ipsy

I had subscribed to the Ipsy box for 4 months before I gave it up. That was 4 boxes of basically unrelated, unwanted products that did not fit my "Style profile" in the slightest. I mean really, did they even bother matching my profile to the products sent? I am tan with dark features and received a products that did not show up on my skin or made me look like a clown. There was one box that had practically all foil samples. Another bag was missing two items! Out of all the products I received, I only ended up liking 1 of items. I'm subscribed to Birchbox and the quality and relevancy of the products are so much better than what Ipsy has to offer. Oh, one more thing, even if you cancel and ask (repeatedly) to be removed from the waiting list, you will probably still get the e-mails. No, I am not interested in re-subscribing, leave me alone.

I have never experienced worse customer service, and I am a former Sprint customer. You can't really call the "Glam Bot" customer service. There is no real person to speak with and you can only use their suggestive text to express your concerns. I cancelled my subscription on November 1 and was charged twice on November 3. No, Glam Bot, one is not a pending charge. They have both cleared my bank. Do not get caught in the Ipsy trap. The products you receive will never be worth the hassle of trying to cancel your subscription. It. Is.A. Joke.

This business was absolutely horrible, it started out great but my daughter didnt once get a product she wanted but products she said she never wanted, I couldnt handle the monthly cost and i cancelled it, i got money pulled out of my acccount from ipsy after i had cancelled it, so i had my daughter go in and cancell it on her end. I ending up having to cancell again and they are repeatedly taking money from my account and now i have to get a new card, do not get ipsy, it is a scam literally.

We enrolled in a glam bag a month that was nothing like the brand name products they show online. Instead it was mostly an unknown line called "refreshments" which may be their own brand they are trying to push.
Not only that, after canceling our membership as soon as we got the first garbage bag, we were mysteriously enrolled in a recurrent monthly replenishment of more of their "refreshments" products which we also had to cancel. *** They did refund me after I cancelled the recurring "refreshments" products. I added an extra star (now 2 stars) for the refund which they gave me without having to jump through hoops. Thanks.

My January bag never arrived, after 5 emails back and forth (took them 3 weeks to reorder) I was told that because I don't live in the continental us it takes longer (I live in seattle)-after 2 years all of a sudden it takes longer and they no longer update tracking? Secondly, customer service cancelled my subscription without my permission (was waiting until after February's bag). Thirdly, I think the samples they are getting must be out of date or expired-a lot of the lipsticks and glosses I got tasted old I updated my profile to not get them anymore and threw them out. Going to try birchbox.

I was so disappointed by my first (and now last) glam bag! The cosmetic bag was ugly. The samples were very tiny. Two of the items didn't match my profile. Only one was a brand I knew. I don't mind an occasional unknown brand, but not 4 out of 5! Even if I'd liked every item, the whole thing was not worth $10. I watched a lot of videos about ipsy and am convinced all the positive reviews were paid and they received a bag much nicer than what you really get!

I'm really not interested in getting their products anymore, want to cancel my membership but it's really been Mission impossible. I don't know what to do from here but I guess I'll have to take it up with the bank somehow and block them.

For me it's super exciting to pick, try, discover new makeup and cosmetics. Although I discovered fabulous products that I would not have discovered on my own, it's been a huge disappointment to have an issue with just about every delivery. Either they arrive very late, not at all, products are missing, and I got a bit fed up have it to email them every month. Prepare to be frustrated if you join.

Have been a member for ages and generally enjoy the bags. Every few days they send an email about things you can buy outside of the monthly membership. I saw some masks that i got in a bag and liked so i ordered them on 11/12/2020. It is 12/8/20 and they never arrived. The tracking number says they were never sent. I have emailed customer care and received no follow up. I am out 40$ so far. Now i need to get my credit card involved and I am basically pissed. They started out answering my emails and told me to wait because shipping times are extended. Not a full month extended that ups says they never sent. Basically they stole 40$ and won't return my emails.

Will ipsy contact us if our payment does not go through? I checked last night and on ipsy it said that I would be billed 7/2. So today I go to update my billing under the impression that I'd be billed tomorrow and everything would be all good. But the it shows an updated next billing date of 8/1. So now I'm wondering if I will get July's bag at all. Have they attempted to bill me a day earlier and my payment was declined? Will they try and bill again tomorrow? I have received no email stating any of this. Someone please help!

I loved Ipsy when I first got it a year ago, but as they gain popularity and grow in size it's gets worse and worse. They no longer pay any attention to my beauty preferences. I find myself receiving the same products every month. I would not recommend Ipsy if you are looking to try fun new products.

I placed an order before reading further and finding out that they cannot guarantee cruelty free items. I tried to cancel within the 5 minutes I opened the account, and received confirmation from a service agent. Months later I am still paying for this subscription and no one in customer service will help me. I guess I will have to just cancel my credit card at this point? I would not recommend this to anyone, and judging by the other reviews, I see I'm not alone.

The glam bag was always on time and very cute. Both my daughter and I were able to share the items and try out various things. She was able to discover foundation, lotion, and lip glosses that she really liked. I found a killer eye liner I love. It has been a fun way to let her experiment with products at much reduced costs, do something fun together, and find products we might not otherwise try at the full size-full price option. I think THIS is really where ipsy shines. We did monthly for 4 months and now do every other month (purely do to budgeting reasons, not because we were unhappy with the products). I would and HAVE recommending IPSY to other moms of teens for this very reason. It's a great value with walmart prices for sample items of name brands products (one sample lotion lasted over a month and we will definitely buy the full size!)