Jeffree Star Cosmetics
website thubmnail of Jeffree Star Cosmetics

Jeffree Star Cosmetics

How would you rate Jeffree Star Cosmetics?
grey star
grey star
grey star
grey star
grey star
Pennsylvania
1 review
0 helpful votes
Follow Sue B.
Unfollow Sue B.
Send Message
Share Review
Report Review

About the mystery boxes
December 23, 2022

Warning warning warning do not waste money on mystery boxes. Watch the YouTuber open up a $6 box quite a few $6 boxes and she got the cremated palate in one another bigger pallet and another one and along with couple highlighters and a couple lipsticks so I thought well that ain't bad I'll go ahead and get one so I got a $6 one and then I got a $12 one thinking it would be better wrong wrong wrong this is what I got this is both the 12 and a $6 mystery box pictures below. I got a small pallet and a makeup bag I could just bought the cremated palette that I really bought mystery boxes for and maybe a couple extra things that he was given or even another big pallet that he could have gave or something I in the mystery box. What he did was knew that she was a YouTuber and sent her out these massive boxes just to make it look good so we'll go purchase them and we'll get absolutely s*** I'm going to keep my hatd earn money and never do this again

Date of experience: December 23, 2022
Arizona
1 review
6 helpful votes
Follow Sage F.
Unfollow Sage F.
Send Message
Share Review
Report Review

At this point I don't know what's going on with the pallet I got my girlfriend. I ordered it a month ago and now I just received today a email saying it's been shipped even though it said it was being shipped a month ago. At this point they just took my money, and I can't get them to respond back. Don't ever buy from this company again.

Date of experience: January 4, 2019
New York
1 review
3 helpful votes
Follow Anita D.
Unfollow Anita D.
Send Message
Share Review
Report Review

This is a COMPLETE Scam!
December 19, 2019

I placed order on 11/29 for NON Conspiracy products and received confirmation email. It is not 12/19 and I have sent 3 emails and not a single response. The order still shows processing. This 'famous' person is shown destroying designer handbags online and bragging about how much money they have and they can't even pay people to process the order for the products. I STRONGLY suggest everyone file a complaint with the BBB to put this person out of business. As long as we continue to allow this, they will screw with all of us. I will put reviews on every website I can and hope that no one else falls victim to this scam

Date of experience: December 19, 2019
Ohio
1 review
2 helpful votes
Follow Yecenia N.
Unfollow Yecenia N.
Send Message
Share Review
Report Review

Horribly ran business
December 26, 2019

My boyfriend placed an order 10 days ago. 10 days doesn't seem that long. BUT he paid $16 for EXPEDITED shipping so my makeup would come before Christmas and still has yet to even receive a shipping email. $16, really? For what? Does that money go towards his 14.6 million dollar house? We emailed costumer service and haven't heard back from them. Jeffree's make up is beautiful, don't get me wrong. But as a business man he has NO clue what he's doing and neither do any of his team members. He seriously needs to think about handing his company over to someone who actually knows what they're doing and he can stick to the making the product.

Date of experience: December 26, 2019
Florida
1 review
5 helpful votes
Follow Erin H.
Unfollow Erin H.
Send Message
Share Review
Report Review

I ordered some slides for my daughters 13th birthday right before Callifornia shut down. When they came a size 9 in mens were to small. So they obviously run super small as she is a 9 in womens. These slides a month to the day after her birthday. I contact customer service for an exchange. At first they wanted me to pay shipping. Then i had to take a photo of the box, packing slip, slides and shipping box with label showing all in one photo. It took forever hearing back. When i finally heard back i found out the 40 dollar slides that i have now waited 4 months for are 24 dollars so i ask for a refund due to all the issues and the sale to be told they cannot do so. I will NEVER do business with this company ever again. I was trying to fully support what my daughter supports and you have horrible service only greed.

Date of experience: July 7, 2020
Oklahoma
1 review
3 helpful votes
Follow Lori L.
Unfollow Lori L.
Send Message
Share Review
Report Review

I love love love Jeffree Star lip products. I refuse to buy anything else. Five stars for lips.
Bought my first palettes (the orgy and mini orgy) from JSC and I'm so disappointed. The big palette is fine. It's neutral mattes, nothing great or bad about it.
That mini palette though! I waited about 3-4 months for it to restock, checking everyday, and it's complete trash. Would not recommend! No color payout at all! I wear shimmers EVERYDAY. Even when spraying setting spray on my brush. It's complete garbage and would not recommend to anyone. Minus 3 stars for the rip off palette.

Date of experience: May 12, 2021
Illinois
1 review
2 helpful votes
Follow Cassandra M.
Unfollow Cassandra M.
Send Message
Share Review
Report Review

What a rip off!
June 25, 2021

Did the BOGO pallate purchase. They only sent one shadow pallete and customer service refused to refund me OR send the pallate I did not receive. Even after sending verification photos. NOT WORTH IT. $85 wasted after shipping. Ordered on 6/5/21. Package was received on 6/24/21. Horrible experience!

Date of experience: June 25, 2021
Australia
60 reviews
29 helpful votes
Follow yasmin b.
Unfollow yasmin b.
Send Message
Share Review
Report Review

It's okay!
April 29, 2021

I purchased a loose setting powder from JSC and I wasn't too impressed. It left my skin looking cakey and had a very sickly sweet smell. The lipsticks are good and there are lots of shades to choose from. You can find the products on many beauty sites such as Beauty Bay however I don't think I would recommend this brand over other similar alternatives.

Date of experience: April 29, 2021
Illinois
2 reviews
3 helpful votes
Follow Keisha R.
Unfollow Keisha R.
Send Message
Share Review
Report Review

Not what I expected
December 2, 2016

I ordered the ice cold skin frost, and I was actually very concerned that I ordered off a fake website for a second. It doesn't match any of the swatches for it that I've seen, however it is super pigmented. I feel like they sent me king tut or maybe a different gold one in the wrong box. The shipping was fast and came in a bright pink box, and like I said it is super pigmented, so I will be keeping it anyways.

Date of experience: December 2, 2016
Massachusetts
15 reviews
21 helpful votes
Follow mariah a.
Unfollow mariah a.
Send Message
Share Review
Report Review

Great products
August 3, 2018

I purchased a few of Jeffree's lipsticks and was not disappointed at all. They are very matte, stay for a long period of time, don't bleed. They are also very affordable compared to other brands and the shipping didn't take too long. I love the product and would definitely purchase again.

Date of experience: August 2, 2018
Ohio
2 reviews
3 helpful votes
Follow Lisa M.
Unfollow Lisa M.
Send Message
Share Review
Report Review

My son placed an order for his girlfriend December 11th they took the hundred dollars out of his account this is December 29 th. O makeup has arrived no date of possible arrival nothing! What the hell kid of business is this!

Date of experience: December 29, 2019
New York
2 reviews
4 helpful votes
Follow Heather B.
Unfollow Heather B.
Send Message
Share Review
Report Review

Fricken epic!
September 29, 2020

Idk why people lie and say they don't like it. His formulas are insane. Best I ever used. Pigments ate beyond incredible. He is one of the too make up companies in America. So don't lie. I so recommend it. Conspiracy is my favorite the blood sugar then blue blood. The highlighters are blinding. Haters! I bet the people who complain are paid to write bad reviews

Date of experience: September 27, 2020
GB
1 review
2 helpful votes
Follow Yours T.
Unfollow Yours T.
Send Message
Share Review
Report Review

If you enjoy not receiving a product or a damaged one that will never be replaced or refunded, shop here.
You can have proofs, genuine reasons and you will be silenced with lies so that they keep the money and get their own way.
Avoid Jeffree Star cosmetics any way you can.

Date of experience: February 16, 2020
New Jersey
2 reviews
1 helpful vote
Follow Kennedy M.
Unfollow Kennedy M.
Send Message
Share Review
Report Review

Incredible
October 25, 2017

I have loved Jeffree Star since the beginning of this career. I ordered the Nudes Vol. 1 Liquid Velour Lipstick pack on Thursday and literally paid normal shipping and got them on Tuesday. Incredible quality, incredible shipping speed, incredible everything.

Date of experience: October 25, 2017
Germany
1 review
2 helpful votes
Follow DEBORAHA D.
Unfollow DEBORAHA D.
Send Message
Share Review
Report Review

I PERSONALLY BELIEVE THAT JEFFREE STAR BLEW UP AND HE DOESN'T GIVE A F*CK ABOUT ANY CUSTOMER SERVICE. HE IS ONLY GOING TO LAST SO LONG, HIS SALES ARE ALREADY DEPLEATING, ESPICALLY IN THE BLACK COMMUNITIES. REMEMBER WHERE YOU CAME FROM AND YOU NEED TO BE MORE HUMBLE... DIVAS DO NOT LAST IN TODAYS WORLD.

Date of experience: July 10, 2021
Ukraine
8 reviews
1 helpful vote
Follow Lana B.
Unfollow Lana B.
Send Message
Share Review
Report Review

Good products!
November 17, 2018

I really like this cosmetic! It is one of my favorite brands. I very like their eyeliner and mascara. I ordered many times and every time I wonder that there are moderetive price and products of high quality. But I don't like delivery, I waited for my parcel very long.

Date of experience: November 15, 2018
Oregon
1 review
0 helpful votes
Follow Morgan S.
Unfollow Morgan S.
Send Message
Share Review
Report Review

I never received my package from jeffree star cosmetics and instead of dealing with it, the customer service Is just ignoring all my messages. Terrible terrible customer service. I need a refund now for the package I never received. DO NOT ORDER FROM JEFFREE STAR COSMETICS!

Date of experience: July 20, 2023
GB
14 reviews
34 helpful votes
Follow Gabrielle O.
Unfollow Gabrielle O.
Send Message
Share Review
Report Review

Love the shades!
August 25, 2016

Jeffree Star has a lot of liquid lipsticks in loads of amazing shades and is constantly bringing out new products and shades. I decided to get a liquid lipstick in the shade 'unicorn blood' to try for myself because I read a lot of mixed reviews, the colour is amazing and the liquid lipstick smells nice. I ordered from him on the 19.07.2016 and the package came really quickly, in about 6 days. The packaging was cute, it was a brown box with the logo on it and once opened the product was protected by pink bubble wrap, the packaging from the product itself is adorable. I didn't have any problems with the delivery or the product, although I wasn't too keen on paying $10 for shipping from the US to the UK I will definitely buy more of his products and I can't wait to see what he comes out with next!

I gave three stars for the shipping fee and because a lot of his products were sold out so didn't actually have that much choice in the end

Date of experience: August 25, 2016
Canada
1 review
3 helpful votes
Follow Margo G.
Unfollow Margo G.
Send Message
Share Review
Report Review

PERFECT
August 18, 2018

Lips: long wear, doesn't bleed, stays on after a meal, good texture, beautiful shade range.
Palettes: long wear, lovely colour selection, beautiful at blending, little to no fall out. Highlighters: PIGMENTED. Great selection of colours.

Only problem I have with it are the custom fees, but that's not really a Jeffree Star cosmetics problem. I almost exclusively wear JSC.

Date of experience: August 16, 2018
New Jersey
1 review
2 helpful votes
Follow Amanda T.
Unfollow Amanda T.
Send Message
Share Review
Report Review

I ordered a kit of lipstick minis hoping that at least most of them would be the right colors for me, I was wrong. Out of 8 I only liked 1. I couldn't justify the over $65 for just one mini. I decided to return it, upon reading the FAQ I realized I had to pay to ship it back and I wouldn't be reimbursed for them to ship it to me. Overall I was out $22 to find out I liked the quality but the colors are very misleading on the website so I ended up with nothing. Never again!

Date of experience: July 31, 2019

Overview

Jeffree Star Cosmetics has a rating of 2.7 stars from 65 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Jeffree Star Cosmetics most frequently mention and customer service. Jeffree Star Cosmetics ranks 46th among Beauty Products sites.

service
19
value
20
shipping
19
returns
13
quality
18