I asked a question and the 2 managers where not able to help me. That's fine. But what is not fine is their service, one manager said she was busy doing something when the regular employee asked her to speak with me. I over heard her say I'm busy doing something. I asked a question and she says I'll ask the other manager, but I doubt it. Other manager came out, she did not even make eye contact with me, she says as she's walking up to the desk, sorry, cannot help., try to do it online. I stated they have helped me before, then she got a bad attitude with me and literally blew me off. I will never step foot in that store ever again. How di hire these people, where has all the good customer service gone. Very sad

Purchased 2 ladies flannel on sale, they were about $20 each after paying shipping. These shirts are NOT anywhere near flannel. They are a cotton "wanna be" flannel. They were final sale or I would have returned them immediately. If you are looking for a cotton shirt made to look flannel this is the shirt for you. I purchased flannel on Amazon for the same price and they were real flannel. I'm very disappointed in J Crew and will stick with LL Bean for my future purchases.

I ordered something 7 days ago. There is no information available on the status of my order. When I check online it just says "open." When I email the person J Crew says to email re orders I get no response. I have been on hold with the 800 number for 30 minutes so far. I find it hard to understand why a well established company cannot handle the basics of customer service. I would cancel my order--but, naturally, there is no way to do this online, by phone, or by email. I'll never order from J Crew again.

I ordered a T-shirt with three buttons on the front on 1/30/20. Since then, I've worn it about 8 times. Two of the three buttons have cracked into pieces and fallen off recently when I was simply fastening them. Clearly the buttons are of very poor quality. I wrote to J Crew - and they responded that since it's been more than 30 days since the purchase, they aren't responsible. Really? If buttons were to break into pieces after 31 days, J Crew considers that acceptable? Sad, as J Crew used to be a respectable company.

I ordered a dress online for a birthday party I was to attend. I expedited shipping to ensure it arrived in time for the event. The delivery date was approaching and I noticed that the status of my order was still processing. I call customer service and was given an explanation that my order would ship from a local store and would arrive on the expected delivery date. The day after the item was supposed to be delivered, I got a cancellation email. According to their own tracking system, there was no way I was going to get it delivered on time. Customer service rep clearly misinformed me. I won't be shopping at J Crew anymore, not worth the aggravation.

I've ordered shoes and boots from them and they've arrived thoughtfully packaged, it's a gift to unwrap them! The clothing is well designed and beautifully made, I'm so glad to have discovered JCrew!

I have shopped with JC for years and always had a positive experience. If there is an issue or something doesn't fit the return policy is very good (unless you purchase a final sale item, then there is not returns.). Many of the items I purchased from years ago still look beautiful and new.

I have had multiple issues with J Crew items. I ordered several of their T shirts and after just a couple of wears (gentle wash & hang dry) the shirts all got little holes all along the lower half. I ordered my mother a sweater and it was such a poor quality I took it back to the store and was told I had to return via postal service. I was charged $7.50 in shipping and then I still didn't get my money back. They sent me a "credit". J Crew is $#*!! You will be sorry if you purchase from them. One tip... if you do buy from them don't do it on line.

Really great place to buy designer clothes, items arrived pretty quickly and in perfect condition! There's a lot to choose from on the site and the shopping process is smooth and enjoyable, would recommend :)

I am obsessed with J. Crew. Their retail experience is top notch, and I love how you can order items (for free shipping) online while you're in the store. Their site is easy to navigate and I absolutely love all the pictures. I also love when they do anything that curates looks, as the way they style clothing is unreal.

Since it is pandemic the only way to shop is online. Ordered a few items - i live in the UK so the shipping took 2 weeks. Somehow other companies manage to do way shorter times even when shipping from different continents. I kept few items and wanted to return the ones that doesnt fit. No labels or easy returns process that we are used to here in the UK with many other brands and online shopping platforms. Emailed the address given - the person responds once a day (at night as i assume they are based in the US). Supper slow and not responsive, taking days for a simple thing like sending me instructions (labels that you need to print yourself! And that costs £35! - have they heard of the modern technology? QR codes or at least shipping labels included? Who prints these days!?
Such an old way of doing business, not easy and frictionless and no where on par with the rest of the industry. I definitely will not shop again at j crew, too much hassle! And lets see if i get a refund!

Placed a $641 order and had it confirmed 12/7/2018, along with the prices. Then got an email on 12/10 saying there were still items in my shopping bag, and at MUCH higher prices! Couldn't email from work. Called, was on hold with inane music for 50 minutes, and no notification as to how long the wait would be. "Savannah" finally answered and said the second email was a "mistake", to ignore it. When I spend good money I expect better service. Never again, J Crew!

I had an issue with J. Crew website placing an online order. I called and spoke with a customer service representative who then transferred me to someone on the technical/trouble shooting team. Problem was accurately being looked into, but most importantly I was very pleased with how attentive and professional both representatives were. It isn't common to get the highest level of costumer service in this day and age!