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iPostal1 Reviews Summary
iPostal1 has a rating of 4.5 stars from 3,355 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with iPostal1 most frequently mention customer service, business address and friendly staff. iPostal1 ranks 4th among Software sites.
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So far, we have not been disappointed by the service. Overall it has worked as expected.
The response time and online chat is amazing fast and very helpful in all step of the way. I first I was skeptical but after I received my first package with a few mail all together am very satisfied over all
I guess I don't understand the fee schedule. It seems I'm being charged a lot, plus the $9.99 monthly? Other than that it's been working well!
Package pick up is quick and efficient. I'm pleased with the exceptional service!
Pleasant and smooth service. Ease of location. Can complete other errands at the same time.
7643 Gateparkway is the best people I have ever seen!
******* San Jose Blvd is slow, maybe age and climax affecting
I've had my po box address/account for a few months now. My notarized paperwork was submitted 2 months ago but my online account says it hasn't processed yet. I'm being charged for something I'm not getting AND had to pay for the Notary. I'm days away from cancelling altogether.
Hi Sarah,
Thanks for your review. We are sorry for any difficulty you experienced.
The USPS requires the Form 1583 be completed, notarized, and filed with proper IDs. This is required in order for the mail center to accept mail on your behalf. If forms are submitted, they are reviewed and approved if in order. If they are not completed, you will still be able to use the address for your business without the mail function. That is why your account was charged, whether or not you file the Form 1583. Many customers use our addresses this way.
Our records show that we did email you on 3/17/23 about what was missing. One of our Customer Service representatives will contact you to assist you.
Sincerely,
IPostal1
Good experience overall. Some things I would like to see are later business hours for the west portal SF location, and also there's a $2 fee when I pick up later package items which is annoying. But I'm satisfied overall.
Hi Timothy,
Thanks for your review. We are glad that you are happy with our digital mailbox service.
Business hours will vary depending on the location you choose. We recommend doing an internet search or calling a location to determine their hours of operation.
At iPostal1, we offer the low monthly price of $9.99 at most locations and charge for other services on a pay-as-you-go basis, since many people do not use other services like pickup. Since it does take time and labor to process a pickup task, there is a nominal charge. All fees for the optional services provided are listed on the Pricing page on our website and details on pickup fees are available by each address listing. Most locations charge $1.00 for any number of letters and $1.00 for each package. Please contact our Customer Service team at service@iPostal1.com if you would like to switch to a mail location that charges less for pickups.
Sincerely,
IPostal1
I experienced excellent customer service. Fast attentive ready when ask for help.
I was getting mail stolen left and right until I started using iPostal1! Now I safely get everything!
They charge $1 for each package and the price is hidden; you cannot look it up under the tab "Services and Prices".
Hi Customer,
Thanks for your review.
Since it does take time and labor to process a pickup task, there is a nominal charge at most mail address locations. All fees for the optional services provided are listed on the Pricing page on our website. Details on pickup fees are available by each address listing.
Sincerely,
IPostal1
I have nothing but positive things to say about iPostal1. My experience has been great.
No problems performs as expected. Everything has been good.
Great experience during set up, and easy to manage mail.
Never have that kind of experience, always on time... perfect time frame and perfect pictures frame
It's ok. Just not too fond of having to pay an additional cost to have my mail delivered to my home address.
Hi Yvonne,
Thanks for your review.
Pricing for all ‘Optional Services’ is posted on the Pricing pages on our website.
Our goal is total transparency. Our strategy is to charge the lowest monthly mailbox fee possible and then charge customers only for the optional services they choose, like shipping, scanning mail content or mail pickup. We believe this is the fairest way to price, so people who don’t need optional services do not subsidize the people that do.
Sincerely,
IPostal1
No problems. The best service around. Looking forward to the future
It does what I want. I like seeing what mail I have, I like being able to specify what I want done with my mail. App and website are both simple to use.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Bruce,
Thanks for your review.
Pricing for all ‘Optional Services’ is posted on the Pricing pages on our website.
Our goal is total transparency. Our strategy is to charge the lowest monthly mailbox fee possible and then charge customers only for the optional services they choose, like shipping, scanning mail content or mail pickup. We believe this is the fairest way to price, so people who don’t need optional services do not subsidize the people that do.
Sincerely,
IPostal1