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iPostal1 Reviews Summary
iPostal1 has a rating of 4.5 stars from 3,355 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with iPostal1 most frequently mention customer service, business address and friendly staff. iPostal1 ranks 4th among Software sites.
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I haven't had any issues, wish I knew about this sooner
Ipostal is a good avenue for my business phone and address. It takes the need to have a physical location away, while providing my company with a location to receive mail and phone calls.
Just became a member and I wanted to forward my mail from the united states postal office and I cant add the unit number to the address it says this address dont need a unit number cause its a staples and they know. Anyways will keep it to see how it goes and will change the address personally not using the usps change of address option
Great experience.
I dont not wish to add anymore characters.
It was easy to sign up and get verified. I'm happy to be using iPostal!
So far it is good. Most of my correspondence is paperless, so I really don't have that much mail.
Website UI/UX is straightforward. Customer service staff have been very friendly, professional, and communicative.
I have no issues with receiving my mail. I get alerted in a timely manner when items arrive for me.
I called the company to ask a few questions, but the staff (Sarah) was rude and extremely impatient. It's sad to speak with a staff like that when they suppose to help us (new customers) to learn and understand how their service works.
Hi Jessica,
Thanks for your review. We are sorry about the issue you described.
Our Customer Service team is highly professional and always tries to help. We apologize if in your case the representative did not properly address your questions.
A member of our team will contact you.
Sincerely,
IPostal1
Staff is friendly and efficient. They know me and get my mail right away.
A bit challenging getting required documents notarized as the notary and I did not fully understand what was needed. Other than that everything else is going swimmingly. I am receiving emails about each physical mail I am receiving. Thank you!
It gets me into the Staples stores more and buying while I am there.
UPS Store I had to call to find out about mail... your scan answers that question and saves you staff time
Hi Richard,
Thanks for your review. We are glad to hear you are enjoying your mail center and our service.
We apologize for the difficulty getting through to our Customer Service team. We are adding representatives as fast as we can to keep up with our rapid growth. The best way to reach us is by emailing service@iPostal1.com or using the live chat for fastest service.
Sincerely,
IPostal1
My account is about a 2-montha old, but so far I've received a couple of business letters and a customer check. New mail notification is timely and I would rate my account page as good in terms of navigation. The monthly fee is reasonable, compared to my former UPS corporate box (which I could use for letters and packages). The trick in avoiding extra charges is to not advertise the box address and number online and only use it on envelope labels.
Charged multiple times, could never receive package due to "blurry ID photos", despite sending new ones weeks prior. Cancelled account to avoid another month of paying for nothing. Who knows where my mail is.
Hi B R,
Thanks for your review. We are sorry for any difficulty you experienced.
The USPS requires the Form 1583 be completed, notarized and filed with proper IDs. This is required in order for the mail center to accept mail on your behalf. Blurry IDs are not viable for verifying identity. If they are not completed, you will still be able to use the address for your business without the mail function. That is why your account was charged. Many customers use our addresses this way. Any mail that was sent to this address prior to having your account approved, would be returned to sender.
We would love the opportunity to investigate your specific situation and assist you in getting your account approved. If you would like to give us a second chance, please email us at service@iPostal1.com as we cannot identify you from this review.
Sincerely,
IPostal1
Easy use virtual mailbox provider. Great customer service!
I greatly appreciate being about to talk to someone when I have an issue.
I received time I like receiving the timely notifications and the fact that I can view the mail that I need to pick up too.
I am very happy with this service so far. I have only used for a short time, but I feel comfort knowing my mail is getting taken care of.
It was very easy to set up my mail services for my business through an online process.
Great experience! No problems! Definitely exceeded my expectations!
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Hi Reinaldo,
Thanks for your review. We are sorry for the inconvenience.
We recommend going in person to your nearest USPS office to file the Temporary Change of Address. We have found that occasionally their online form may not work properly for the unit number.
Sincerely,
IPostal1