Worst customer service I have every encountered. Agent (Harry) cancelled chat with me for no reason and estimated arrival date during Christmas time was not accrurate at all. 20 days off actual arrival date. No mention of this lag time when you go to checkout for international deliveries, it is hidden in the help section instead. Response from the agent was you should have read the terms and agreements. I now am without a christmas gift for Christmas. Will never use this website again and I will be letting others know to avoid IWOOT.