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Join the fastest growing virtual mailbox and digital mailbox service company in the country. View the plan that best fits your needs and just like that, you have a new address and so much more. Learn more here.
iPostal1 Reviews Summary
iPostal1 has a rating of 4.5 stars from 3,355 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with iPostal1 most frequently mention customer service, business address and friendly staff. iPostal1 ranks 4th among Software sites.
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Paid $699 for a year.
Then discovered they still charge LOTS of ad hoc charges thereafter.
USE ANOTHER SERVICE
Great customer service!
Very reliable location and communication
So far so good, I really love it. Great Customer service
Very convenience and useful service with reasonable price
Quick and easy to sign up. Scan service works perfectly.
The people at the physical address have been great
Excelente servicio y atención estamos muy satisfechos
Simple Set-Up and affordable. Great options for virtual office function and an affordable choice.
I do little use and I'm satisfied all is working right, as expected
When the post office scanned envelopes I saw the ENTIRE envelope. You service only focusses on the address. Please send a photo of the ENTIRE envelope
Hi Zak,
Thanks for your review. We are sorry about the quality of exterior scans of mail.
You should be receiving scans of the entire envelope. Our Customer Service team will follow up with you and contact your mail center to fix the issue.
Sincerely,
IPostal1
It has been easy to use and work with the platform
Good service. I think it fits the needs for what I need.
Clean environment and helpful owners! What more do you need?!
Great service love working very professional. Helps me get a lot of work done
Easy to start, safe and bringing my business to life
Easy to navigate and create account. Fast response and willing to help with any questions or concerns.
Everything is good good good good good good good good
Avoid at all costs!
I requested my mail to be forwarded to my home address and was quoted $74 for the shipping via DHL from a list. Although quite pricey, I was later charged over $114 which included $89 for shipping and $25 for labour which was not mentioned anywhere. I had to live chat multiple times and wait weeks just to get a reply in which they agreed to refund me $25 labour charge which was charged incorrectly but still refused to refund me the difference in shipping. They insisted that $89 was somehow correct and completely ignored the fact that I was quoted $74!.
The company is simply terrible to deal with, if you have an issue, they simply pass you on to the mailbox provider and take no responsibility. The complaints procedure is simply non-existent.
Hi Adam,
Thanks for your review. We are sorry about the issues you described.
Our records show that you wrote in on May 25,2023 regarding this issue. We apologize for the delay in getting back to you with a resolution. Our team investigated your situation, spoke with your mail center and tried to duplicate your quoted price. They noticed that the $25 labor charge was a glitch in the system, and as you mentioned, this amount has been refunded. They were unable to duplicate the $74 shipment price.
Our Customer Service team is highly professional and always tries to help. We take your concerns very seriously and our goal is to ensure that our customers have a positive experience and get the most out of our service.
Sincerely,
IPostal1
Great customer service! No issues with the mail. I love the service! I will definitely be renewing again next year.
I live in an RV full time and move around to different locations. I sometimes want to pick up my mail in person and the local mail center is very easy to deal with.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Kermit,
Thanks for your review.
While most of our locations offer a yearly mailbox fee of $99, we do offer some Select and Prestige locations that start at a higher price point. Unfortunately, we are unable to identify your account from this review, however, based on the amount you mentioned in your review, we can guess that you chose a Prestige location, starting at $399 annually and the Gold plan, which includes 240 mail items per month.
Pricing for all ‘Optional Services’ is posted on the Pricing pages on our website. Our goal is total transparency. Our strategy is to charge the lowest monthly mailbox fee possible and then charge customers only for the optional services they choose, like forwarding, scanning mail content, or mail pickup.
We believe this is the fairest way to price, so people who don’t need optional services do not subsidize those who do.
Sincerely,
IPostal1