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iPostal1 Reviews Summary
iPostal1 has a rating of 4.5 stars from 3,355 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with iPostal1 most frequently mention customer service, business address and friendly staff. iPostal1 ranks 4th among Software sites.
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Did not declare USPS notary $25 fee upfront. And now it is a mission to get my refund back. Not happy at aaaaalllll.
Getting setup with the paperwork was a little bit challenging to begin with. Afterwards it's been good.
Hi Andrew,
Thanks for your review.
We are sorry for any difficulty you experienced, but are glad to hear you were successful in completing the process and that you are enjoying the service.
Sincerely,
IPostal1
I have had no issues with them. They are excellent
Information of the letters received is transmitted in a timely fashion about the letters the company receives and the follow-up actions have been executed as requested. Also the portal is user-friendly.
Brian is always available when I need access and he is very friendly.
I'm mostly happy about the shipping center I chose to have my mailbox in. They are the friendliest people compared to the other post offices.
It took over a week to get my mail item forwarded to me. We are about 30 miles away from the site of the mailing address.
Hi Eugene,
Thanks for your review. We are sorry for the delay in receiving your mail.
Our service standards call for tasks being completed by the end of the day if submitted by 1:00 PM, or otherwise within 24 hours. According to our records, your shipping requests were completed within 1 day.
It sounds like the root cause in this case is with the USPS, not the mail center. We recommend reaching out to USPS directly.
Sincerely,
IPostal1
My mail pickups are fast and thorough. Staff is friendly (at Staples)
The application process was very simple and easy to complete.
Friendly and knowledgeable staff. Made an appointment to pick up mail and it was ready for me.
Has been an awesome experience. The service is great and the help by the staff has been outstanding
Excellent customer service. Easy to use. Easy to navigate.
Hi Barbara,
Thanks for your review.
One of our Customer Service representatives will contact you to assist you.
Sincerely,
IPostal1
Excellent customer service - Matteo saved me hours of frustration. Thank you!
My experience so far has been terrible, I wish you guys would done a lot better when it comes to reach you guys out over the phone, I've been reaching out, all I have been getting, be on HOLD FOR EVER,I've been charged 3 payment already, and I still haven't get to my mails yet.
Hi Jamesly,
Thanks for your review. We are sorry for the trouble getting through to our Customer Service team.
We are adding Customer Service representatives as quickly as we can but increasing demand for our digital mailbox service has created an unusually high volume of calls. Our response time will get better. We recommend emailing us at service@iPostal1.com or using the live chat for fastest service.
The USPS requires the Form 1583 be completed, notarized and filed with proper IDs. This is required in order for the mail center to accept mail on your behalf. If they are not completed, you will still be able to use the address for your business without the mail function. That is why your account was charged, whether or not you file the Form 1583. Many customers use our addresses this way.
According to our records, your documentation has not yet been submitted. One of our representatives will contact you to assist you.
Sincerely,
IPostal1
I've only picked up mail once. I scheduled a time to pick up my mail, ehich was available and not blocked off, but when I arrived, no one was there and a sign on the door said at lunch. I called the number listed and the guy said he was in his way back. He arrived 10-15 minutes later and explained he had been super busy and was not able to take a lunch earlier. He was nice and I understand things happen sometimes so hopefully this is not a regular thing.
Great they exceeded all my expeditions for sure I recommend them to anyone
I really like the service and the clerk, Rick is very nice and helpful. Glad I started the service.
Only received a few things so far but the experience has been good
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Hi Man,
Thanks for your review.
We don’t charge any fee for notarizing your forms. If you prefer to use the online notary, which is provided as a convenience, they do charge $25. Notarization is required by the USPS to verify the identity of anyone who opens a mailbox, digital or otherwise. Many people have access to a free notary at a bank or accountant’s office.
The complete list of the setup process is on the home page, the 'How iPostal1 Works' page, the FAQ pages, and other pages on our website.
Sincerely,
IPostal1