ipsy has a rating of 1.6 stars from 793 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about ipsy most frequently mention customer service, glam bag, and credit card problems. ipsy ranks 113th among Subscription Shopping sites.
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I came in here to shout out the IPSY customer service. I have been a loyal IPSY user for 6+ years. The basic glam bag is plenty for me since I like to try items before I buy full size. Throughout the years I have had some problems with items (wrong shade, lost packages, late delivery, etc) and they have compensated those issues promptly and with understanding. Just recently was looking through the app and realized I never got my September package. They quickly replied to my issue and promptly sent me a new package with the same (or similar) items. 10/10 on the customer service!
Woke up to a notification from my bank this morning - it was right there on my phone too. As if Ipsy's $13.99 price hike was bad enough but now they wanna charge MORE for what is seemingly less? Honestly, it isn't worth it. I loved Ipsy when I first subscribed because all of the products were new and I had never heard of any of the brands, and plus, it was makeup. It was like opening a Christmas gift each month but now I'm not even excited. If anything, they send too much. I can't even use some of the products because of my sensitive skin. And what's with all of the tiny mascaras? They all seem cheap and I used to get like two of them in one bag. The product samples used to be better! Now it's so sad because it feels like they just steal your money. At least I'll be receiving my refund in 5-7 business days. Great! I hope my bank doesn't charge me an overdraft fee.
Woke up to a notification from my bank this morning - it was right there on my phone too. As if Ipsy's $13.99 price hike was bad enough but now they wanna charge MORE for what is seemingly less? Honestly, it isn't worth it. I loved Ipsy when I first subscribed because all of the products were new and I had never heard of any of the brands, and plus, it was makeup. It was like opening a Christmas gift each month but now I'm not even excited. If anything, they send too much. I can't even use some of the products because of my sensitive skin. And what's with all of the tiny mascaras? They all seem cheap and I used to get like two of them in one bag. The product samples used to be better! Now it's so sad because it feels like they just steal your money. At least I'll be receiving my refund in 5-7 business days. Great! I hope my bank doesn't charge me an overdraft fee.
Tip for consumers:
Customer service is a joke. If you want to file a "ticket" to get to somebody you have to chat with the Ipsybot and even then, you're stuck emailing with their customer service. Also, I have sooooo many brushes now. What the heck?
Products used:
Ended up using some of the sample products like the face primers or chapsticks.
Shop 'sale prices' are an outright lie. I purchased something for $50 which was supposedly reduced from $100. Minutes later found the item for $39 (regular price). So disappointing!
Got my first box today and my eyeshadow cheek blush was all crushed broken and powder all over place which is ridiculous how they would even pack that.
I came in here to shout out the IPSY customer service. I have been a loyal IPSY user for 6+ years. The basic glam bag is plenty for me since I like to try items before I buy full size. Throughout the years I have had some problems with items (wrong shade, lost packages, late delivery, etc) and they have compensated those issues promptly and with understanding. Just recently was looking through the app and realized I never got my September package. They quickly replied to my issue and promptly sent me a new package with the same (or similar) items. 10/10 on the customer service!
I would not say too much except that if you subscribe to have a lot of back and forth with customer support over missing items in your order/ getting wrong orders/ damaged products/ bad quality products. If you wish to read more reviews I would recommend reading posts on Reddit. You can read more specific complaints from people there.
Most of my products came lte like 1month late. Then they triple charged me and sent me late products. Never doing ipsy it should be called whoopsy
Tip for consumers:
Not worth time and money
Products used:
None I gave em all away
You can go to Macy's, Sephora, Dillard's or ultra and get samples for free. Compared to $15 for what you get in this bag, (everything is samples in this bag) it is so not worth it. I used to get this years ago and you got a lot more in your bag and better products. I started back up again and NO! I just canceled my membership as soon as I receive this bag I will not continue to do this. Sorry but not sorry.
Tip for consumers:
That everything is a sample in the $15 bag. Just remember you can go to the department store and get FREE samples!!!
Products used:
I sprayed the perfume it stinks. I like the hand lotion.
I am so sorry that I started with this company, I have been trying to cancel a subscription for months. I lost access to my original email so now l get the "bot" to answer questions. This is the worst company ever!
Tip for consumers:
horrible customer service !
Products used:
mascara
This business was absolutely horrible, it started out great but my daughter didnt once get a product she wanted but products she said she never wanted, I couldnt handle the monthly cost and i cancelled it, i got money pulled out of my acccount from ipsy after i had cancelled it, so i had my daughter go in and cancell it on her end. I ending up having to cancell again and they are repeatedly taking money from my account and now i have to get a new card, do not get ipsy, it is a scam literally.
Products used:
Normally only 1 or 2 products per month out of 5
For me it's super exciting to pick, try, discover new makeup and cosmetics. Although I discovered fabulous products that I would not have discovered on my own, it's been a huge disappointment to have an issue with just about every delivery. Either they arrive very late, not at all, products are missing, and I got a bit fed up have it to email them every month. Prepare to be frustrated if you join.
Products used:
Refund for missing products I paid for, but only if you let them know they were missing
I spent almost $20 on a glam bag and when I tried to track it, they said there was no package with my information.
Products used:
Nothing bc I got nothing in the mail. You scammed me.
I just joined ipsy and got my first glam bag and look at how it came so will be cancelling tomorrow. Touch money for it to look like that
Tip for consumers:
Better boxes for shipping I don't know if the blush. I had to throw away fell all over the floor when I opened it.
Products used:
Just saying I did not get to use product see image. Pretty color.
I have never wanted a ion box but somehow they said I order it but didn't pay for it so now I don't get either box or bag this bag isn't worth the money and it got worse when the put the ipsy and boxy charm together
Products used:
Nail polish and hair stuff and gave away the make up all but the massacre
I would say it's the worst customer service but I can't because there isn't ANY! Why have a phone number if you can speak to anyone?
I have signed up for one ungraded boxy charm box and only been receiving one a month. You have been billing me for 2 since April. And this is on top of the glam box. 1st of the month I have been getting billed for 2 boxy charm and 1 glam box.
This adds up to over $200 USD that you have taken from me.
I have now sent over 6 emails to their supposed "support" team.
I cancelled my Ipsy subscription years ago, because I wasn't happy with the items. I subscribed to Boxycharm and loved them! Until Ipsy bought them out. I've waited months to decide if I liked the products I was receiving since Ipsy took over. And...I do not. Not only are the products pretty much thrown into a box (Boxycharm was always very nicely placed in a box), the box always seems beat up (it can always be the post office?), and the products are just meh. The products do not seem worth it, and I don't care for a lot of the (seemingly cheapie) brands. When you google individual products (as I do before choosing the 3 I want each month), it seems like they give you choices of items that have bad reviews, or aren't selling well. I'm sad that Boxycharm is not a thing anymore!
Products used:
Cosmetics and hair products.
This company is horrible. I ordered the Pat mcgrath icon box and my 2-3items came in used/bad. When my replacements came in, one item (Huda cheeky blush) was still twisted to the top and fell out as soon as I opened it (again). My second replacement, same thing. When they said they would send another replacement that was a different brand, I told them not to send me from their cheap line that they owned (complex culture) because it is not a comparable item to the Huda blush.
Well they don't listen for anything bc they sent me the $2 cheap blush instead of the $30 blush I ordered (that they kept sending to me used/bad). This is clearly bait and switch from a higher end brand to a cheap knock off. Complex culture items are pure trash and anytime someone has issues with the higher end items they pay for, Ipsy subs them with this cheap horrible garbage.
Customer service is useless. They don't care about customers or keeping business. I will be disputing the whole charge.
Products used:
Nothing it was garbage.
I was an ipsey member and their products were cheap, broke me out, and just werent really worth it. Fav. Was always the little purse. I cancelled and went with Boxy Charm a while later and like them SO MUCH BETTER! It is unfortunate that Ipsy bought them out and shut them down since they could not compete because now mostly my boxes suck again. Not really good name brands --I got MAC and other top brands when Boxy ran the show. It is a shame they did not find a way to retain the products/merchants or at least enough of them so we could continue to enjoy. I will give it a couple more boxes...but...
Tip for consumers:
Yes, Please bring BOXYCHARM BACK! the REAL one!
Products used:
Not really any since Ipsy took over with the few exceptions here and there.
I had the glam bag membership for 3 months each delivery contained a cheap makeup bag as part of the package. The rest of the items were sample sized and less, unsealed garbage! Then upon trying to navigate through their cancel subscription feature, I was still charged even though status was cancelled and inactive. IT IS FRAUD! A HUGE DISAPPOINTMENT IN EVERY CORNER OF THIS WORTHLESS JUNK MAIL!
Ipsy charged me a total of $140.05 for ONE single "Glam Bag", and three "refreshments" of razor blades that I never asked for and had no razor for. I was in contact with the company multiple times, and they simply just didn't care. Months after quitting the membership, they have STILL been charging me every month for products that they never even send. They have never offered to refund me, and I think they are crooks. Go with their competitors, as no other business could possibly be worse than this.
I have received my subscription for two months now. The first box had hair products that I tried that were then thrown out. The last box received yesterday also contained items I had to throw out. For example, a lip pencil that was so hard it could not be applied. How old was it? The second was a bronzer that once opened, the product fell out of the tube and was ruined. I may give it one more month but right now would not recommend Ipsy.
Products used:
The mascara is the only product I'm using.
I have been a member since July 2019 I paid for two different bags and ultimate glam bag and a glam bag plus I was charged and can prove it through my bank account and my statement I received the glam bag plus after several months and then was told I would receive a refund for the ultimate glam bag which I said I could not because the account was closed and wanted alternative resolutions whether a different bag merchandise credit or a check. They basically told me there was nothing they could do about my ultimate bag and my $53And that I'm not a current member anymore because I have an updated my payment why would I update my payment when I still haven't received the merchandise I purchased in January? After more than several emails this issue still has not been resolved I'm very unsatisfied and disappointed with this company, and they basically said oh well! Really?
I deleted my account 4 years ago. I got a notification that my password was compromised. So I thought I would just log in and delete my billing info just in case. HOWEVER, once I logged in I got an immediate notice that they had billed me for the next month cycle. When I tried to cancel it they said they couldn't do that. WHY NOT? I didn't even select anything to purchase, how are you charging me for something I didn't even ask for!?
What's more, they hide your billing information from you now. You can't delete your card once it's entered in.
Whats even MORE: I had to report this as a fraudulent charge to my bank and freeze my card because even though I canceled my membership, the account continued to say that it was ACTIVE after "canceling" it. So it would have kept repeating charges monthly.
There's literally NO WAY TO CANCEL. DO NOT PUT YOUR CARD INFO ON THIS SITE.
Tip for consumers:
This site is SHADY.
I have been a boxycharm customer for years. Nose that they switched it is not worth it. I recieved my box with broken palette and dried up mascara. I would never use any way. The brush looked so rough I worked never even try to use it. The actual mascara was so dried up on the brush I could hardly pull out of the tube. I have tried over and over to reach someone for help but not one person has reached out to me. I am so upset with the whole thing.
Tip for consumers:
Boxycharm was the best but when they merged with ipsy they dont care anymore and I paid for it. I still havent heard from the company.
Products used:
Leave in conditioner
Absolutely ridiculous. Obviously I knew the items were not going to be full size, but come on, they are literally the size and width of my pinkie finger. 5 of these items for 30 dollars? Total rip off. I'm sticking to ultras extra bags. You can get. 2x or more items this size for only 10/12 dollars. And the items are otten bigger too. Don't waste your money on items whose purpose is to be free samples.
MAJOR SCAM! So I helped my gf out by signing up on IPSY with her referral so she can get a nice bonus item and then I cancelled the subscription so that I would only have to pay for the 1 month. Just noticed an email saying my next shipment is coming. Logged into the site to see that my subscription is still active even though I know for sure I cancelled it!
Tip for consumers:
SCAM WEBSITE! THEY MAKE IT VERY DIFFICULT TO CANCEL YOUR SUBSCRIPTION
Products used:
nothing
ipsy co-founder Michelle Phan has captivated countless viewers around the world through her beauty video tutorials on YouTube. She envisioned a vibrant community where women could be inspired to express their unique beauty, and ipsy is that community!
“ipsy” comes from the Latin word ipse, meaning “sense of self.” By celebrating beauty of all forms in the world, ipsy provides a platform for anyone to express both their inner and outer radiance. With videos from ipsy's well-loved YouTube stylists, including co-founder Michelle Phan, as well as from a devoted and engaged user community, ipsy is changing the way women learn about and experience beauty looks.
When you become a member, you can learn new beauty tricks, participate along with your favorite ipsy stylists in monthly looks, and connect with other ipsters who inspire you.