ISSUU

I wish I had looked into this service beforehand. Signed up for a 15 day free trial. They billed me the same day. I tried to reach customer service. They are unreachable except by intercompany email. I got a computer generated reply. It's been days and days and still no reply. I see here that others have been unable to receive a refund as well. Unbelievable! I'm going to my bank today to ensure that cannot bill me a second time.

I have used issuu for years, and have a premium account. However, a recent set of publications which I posted privately have resulted in both requirements that people sign up, and, even worse, a more complicated sign up by phone page. Other pages they have referred me to show broken links.

This has cost me not only a great deal of time and embarassment, but also money. Their response has been only to insist that this is not happening, and to refer me to pages with broken links. Here are the two pages which users of my links arrive at.

I was not experiencing any issues until I wrote a manuscript, which was subsequently published by an accredited publisher. Suddenly, I discover, after a telecom wherein a representative "advised" me to think about upgrading my basic plan, I discover that my manuscript was being sold without my consent at $14.15 per page. I was notified that I would no longer be able to use the basic service as of March 1, yet, this option has not been, nor will it be, removed from their options portal. They are discriminating against me because I uploaded documents with eschatological content, and, use the words "Jesus Christ." If these people think that I am going to suddenly renounce Him, perhaps they should march over to the nearest lab and have their brains reconstructed. They are unethical and cannot be trusted. Beware.

Around late January, 2020 I was checking my e-mail and noticed a message stating "Welcome to the Issuu publishing community". I was like "Who is Issuu?" So I clicked on the link and it took me to a cheesy looking so called publishing site for writers and artists. I knew the second I saw the page I had never signed up. The reason I knew? Because I am a published writer world wide in several languages and I own my own publishing Co. And have distribution through a couple of outlets. I don't need Issuu. Here's what I feel happened. I think they saw my books somewhere. Then searched my name for my business e-mail and signed me up without my knowing or permission, not knowing I hardly need them or what seems like their criminal activities. So I made a new password and signed in because I didn't know the password someone had made up for me. I then deleted the page. Very pathetic and disgusting and scummy if you ask me?

We've been using ISSUU for about 8 years and have been really happy with the publication options and how user friendly it is. Plus, everyone's been helpful anytime we've had questions.

Our charitable nonprofit org abrahamicalliance.org has been using ISSUU for several years. We were looking for a platform to publish our PDF newsletter digitally so people could read it online full screen and flip through the pages in a way that mimics print media. Our journey was over after finding ISSUU. We used the free version for a few years but recently upgraded and have been loving it. ISSUU is truly an amazing technology for digital publications. Having done all the uploads and publications myself, I much appreciate their intuitive interface and simplicity. On rare occasion when I needed support, they were responsive and extremely helpful.

Tl; dr Great UX, Regularly pushing new improvements

I have been using Issuu for 2 years at the company I work for. We needed a better way to host our marketing publications online, and after discovering Issuu I helped convince by supervisor it was a worthwhile investment. The key reasons we use Issuu are the UX and analytics. I've already recommended the service to some of my counterparts at other organizations.

I have run into some issues with their tool that auto-pulls articles from your publications, but it's not impossible to work with because of the built-in editor. Issuu also regularly puts out new tools and bug fixes, so I'm sure they'll get that sorted soon.

Our company recently uploaded our first publication on Issuu.com. We have found the site's navigation fairly intuitive, and have been able to chat with customer services reps for any other issues we could not solve ourselves. In both cases with chat, the rep quickly answered our questions. In another case, we emailed a question to support and received and answer with a couple of hours. We are using our own marketing to drive readership to our magazine, and have been very pleased with the results. No one has had any problems accessing the magazine on Issuu.com

I thought I would love this cuz everybody was using it... well, not so happy. Barely works, uploads take at least 5 attempts to process and/or register. Just keep trying and it will work eventually... the stats are rarely accurate and even more rarely up to date/current. Today I saw there were 72 click thru's from another source and Issuu only shows 20. Geez. I am going to be looking hard for another host for our online magazine.

Sara was super helpful in getting a former colleague's account information changed and letting us know how the system works. What was initially a frustrating situation was remedied swiftly. Thanks again, Sara!

I have just started using this site. Sometimes things don't load so fast, and there are some challenges getting it to do what I need it to do, but I've found it a very slick and professional site with functions that can be embedded into my own websites and other digital productions.

Their spiel -:
Issuu is the leading digital publishing platform delivering exceptional reading experiences of magazines, books, catalogs, reports, and more. In just a few seconds users can create beautiful digital editions simply by uploading their publications. It's our mission to empower individuals, companies, and institutions to publish their documents across all digital platforms.

We signed up for an account last summer and have not used it since, and I accidentally did not cancel it (my intern signed up for it). I run a very small non-profit so I asked if they could please refund my payments as this was an accidental charge and we did not use their service. Any normal company would provide a refund -- to their credit, they answered me many times, but insisted that they could not issue a refund. I rarely leave poor reviews of anyone anywhere, but I am very dissatisfied and feel take advantage of. Robbed even.

Heads up to everyone on here: do NOT sign up for Issuu free trial. It is apparently impossible to cancel then they charge you $420 and will not respond to any emails. They will not refund and are impossible to get ahold of. I looked online and saw hundreds of others who had the same experience. I wish someone would've given me the heads up of this businesses shady practices so I am going around a few places and leaving reviews so more people have the potential of avoiding this company and their services at all costs.

Their product is okay, but even if it were amazing it wouldn't have been worth all of the headache I've endured with their billing department.

I've had considerable trouble with ISSUU's billing department. I had set my account to be closed last year and had received email confirmation of this fact. However, they continued to bill my credit card ever since. Even after writing them again and agin, they would not refund the money. So, I was forced to go to my bank and contest their charges. So very frustrating.

As an occasional art teacher, I am constantly on the lookout for inspiration on everything that's connected with crafting, woodworking, printing and general DIY-ing. Issuu used to be my go-to source for this field as well as many others. A while ago, I noticed a decline in the quality as well as in the quantity of the content which is now reduced to company catalogs and "previews" of rather irrelevant books (2021). I've logged on to Issuu maybe 2-3 times this year and found that a lot of books are missing from my library. Seems like publishers are avoiding Issuu and so am I now.