jClub.com

I have had two recent transactions where the product was not available. It took five weeks and two inquiries for me to finally get notice of the first one, and just yesterday I got an email about the second one. Not available--no longer doing business with manufacturer. Instead of giving me a refund, Choxi gave me a credit of 125% of the purchase. This is nice, but it means that I must now buy something else from them. And right now, I'm not finding anything I want from their inventory. I'd have preferred the option of choosing which way I wanted it to go.

I'm in the process of refitting my guest room and shopped online with Choxi for a new comforter ensemble. There were so many choices, I was able to find just what I was looking for very quickly. Three days later, my door bell rang, the dog began barking his head off to let me know someone was outside. Unbelievably, when I opened the door, I found a large box from Choxi with my order. The room is not even ready yet but I will be when needed. Thanks Choxi!

This was my first purchase here. Item was regular 39.99 on sale for 14.99 with additional 18% off! I filled out the whole order but when I tried to click on the "complete my order" box, nothing happened. Bottom of screen had box for contacting customer service which I did. I was not expecting such an immediate reply! My problem was solved and I am awaiting my merchandise. There is free delivery and it all seems too good to be true but I will definitely be back here often.

You sent this request but did not include information on which order you are referring to. In general, I find that Choxi ships fast, and has reasonable prices. Not all products are great & returning those can be difficult. They do not ship in bags that can be reused to return, do not provide return shipping labels, and some of their products manufacturers require you return the original bag, packaging, tags & product. I've been pretty happy with most purchases, but due to the difficulty in returning, have had to keep leggings that split at the seam while trying them on.

On 2/20/16 I ordered three items. I got one item promptly. The other two just didn't come, so I called. They were never set up for shipping or something like that. Eventually the second item came. Last week the third item came. It is a lantern type flashlight. The cover for the battery compartment is missing. I was told the manufacturer will be notified. I did not get a sense that anyone was going to follow up to ensure my order is completed. I have no idea how long this will take. I guess we will see.

So I have yet to purchase anything from jclub. However I had a few questions about products, procedures and promos (oh my!) and opted to reach out using live chat first. I spoke with Chantel and she was very informative which is always a plus. Next I called in because they say you should always call and hear a live voice before shopping on unfamiliar sites, so I did. I spoke with Chantel again! We might be destined to be friends (if jclub even reads these). Once again she was very helpful and explained things to me that I should know but don't (blame the age!) I digress, she was great! So far I am quite comfortable with placing my first purchase with them and I do hope that it continues to go well. Mama loves a bargain and holidays are coming faster than a runaway train! (the point: excellent customer service means even if there should be an issue I at least know the reps are going to help and be nice about it.

Had to contact customer service a couple times, and took a long time, and a few emails to get my returns settled. But most products are good, and shipping on time.
If this order was the zombie, it didn't work for Halloween but seemed to be working next day, if this was the athletic terry bands thy're great. When send one of these reviews specify what was bought so we know exactly what reviewing, I bought
2 things around t his time, and don't know the order numbers?

Several years ago I bought a few things on BidRack.com (which is now Choxi). I never received any of the items and contacted customer service a number of times to let them know. I kept getting messages saying that the order was delayed but it would be arriving soon. I never received it, and then found out that the company had changed names! I contacted the new company, Choxi. They were RUDE, not helpful at all, and disconnected our chat conversation. I will never use this site again.