Seriously. What is going on with the world that a company has this "quirky, obnoxious, allergic-to-a-straight-answer ninja b. S." as it's forefront in customer service (or lack thereof?) We pictured a trendy warehouse in downtown L. A. and a bunch of odd balls on Molly being encouraged to answer their consumers in the 'most quirky and obscure way possible'. It's a total joke and we know it. Avoid anything online and dealing with these clowns. We got everything from some idiot lecturing us about "ordering too much product as to cut down on waste of the boxes we send you" (seriously?) to "yay! Your refund will be processed and PRONTO" followed by a video clip of Wham! "wake me up before you go-go" (seriously? People actually consider this a real job or career?) We are beyond over their online service, they are considerably the worst and you will not get a straight answer in regards to return or consumer advocacy of any sorts. The product has also gone downhill, very cheap feeling, think $#*!ie's for pants and Sweaters from the bargain line of JC Penny (not that there is anything a miss by these brands, but in terms of advertising as a luxurious brand that prides itself on it's comfort and level of service, it fails to meet that expectation) We truly were not satisfied with the product and lack of customer care, it was like plotting a third world takeover just getting someone to answer our questions in a direct and concise manner and even so the email was peppered with this immature, borderline millennial snarky tone which was completely a waste of time reading their dribble. If you are a fan of their clothes, find a free standing store and order them up there in person and dodge the clowns at "Ninja Central" you won't get anywhere and at least in person, again, if you do love the clothing, you will get a level of customer service that is complacent and akin to at least a first rate shopping experience.