J. Crew used to be a mainstay in American goods, gorgeous streamlined wearables now are a bit shoddy and cheap. Again, companies outsourcing to factories where the 'fast fashion' churn out is effecting quality and thereby met with sizing issues and cheaper materials and low quality garments. Some basics are still ok, it's hit and miss. Online the customer service is pretty much non-existent. Wait for sales of certain products, coupon codes and such, if you are a fan of the J. Crew brand.

I went to J. Crew at the Garden State Plaza yesterday where they were holding a jacket for me. I have to tell you there is a salesgirl I asked for her name and she said Johanna. S. Store #537. She was fantastic, caring, and extremely helpful and in my book over the top. Really went out of her way to help and accommodate me. She definitely is an asset to your store. I hope that she sees or hears about this review I'm doing because I'm sure it will make her day! I definitely will shop more with this store and this is what makes people come back and shop.
Sincerely,
Deborah A. Celentano

J Crew service and customer s service has deteriorated. I am a customer for over 10; years. I live in Philadelphia and cannot visit store, closed recently.
I have bought on line very often and sometimes had to exchange the item in store with no problem and friendly, professional employees.
Now on line purchases are paid via Comenity Bank.
I have only experienced unfriendly service when calling to pay my balance. I could not complete my payment on line due to a " glitch" as Comenity/JCREW communicated on line, so no choice.
I need to rethink buying at JCREW bc I don't like condescending, patronizing, rude customer service.

I shop a lot of online clothing stores and J. Crew is by far the most difficult to work with.
My previous order contained the wrong items in the package.

This order I had difficulty getting the right sizing. I called J. Crew and they advised me of the sizing but once I got them they were still the wrong size. The representative I first spoke with was a rude gentleman that was apparently in a hurry. He rushed me into completing a second order and charged me shipping to replace the items that were the wrong size. I had to call again this morning because there was a third item that we did not get included (because he was rushing me), and he forgot to send a return label to me. I am confused about the $7.50 return fee, because no other clothing company charges this fee. I will be sure to stay away from J. Crew moving forward and inform others to do the same.

I spent over 400$ on a cashmere scarf and boyfriend sweater. I wore the sweater only one month and it started to pill. I felt the scarf was also very flimsy for what it should be. I contacted them by their *******@jcrew.com four times with no reply. I contacted them at their other order.com address and no reply. Not even a "we will answer your request in 48 hours." This has been well over one month and still no answer. My next step is to contact them via telephone. What I have found is their material has become substandard. Their quality has gone way down. I know I am not overly crazy when it comes to my clothes, but when I spend that kind of money, I want my items to last and look good. This isn't inexpensive piece of clothing as far as I'm concerned. Stay tuned as I will let you know how it plays out once I call and speak with a representative.

Been J Crew customer for 2 decades. Lost my package worth $300. Told there was nothing they could do. I have spent thousands upon thousands of dollars w J Crew throughout these years. My acct is now deleted and I will never buy another item from them. I buy from many high end stores and I have NEVER had the trouble that I do w J Crew. For a 20 plus year customer to say that they are done... says a lot. They treat their customers poorly. The delivery is BAD and SLOW. God forbid u don't have a tag on some return merchandise u just bought the day before. For a 20 plus year customer to say they are done, do you really need to hear more?

They found me on indeed, the district manager emailed me to set up an interview. The position was lower than my current holding position which I was okay with as long as my salary was matched. The process was quick and easy, even the interview went well it lasted for a hour. However you can tell that Ashley wasn't thrilled to be interviewing me, however I kept my professionalism and articulated my words. I received a email saying I wasn't qualified a couple days after my interview, I was completely flabbergasted because my retail experience and background over qualified me for the position. Very distasteful experience, they ought to diversify their employees!

Around 4:15 today at the JCrew at 6910 Fayetteville Rd, space 155 Durham, NC, my family and I walked into JCrew, and a Caucasian employee in the store greeted us. I kindly went up to them ( J.Crew employee) and asked if I could use a restroom, and he/she replied that they didn't have one and informed me I had to go to Moe's next door. For the record, I'm a brown complexion man I went to Moe's and came back. A few minutes later, a Caucasian woman asked a JCrew employee if she could use the restroom, and he walked the lady back to the bathroom.

I will no longer be doing any business with JCrew

JCrew = racial discrimination

J. Crew used to do at least 40 percent off everything, no exclusions for Black Friday. Whomever is in charge now should be shown the door. Practically anything of decent quality is excluded from their Black Friday discount. I refuse to support the new management team of this company with their rip off mentality. Practically every other retailer is doing steep discounts with no exclusions for Black Friday. J Crew has beautiful items this year but their Black Friday weekend is a joke. Don't bother buying from them as what you'll repeatedly find on their website is the statement "Exclused from promo." SMH at their arrogance and the fake "only a few left" inventory quantity warning on items which disappears and reappears by the hour. Total rip off.

Company has been struggling since blowing through two CEOs and a lead designer. Quality
Is falling and they are trying to firesale their goods while going through a bankruptcy. Many orders ultimately get canceled because of poor stock management. All of this has resulted in a huge degradation of service and leaves the customer wondering what the point is. Long gone are the days of limited, quality goods and top level customer service. As a customer my only hope is one day another brand takes up the helm of what J. Crew used to be

I placed an order 10 days ago. Today, 5 days before Christmas, they cancelled my order leaving me with no present fro my daughter. No wonder they had to file for bankruptcy