jClub.com

I placed a order on 7/21/16. I received only one of my items. I have reached out 3 times about this. To this date 9-5-16, I haven't gotten a response or refund. It only took seconds to get my money. So when I didn't get what I paid for, I really didn't expect them to ignore me. Do yourself a favor don't worry about ordering from them take your money elsewhere. Not worth the one star I gave them. Have to put at least one for the review, to submit.

The ordering processes was quick and easy, pricing was good. However, I found that the delivery of my products took a very long time which I found disappointing, because there are several other sites that I could have ordered from and received my order so much quicker.

I have shopped at Choxi (formerly no more rack) for 3 years now and have been always satisfied with the merchandise. I have had no problem returning some items in the clothes department due to size problems. I suggest getting a size larger than usual especially in the plus size dept. When I have needed assistance I have emailed choxi with questions and their customer service has responded promptly with answers I have needed. The finds on their daily deals are remarkable for the prices and the merchandise is not cheaply made. I sincerely recommend choxi for all kinds of great finds.

I have made multiple purchases from j club and have never been disappointed with my purchases. My most recent purchase was a buy 2 get 1 free email deal. I bought Aspen cologne for men and received my order very quickly. Upon opening the box I noticed that I only had 2 boxes, not 3, as I was expecting from the sale. I called and spoke to Stephanie, who resolved my issue and went above and beyond to make sure that I was satisfied with my purchases and the company, which I am. I look forward to doing business with you again in the near future. Thank you for great customer service and making sure that your customers are satisfied. Again, Stephanie went far beyond to help me as I am sure she does for all the customers that she helps. She is an asset to your company and should be recognized as such.

Product was ordered on 12/3, and I was notified that it had been successfully delivered. The USPS tracking indicated that it was left "in or near the mailbox" on 12/26. I was home that entire afternoon, but there was no delivery. It has been suggested that I check with local post office (fat chance of getting any help there!) or ask my neighbors. It's not a big deal, but I am very dissatisfied with this particular interaction. I am a Choxi repeat customer and have been happy in the past.

Never had a problem receiving what i ordered w/NOMORE RACK... BUT, SINCE Choxi took over i've had several non-delivers of product that i paid for,... some deliveries are very late in arriving if at all... makes me leary about ordering from the site... i still like some of the deals... but, now if i order i have to wait until i get delivery of all my items, before i order again... losing money because of non-delivery... trying to save money... is not good...

Ordered 2 sets of towels and a necklace. Received the necklace but more than a month later I still have NOT received either set of bath towels even though I have emailed AND called. Was told to be patient that my order was sent out for fulfillment. Even after stating to them that according to my order history the status of my order says completed. They had absolutely no problem charging my credit card for the entire order. Just want what I ordered

Ordered three items from Choxi on April 19th and was immediately billed for all three, Delivery to be within 10 to 14 days, I received one small item right away but to date (a month later) have not received the other two items. Choxi support is worthless as all I get are emails telling me my order is being processed. Stay away from this company.

I placed an order on 3/29/2020. Although they immediately charged me, and failed to give my 20% off, they did not "process" my order for 18 days. Now 3 months after processing the order it has still not shipped. In the time in between they have given me 3 separate ship dates. Each passed without the merchandise being shipped. When I called and spoke with them again today they said it would be the first 2 weeks of next month, just as they have said before. Seems to be the standard lie. The customer service person said it was due to COVID. The item supposedly ships from the United States. I requested a refund this time. They sent me an email acknowledging that I requested a refund. In the email they said that the reason it had not shipped was due to unexpectedly heavy sales volume. Yet another lie. All of this time JClub continues to sell the item on their site. That means that they are taking customer's money with absolutely no intention of shipping the item any time soon IF at all! I will NEVER use this company again. Do not waste your time because NOTHING that they tell you will be the truth.