ipsy

I had a whole bunch of add ons I wanted to buy already in my cart. Then they were just gone. I've been an Ipsy subscriber for years. I also miss Boxycharm and their drop shop. I think it's time to finally cancel now.

I've been a subscriber for years and am tired of the poor choices and variety as well as the crap shipping. Several of my recent pop-up and flash sales orders have been lost in the void that is DHL. Ipsy won't do anything about it other than to refund your money. Customer service gives you some crap about the items no longer being available, but will be seen in the same sale the following month. This month my bag itself has been stuck at a DHL facility 3.5 hrs from me for 3 days!

I stuck with IPSY over Birchbox b/c I prefer getting make up over the endless shampoos Birchbox gives you. IPSY is skimpy with the make up (unless it's a highlighter) and just focuses on skincare. Definitely ready to cancel.

So I saw someone on youtube get this box, so i thought what a cute idea for my gonna be 16 year old daughter at 10 bucks a month. Sounds like a deal huh,,,, no. Bad idea. They kept giving me the run around, and that if i choose another option from one of there other paid ad company they'd put me up front. Wrong. I cancelled it right away. Its a Gimmick, they trick you, they try and attract attention, publicity to get you to sign up but really they don't have a box to send you.

My 1st sample Box contained a sample hand cream that I liked, but the other products didn't reflect what I had answered in the Introduction survey, so I cancelled. My credit card was also closed because of fraud, yet Ipsy ignored my cancellation, which they had confirmed, and continued to try to bill the old card and ignored the cancellation. Seems poorly managed.

I have been an ipsy subscriber for over a year now. Everything has went smoothly! I love most of the items, I love the bags! The value is amazing! I had an issue last month where my pink envelope showed up empty! I don't know if it was shipped empty or, stolen on the way. I immediately contacted their customer service via email and they responded very quickly! They apologized and sent out another bag almost the next day! I am so thankful and grateful for the great customer service! This is one of the reasons why I continue to sub from them!

I've been an ipsy subscriber for about five months now and I'm a fan. Yes shipping sometimes takes awhile but it's well worth it. The only complaint I have is that they don't take the personal quiz into consideration because since day one I have noted not to receive eye shadow but I receive one in every bad. Other than that, the rest of the products are cute and some are name brand. People complain the products are too small... HELLO they are samples! And for only $10 a month, why not give it a try? Although, I would not recommend for actual make up artists. I think this bag is for people who are experimenting with make up. It's fun and cheap!

I have been trying to contact Ipsy.com for about a week now. I am helping an elderly man because someone is charging products to his bank card. He never ordered beauty products. Ipsy doesn't have a phone number to call anymore and everything is done by email. In the meantime, it is taking 2-3 days for them to respond to my emails and they say the same things. Sorry for your wait and that is about it. I just want to know where the products are being sent and to cancel this man's account with them.

Be cautious when using Ipsy because I believe that it is incredibly hard to cancel your account or get any sort of information.

I can't actually review on product or service as I have never received either. I have been a member for about 6 months and not one drop of product has ever come through, don't even get tracking numbers to pretend I'm getting something. They still get my money every month though. This has got to be a complete scam and the website is a joke. I am so angry at this joke of a company. I hope they read this because I no longer have anything better to do then get my money back and make sure everyone knows this business is not legit. I got a new short blond hairdo and renamed myself Karen, it's go time!

I used to order Ipsy a long time ago. They always send me spam emails. I clicked on one of the emails today and it instantly charged me for a new membership. The delivery address is to my old house and the card it charged became over drafted. They use extremely manipulative UI and purposefully try to trick people into purchasing their product. Even when I went through their chat bot to request a refund, they kept switching the chat button with a button that said nevermind so I kept accidentally cancelling my request like 5 times. Disgusting company, who's developers obviously have no morals.

I just received my first glam bag today. I was eagerly awaiting its delivery and actually checking the mail depot every day, we don't have door delivery anymore in Canada. I did my research, looked at tons of happy customers with their glam bags displayed and read reviews saying that people were charged long after cancelling. When I called them on the "wait list" being social media blackmail, as you have to bother your FB contacts, the list disappeared. They did not address my concerns about being charged after two queries, so I am just going to contact my credit card company directly.
What did I see in the happy pics? Full sized products. What did I get? Products so small I can barely hold them and I have small hands. The only full size product was a brow pencil. Everyone who loves them says it's only 10 bucks, but I live in Canada, so with the shipping and dismal exchange rate right now, it's 20$. I can get full sized products on sale for less and get exactly what I want.

In today's current world, there are many times that you may have to change your debit/credit card number for your banking account. Why is it that the 1st assumption ipsy made when they could not charge my card was there were no funds to cover the $10 glam bag. Not only was it the sent once but over 4 times. I guess it was a blessing in disguise because otherwise I would be up here telling the same story others are; how ipsy will not cancel my subscription. My sister turned me on to ipsy, we have very different makeup taste and I am sure we did very different questionnaires, most months we had the exact same items. I dud have my subscription 10 or 11 months. I am glad my debit card number was changed by my financial institution!

Their products are third world and God only knows what's in them. I cancelled after paying for three bags. They only sent me two bags and it's been a fight to get a refund for the bag I never got. I wish I had read other reviews before making my initial purchase. Trust me, buy your cosmetics from either a dept. store or CVS.

Yes, sure almost everyone likes the excitement of getting their boxes! But when you want to cancel your subscription that's a whole different thing! I cancelled on February 21st the same time as boxycharm. Here it is May and I'm still trying to get ipsy cancelled! "What the hell!" The day after I cancelled, Meng emailed me with a message that they're sorry to see me go story. I saved the email and have sent that email back to prove when I cancelled, but no they don't read it! I'm sick and tired of trying! I've come to believe that it's not a person I'm dealing with, but a computerized robot! So, I'm just going to do something dramatic!

I used this company for over a year and loved it so much I upgraded my bag to the glam plus in Feb. 2021 and also bought a make-up palette. I've been charged monthly now for not one but BOTH subscriptions and have received ZERO merchandise since placing my order and being charged for my monthly bag(s) since Feb 2. This company is literally impossible to reach since the chat is simply an automated response stating I haven't received my item due to extended shipping times because of covid. I can't find a number to contact them or speak to an actual person. The automated chat stated they don't offer refunds so I'm now having to dispute $118.72 in charges with my credit card company. I feel that this company is a scam now and would highly advise against using them to save yourself the headache down the road.