The Reason why I bought it on Amazon, not in Apple store because I had to wait in Apple store and I needed a present for my wife.
Negative, liers!

Tip for consumers:
Don’t buy from negative liers

Products used:
Phone

Service
Value
Shipping
Returns
Quality
Thumbnail of user brambler
1 review
0 helpful votes
June 6th, 2020

Equating the price and the quality of phone i got from them, i can say it was a good deal. Shipping was fast as well.

Thumbnail of user sablites
7 reviews
0 helpful votes
January 10th, 2021

Jemjem has not dissapoinnted me since I started buying products from them. What `I like most about them see the good service they offer to those who are stuck in their website or for any questions that you may hae because I have had both iseus and with both they managed to help me. My order was delivered quick and in good condition.

Thumbnail of user deeh169
1 review
1 helpful vote
January 7th, 2021

Bought Ipad Pro, worked for about a month and died. I asked to return and they sent a label but I went to the hospital for 5 days. Upon getting home I called to request a new label and was refused a replacement and they claimed it was now out of warrantee. Although, I had notified them of the issue within warranty period. They change their warrantee time frames to suit their needs. Scum company! Never Again!
A waste of over $500

Tip for consumers:
They lie about warrantee

Products used:
Broken Ipad Pro, Garbage!

Service
Value
Shipping
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Thumbnail of user beulahw12
1 review
0 helpful votes
November 11th, 2021

I ordered a MacBook from this shop through Amazon and I'm satisfied with the deal. MacBook works perfectly, no single faults despite looking for one.

Tip for consumers:
Works perfectly.

Products used:
MacBook

Service
Value
Shipping
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Thumbnail of user pedrot63
1 review
0 helpful votes
December 25th, 2021

It was a good buy. I'm someone who doesn't have high expectations so I don't get disappointed but I got more than I expected. MacBook is super clean and works flawlessly.

Tip for consumers:
Super clean Macbook. Works perfectly, battery is in the best possible shape.

Products used:
MacBook

Service
Value
Shipping
Returns
Quality
Thumbnail of user mungo3575
1 review
1 helpful vote
May 17th, 2023

I purchased a refurbished device from them off of Amazon. It was not at all up to scratch. Even though the screen was very badly scratched! From the beginning there were issues and the icing on the cake was that after getting a single water drop on it, the camera misted up. I contacted them on Amazon to try and return it but they were rude and refused point blank to help me in anyway. They taunted me and dared me to try submit an A-Z claim or chargeback claim on my credit card. They said that whatever i do, they will still win and wont refund me. These guys are the lowest of the low and i would not recommend them to anyone! STAY FAR AWAY FROM THEM

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Value
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Thumbnail of user christiana153
1 review
7 helpful votes
June 20th, 2020

I'm happy with the my $300 purchase. Phone looks good so far and i hope it lasts. Depending on how long it last i might decide to be a returning customer.

Thumbnail of user edwardc854
1 review
0 helpful votes
January 4th, 2022

I purchased a Ipad, however they end me a defective one. Many times to attempt to fix the issue finally they said, are not able to refund the money because 90 days of guarantee expire.

Service
Value
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About the business

Buy Apple Refurbished by JemJem.com. Offers 90 Day Warranty on all products with widest selection of refurbished iPhone 5, iPhone 5S, iPhone 6, iPhone 6S, iPhone 6 Plus, iPhone 7, iPhone 7 Plus, iPad, MacBook and other Apple products available. Widest...

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