Jane

Surprised at the horrible reviews. I ordered a two piece outfit for my daughter on jane.com and it arrived in 4 days! Great quality and exceeded my expectations. The vendor was Xcel Couture, they even sent me a 20% off coupon, so I went on their website and ordered a lot of cute items at a really good price, and the coupon was the icing on the cake. Overall, a great experience, and I will purchase from jane.com and Xcel Couture again.

Recently purchased brass "Pipo" pipes that were advertised as a high-quality vintage product. Being a pretty simple design it has 3 elements. One is a screw in poker that should screw securely in place. I ordered 3 of them as gifts. Not one of the 3 worked as advertised and designed. Cheap chinese junk instead of vintage quality. Don't sell JUNK JANE!

The items are supposed to be discounted, but after you add in $4 shipping when others stores give free shipping it's not really discounted. If you want to return anything, again the shipping is the customer's responsibility. So $8 just in shipping. If you want to exchange add another $4 in shipping for the new item. Most companies have free returns.
It takes at least a week for the shops to mail your item. I bought several items & it took over a week just for them to ship. I'm very disappointed in this company as the focus is not on the customer.

I placed several orders within a 2 day span on the 6th & 7th of March today is the 17th i have still yet to receive 2 items. I was given tracking numbers but sellers never sent the items. I contacted both jane.com & sellers. One seller responded with random responses unrelated to my email request. Jane.com encourages you to contact the seller in order to return items. After 3 emails and another from jane.com another seller decided to respond only to ask for a picture of my item for proof... are you seriously kidding me. I have never experienced anything like this before. I absolutely will not ever shop with jane.com again. Im just hoping I get my money back on the items I never received. Yes... they took my money.

Poor quality! Take your business elsewhere! I ordered a pair of dangle, tear drop earrings from Jane.com. The color and detail looked NOTHING like they appeared in the photo. I also ordered a "single pearl" necklace from them the same day as the earrings. Once again, it appeared to look nothing like it was advertised! The pearl was advertised to be "threaded" through a little bar. However, it was not. It said that the chain was sterling silver, as it was 70% off, and it looks like i picked it up from Claire's! Please don't waste your money! I will NEVER order anything from them again!

They treat their vendors HORRIBLE. They make you have a minimum of 75-100 items that you have to sell and when you don't sell anything they won't let you re-run the item. That leaves you stuck with inventory you can't sell. They play favorites and let certain companies do what they want and flat out deny other companies. I don't suggest working with them at all! If you do possibly get an item approved to run, there ends up being the exact same item run 5 times before your deal gets put up. And they place you on the bottom where do one can see you! This company is a scam.

Don't let the looks of the items fool you... just about everything i've ordered from jane has been a cheap product that has come from china. I can find the same product online and order directly from china for 75% cheaper than on jane at the same quality plus free shipping. You are overpaying even at these discounts they offer. Just go ahead and order for yourself and see! Plus the shipping adds up and makes the deals not even worth it. Done with jane.com.

What a joke of a business. The low prices are not worth the hassle. Jane.com has poor customer service to the point the Jane.com rep was beyond rude which is why I will never purchase thru this scam website again. I contacted Jane.com about a purchase that was quite misleading about what the actual product was supposed to be and the reps response was appallingly rude. Beware all is good with jane.com until you have an issue with an order, need to do an exchange or return, or have a u questions about a product. Save yourself the headache.

I am a realtor and ordered some first home ornaments for my buyers and what a disappointment. I am throwing away because I am too embassed to give to my customers Horrible quality. Should have cost less than a dollar and cost me 8.00 plus tax a piece. Took over 3 weeks to received and to top it off can't stop receiving their email. Do not ordered with this company.

On February 7 I placed an order for a shirt. It showed on my credit card with tax and service fee. On February 11 a charge for 94 cents showed from Jane. I really wanted to speak to someone there as I was worried my account might have been hacked. I could find no phone number for Jane. I emailed customer service. They replied back that the service charge was for Route, a third party that handles the shipping and returns. They never addressed that it was a separate charge made four days later. I downloaded Route. You are supposed to be able to track your pkg. All I get is no ETA. It is now February 18. The map shows it is still in Utah. I'm in Texas. I will never order from Jane again.

Purchased a T-shirt and sweatshirt (not cheap). Neither look anything like the pictures on website and T-shirt fit like a dress. Sweatshirt was a medium and fit my small child. Tried to return them and Customer Service claims they are "Customized" therefore not returnable?! There's nothing customizable about them. Such a rip off! Ended up donating clothes and I'm out $50.

I placed an order for 4 pair of Muk Luk boots and only after multiple emails over 2-weeks asking for or a status of my order; I received an email indicating they had oversold their stock. After 2-weeks after the purchase?!

Buyer Beware!