jClub.com

I order a set of 10 replacement pads for a TENS unit and a 3 pair set of slipper socks on October 6,2015. Also, if I remember correctly, I ordered a beautiful dark teal blue leather purse for only $ 39.99. My order arrived earlier than expected and I am pleased with the overall quality and fit of the items. I love my new purse and always tell family and friends that I order from Choxi.com. I'm sure that there will be many more purchases from me in the future.

I love shopping at Choxi. Their prices are awesome, and with a flat delivery fee of $2.00, you can't beat it. However, this last time has left me a little jaded. I ordered three items, and all of them were shipped separately. One item came within the first week of ordering. The second item, I received an email about a week later, saying it had been shipped. The third item, I received an email 3 weeks later saying it had been shipped, and I received it the same day. I'm still waiting on the second items to arrive. Yes, I've written Choxi's customer service, and I'm waiting on a reply. I don't think this is really Choxi's fault, it's the supplier's fault. But, because of this, I don't think Choxi should say items will be delivered in two weeks when after three, I still don't have all my items.

Was trying to get more information on the status of my order which was made in early March; received 1 of the 3 items ordered. The answer provided was no different than what I saw online, and to date I still have not received the other 2 items ordered or a status/apology for the delay in getting those items to me. Very disappointed & dissatisfied customer now.

I ordered last 07/24/16. I usually get my order fast. Now, I am very disappointed. I tried emailing them multiple times and never responded to my email. I was just robbed $150. Money was taken out, orders never received. Tried calling them, I was on hold for 30 mins and never able to speak to a live person. When it was nomorerack, I've had great experience. I am just so disappointed. I hope no other person will be a victim of this scam.

I purchased numerous items around 6/12/2016 and contacted Choxi 7/23/2016 indicating that waiting a month and a half was unacceptable. Choxi responded:
**All of our products are shipped directly to you from our network of manufacturing partners. We can assure you that were doing everything we can to get your delivery to you as quickly as possible. We greatly appreciate your continued patience.
Choxi needs to inform customers if there are such long lead times for delivery of items. Unfortunately you would probably see a reduction in orders if customers knew that.
I may never order through Choxi in the future because of the long wait for my purchase.

Although the products may have good prices, their customer service is terrible. On more than one occasion, when their order was received, the invoice would list the items sent and there would be a missing item. I would try to contact customer service,(good luck with that), to let them know an item missing. They would then tell you the item was sent because it was listed on the invoice. I then would explain that I did not receive it, and then again get the same answer. It would go back and forth to the point of exasperation and in the end, I never received a replacement and basically got ripped off. There have been many other encounters with their lack of customer service, however I there isn't enough space to write about it.

Most orders go smoothly and are shipped promptly.

Once in a while, as with all company's orders, there's a mistake. Choxi is very accommodating on exchanges or credits. Sometimes the item is very inexpensive and just not worth the hassle of returning.