Jane

I placed an order 30 days ago and paid. Shipping was supposed to be 2 weeks due to Covid. As I said that was 30 days ago. I've emailed several times to get an update on status with no reply. I'm not even sure the email I have is correct at this point I don't think the company is real. I'm just looking for an update to know if my order is coming or I lost my money. Someone said what do you expect it's cheap stuff well for me paying 25 plus dollars for a pair of sandals is not cheap, but that's just me. Any information on my order I would really appreciate. The order # is 9270.

The products look cute online, but they are super cheap when you get them - the pics are all retouched. Most of the products can be found on Ebay from importers (which is where Jane vendors get their stuff) at much cheaper prices. The concept is great... but the vendors are horrible. I bought a shirt with a sequins applique - wore it once, the applique came off, and the vendors response was "Too bad. Hope the rest of your weekend goes better." Vendor is Eyelet Skye. Do NOT order from them. Horrible cheap merch. And worse customer service.

Twice screwed. Done forever. Should be a big notice under JANE saying two weeks return. Trouble is it doesn't arrive early enough and poorly made and can't return. Booo. They absolutely have no intention of accepting a return. Booo. Like the makeup companies - they get you and start sending before you can cancel. Forget about the item being purchased for a gift. By the time they open it, it is too late to return. Booo. I don't want to ever here about this name again..

I made several purchases from this store in the past month, all of them were delivered late and total crap! I wanted to cry, like really?, I should have known that with such low prices, it wll l be nothing but crap from China. The only item that I purchased from them that I love was a Mommy and me dress, from the seller Xcel Couture. Shame on Jane for taking my money and sending me clothes that I can't even donate to Goodwill with good conscience

Terrible company. Everything is made cheaply, the shipping takes 14-25 days to arrive and there's no customer service whatsoever. The only contact info they have on their site is text/email and they never reply the first time. I have purchased 4 items and every item was awful quality and I totally regret.

Also I read they take 25% from the sellers on top of the required 40-50% markdown so I doubt the sellers are very happy with the platform either. I have no idea how this site is still in business. Sounds like they are crooks honestly.

I ordered a Christmas shirt, once I got my order confirmation it said it would take over 2 weeks to ship. If you order a Christmas shirt before Thanksgiving you kind of need it before Christmas! It did not ship on the date it said it would, so after waiting past that date I emailed the vendor asking if it was shipping soon. The response I received was, "I will have Jane.com issue you a refund." Well, okay then. Who knows if I will actually get my refund but I won't EVER order from Jane.com again, no matter how great of a "deal" it seems to be. You get what you pay for. Stay away from Jane.com!

I wish I would have read other reviews before using this site. The deals weren't worth the hassle.

I ordered 2 items and was very disappointed. I ordered a pair of boots and they came scuffed with a hole in the toe. Additionally, I ordered a sweater that turned out way too small. Jane does not handle the returns, they refer you external companies and don't refund any shipping costs. I unfortunately won't be using Jane.com again.

I was very excited to order my first item from Jane.com but was very disappointed because it took nearly a month to get the item! Then, when I got the item it was nothing like the picture or description. The company was not helpful and doesn't care about the customer. Plus it's not worth returning because you have to pay and who knows if you will ever get a refund. I would not recommend this place! Just got buy your clothes elsewhere it will probably we cheaper anyways.

You know I really do love this site but the problem is actually getting the things you order. I ordered several things at once about a month ago and still haven't received the first thing. Im really aggravated seeing how Christmas is almost here and everything i ordered is for Christmas. Itd be nice if they actually had tracking information on items as well. As much as i love this site because of how long it takes to receive stuff I want be ordering anything else. If y'all decide to fix this problem maybe ill start ordering again.

This is absolutely the worst site. It took 4 weeks before it even shipped! I tried to cancel the order about a week in, and I received some canned response about how theyll notify me when it ships. Really? 3 weeks later, I finally get an email saying it shipped. It is a silly chalkboard. My friend made one that was way nicer and sent it from Florida in like 2 days. I will never order from this site again. School starts in a week, and I don't even know if I'll get it in time. THE WORST!

I ordered two dresses from a seller on Jane. The dresses were both wrong. One, a completely different color (listed as Denim blue, but I received a deep navy blue), and one dress was a completely different style even though I ordered together from the same listing. So, I'm assuming they ran out of the style of dress I requested in ivory and just sent one that was close with no communication.
After contacting the company, we went back and forth until I finally just gave up. The dresses are not that cute and were honestly a waste of money. I will not be using Jane again.

I placed an order because I received an email that stated free shipping for that one day. After placing my order it went straight to place order. I thought the box to put code in would come up before completing. So much for that! After contacting customer service about the issue they told me they did not offer free shipping even though I had email stating they did for that day. I had to pay about $15.00 in shipping charges! I also had another email stating free standard shipping on orders over $50.00 in which mine was. So much for that as well. This is false advertising. BEWARE