iTech Deals has a rating of 2.8 stars from 803 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with iTech Deals most frequently mention credit card, tracking number and return policy. iTech Deals ranks 20th among Electronics sites.
LED Alarm Clock with Blue Backlight Electronic Calendar & Thermometer
After putting the batteries in, the display was hardly readable. The date and day would not line up. However, customer service was great. They refunded my money right away and I did not have to waste my time sending that junk back. Great customer service.
The customer Service is good. I got prompt responses and replacement order in a timely manner.
Thanks
I ordered the Beats headset/combo for my daughter. There was a small bump in the delivery but Jessica, customer service agent, was promptly on the issue and I received my goods! Everything works and looks great!
I had an issue with a recent order and iTechDeals investigated and made it right. I will continue to order from them.
The site has a lot of good products to buy some are at a great price. Better then other sites. But the shipping is super slow. I know i can't have it the next day, but at least in the same week. I had to wait 2 1/2 weeks for some heap phones. Overall if your not in a hurry to receive your purchased its good.
ITech has great prices, good service and are easy to deal with. I had to return a purchase and they made it painless.
I had a problem with a clock that did not work. I got a fast response and will be getting a refund.
Check out Itech Deals.com before you buy anywhere else. I give these products 5 stars because they give you a full description of the product before you buy. They also give you great customer service. The prices are very affordable and shipoing is fast.
When my order didn't came ontime and delivered with partial items, they helpmed me to resolve the issue quickly.
I gave the product a 3 star rating simply for the fact that I had an issue with one of the products but if I could have given 10 stars for their customer service I would have! I worked with Amy and she was wonderful! She was very quick to respond and arrived at a solution quickly and easily. I will continue to purchase items from iTechDeals and would recommend them to others.
I bought 2 light up fidget spinners for my boys, 1 worked the other did not. Customer service was great about offering me a credit but I wanted a new fidget spinner sent. They did that and didn't even make me deal with the hassle of having to return the broken one. The rep even kept in contact me with me until I received the new one.
It is hard to write a review based on a single purchase. So many factors are subjective and with an N=1, there is little data to go on. I purchased a Pebble watch advertised as New from iTechDeals.com. Shipping was fine, the price was great, but the watch left me not longing for more. It's packaging was in bad shape and looked like it had been opened. But with no way to verify that (the subjective factor), I can only speculate based on observance. Now the watch was falling apart. The bezel half attached (I thought for a minute that it opened up it was that pronounced).
Anna in customer service answered my first email promptly and with instructions on what to do next. Based on my experience, I think she is more suited for a Nordstroms-type environment as she was friendly, precise, timely, and most important, put customers first.
Stacey done an outstanding job with one of my order. She kept the communication open and made the whole process for me so simple and easy.
Purchased a couple of items on June 9th. Hadn't received them by June 21st. Contacted customer service and Stacey took care of me and the issue right away. It's what a company does AFTER the sale that counts! Thanks Stacy!
Ordered 3 items, only one item delivered. Inquired about where other items and no explanation offered about what the problem was. Was offered and received a refund for items not received. Customer service was very good (stacie). Won't be shopping here again based on this experience. They have neat stuff. Too bad
Positive is a quick response from customer service online and solving the problems.
In same time a negative is the company's American phone working in regime of answer machine only, no life person support, at least a day time.
They announce the item which I bought coming from NJ warehouse but it was shipped so long time that I think it was shipped from China.
BTW, item I bought was defective (probably because very cheap) but company issued a refund without any extra argue and even do not ask to send it back in China.
This latest order has just been an example of ITechDeals great customer service. There was a slight error in my order and they promptly offered me a replacement or a refund. Definitely will continue to purchase from these guys!
I ordered several products on iTechDeals and 2 out of 3 broke in less than 4 weeks. Customer service isn't helpful. No phone line. The company is shady, no official information is provided on the website. I stuck with $300 worth of broken products.
Anna was great in getting my issue resolved. Very fast response. She ensured I was satisfied and solved my problem quickly.
I needed their assistance with tracking a package - they responded to my e-mail in less than 24 hours with helpful advice. Resolved the issue.
Answer: They are 100% genuine and authentic
Answer: I ordered a Refurbished Macbook Pro from these guys, I understand refurbished it would come with a few scratches etc. But what I got was a dented seriously scratched up and bent up Macbook Pro. It did not turn on so I did not even bother to charge it, when I contacted them and sent photos to get a return label and refund, they said the would have to speak to a supervisor. I opened a case with PayPal so they can help. I already know they're gonna delay. They do not send you advertised item and they are not wit to help you when you realize what kind of store they are. STAY AWAY BUY ELSEWHERE.
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