IWOOT

Still waiting for my order to be fulfilled that I ordered in December! Constantly says it is being processed. Dreadful customer service on autopilot auto repeat. The whole experience is incredibly frustrating.

Ordered gift before Christmas day but item didn't arrive. Waited and waited and although they debited my credit card (they state they don't take payment until point of sale) nothing arrived for over 2 months. Requested refund and still waiting

This entity is a total scam and don't even deserve one star of a rating but I am forced to rate for this review to be published. You give them your money and your parcel never arrives. When you follow up, you get the same responses with no positive way forward in resolving the matter. There is no contact telephone number and when you request one, there is no response. I requested a refund and had to answer a bunch of questions with information they already have. I am so disappointed and disgusted. Today, I picked up so many negative reviews from people with the same issue as myself, if only I saw this before I paid them. This entity should be investigated.

Abysmal. If I could give negative stars I would. Ordered some presents well before Christmas - didn't need them until today 30th and have chased daily to be to this morning they are ALL out of stock.
What a load of pathetic crap!
Avoid!

I purchased two sets of shot glasses from IWOOT before looking at reviews. Even after seeing such poor reviews, I decided to keep my order, and I was not disappointed. My items came well-packaged and were delivered in a timely manner. My only complaint is that, even though the sets I ordered were the same, they came in two separate packages. Other than that, all was fine.

Purchased over $1100 in merchandise. It was shipped from the UK to the US but was incredibly poorly packaged with very little packing material included in the box (the box was so thin it could easily be torn by hand). When I received the package and noticed the exterior damage I opened it immediately and documented the couple of damaged items inside (out of 12 total) and contacted the merchant to see what we could do (eg. A small partial refund or replacements in better condition shipped). They offered a 45% partial refund of the total purchase price which was really surprising but gladly accepted. But then when I saw only the shipping charge returned I contacted them again and they immediately changed their story and have tried to alter what was originally agreed to in writing. And they have done their best to bamboozle PayPal as well into supporting them. Stay FAR away from this merchant!

I bought three items, only one was delivered. The other two never arrived it has now been two months and still nothing even though on their website it said 4-5 working days.The cs said that I can't get my money back as it has been dispatched. It is a scam website

I ordered a Nasa hat an T shirt then found it almost 70% cheaper about ten minutes after i ordered on Friday 8th July. Immediately I tried to cancel. No way to do that online. I contacted customer service and they said "unfortunately between the time I ordered and the time i wanted to cancel my parcel had left the warehouse" which was after ten minutes Friday evening at 16.42. All day Saturday 9th I spoke with numerous departments online and still unable to cancel. 7 days later still no parcel, I contacted customer service "a delay in processing meant your parcel did not go out" I asked to cancel and they sent it anyway. I refused the parcel and now its lost and my refund not available. Do yourselves a favour and avoid dealers who lie and cheat customers. We don't need this type of seller.

I ordered a print from IWOOT as a gift. It came in very flimsy packaging. When the package was opened several weeks later, we found the print was bent and had a hole in it. We were unable to get a refund or exchange. We will not shop here again.

They took around 10 more dollars out of my bank account than what was supposed to be charged. I emailed them 4 different times with no response. Then I found them on instagram and sent them a private message, I again, never got a response. Then, I left a comment on one of their instagram photos so that maybe they would answer me. I looked the next day and my comment was deleted, so I know they saw it and just ignored it. I would give a 0 star rating if I could. They stole from me and didn't even respond back to me. I just can't believe a company would be this way. It's criminal to steal, even if it is only 10 dollars, and to not even try to help a costumer and just ignore them. DON'T ORDER FRO IWOOT!

"Very poor service. I bought a product that included a free gift but it did not arrive. When I enquired I was told that it hadn't been added to the basket (no clear signage to do that) and they would not be sending it out. Very disappointing customer service

Immediately cancel your card! Call your bank / credit card and let them know the charge is fraud. I purchased from these guys and luckily saw these reviews and canceled my card before they charged it. Close one!

I placed my first order through IWOOT website for my kid's Christmas gift on 12/14/2020, but until now (01/12/2021) I still not received my order, the tracking number shows this package has been holding since 12/16/2020. I try to contact their customer, but they reply they can't do anything even cancel my order, I can get my refund only I return the package, but the question is since I didn't receive my order how I can return it? They choose the delivery company and now the package lost why I should be responsible for that? IWOOT so sucks, keep away from this company.

They delivered my goods, terribly packaged, damaged and clearly a second. The item didn't work. They told me to send back the item Special Delivery to guarantee it's return before they could assess if a refund or new item could be dispatched. It cost £18.95 from the Guernsey in the Channel Islands.

Once received they informed me they would only refund 15% of the postage, despite the problems I experienced being entirely out of my hands and based around their original mistakes and poor handling.

Despite numerous requests for a telephone number to speak to a customer service rep, they refused to deal in any other manner other than messaging through the site.

My dealings with this are on going. It isn't the money so much as the principle of the matter.

I don't rate the site at all and would never recommend it to others. Steer clear wherever possible.

Worst customer service I have ever encountered. Agent (Harry) cancelled chat with me for no reason and estimated arrival date during Christmas time was not accurate at all. 20 days off actual arrival date. No mention of this lag time when you go to checkout for international deliveries, it is hidden in the help section instead. Response from the agent was you should have read the terms and agreements. I now am without a christmas gift for Christmas. Will never use this website again and I will be letting others know to avoid IWOOT.

I can't even contact them, their site won't let me create an account. I have no doubt that I will never receive the item I ordered. But I'm sure I'll be charged for it.