Jay J.

Under a time crunch and emotional duress, I was forced to create and order funeral programs for my father's funeral, the night before his service. The website stated 'ready by 7pm the next day' but I needed them by noon. I also needed them folded and another product of memory cards trimmed to same size (there were 2 per sheet). I had to just trust it would be done well, as there would be no time to re-do. The next morning I called the store at 10 am and print desk said she had them printed and ready to go. Upon pick up, it was clear she had taken time to do everything I needed (even though I had not specified as much in the online order notes). She had folded the programs and not just trimmed the cards, but trimmed them to all be the same size so they looked nice in a stack. It might have been normal operating procedure for them, I don't know, but her act of having them done first thing and making sure they were printed correctly, folded as needed, and trimmed to size, was the last thing I experienced before preparing and attending my father's funeral service. This REALLY did make a big difference and I will be letting her bosses at the store know.

The glam bag was always on time and very cute. Both my daughter and I were able to share the items and try out various things. She was able to discover foundation, lotion, and lip glosses that she really liked. I found a killer eye liner I love. It has been a fun way to let her experiment with products at much reduced costs, do something fun together, and find products we might not otherwise try at the full size-full price option. I think THIS is really where ipsy shines. We did monthly for 4 months and now do every other month (purely do to budgeting reasons, not because we were unhappy with the products). I would and HAVE recommending IPSY to other moms of teens for this very reason. It's a great value with walmart prices for sample items of name brands products (one sample lotion lasted over a month and we will definitely buy the full size!)

Was happy with the dog food we bought and having it delivered. Service was great in that regard. However, when the agreement with my dog food manufacturer apparently ended with Chewy and they no longer offered it, I got a TON of marketing emails and mailings suggesting it was the fault of the dog food manufacturer. It was immature in approach and in the verbiage and not at all subtle as they might have hoped to make it. They basically made themselves out to be innocent victims of my dog food manufacturer's business. I don't care how poorly your business relationships go down, to use the opportunity to attempt to make a customer turn away from a product/company using these means reveals the company's true colors. Won't try them again because of this. But I will go find the manufacturer and see if I can get their product delivered again.

They changed their international plan to exclude the country I call. No refunds allowed. I paid my bill and immediately called to chat about this and said I needed to cancel because I require international. Told NO refunds for prepaid services, EVER for the month i literally JUST paid moments ago. Will dispute with my bank and go to Republic or ANYONE else. Had service for 2+ years and while it was 'ok' they have been out-priced by lots of other places the last year. This was the straw. No loyalty to customers and no 'get what you pay for'.