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iPostal1 Reviews Summary

iPostal1 has a rating of 4.6 stars from 3,390 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with iPostal1 most frequently mention customer service, business address and friendly staff. iPostal1 ranks 4th among Software sites.

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35,717 reviews

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Japan
1 review
6 helpful votes
Follow Raphael J.
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We started using iPostal1 less than 2 months ago and our experience has been terrible. We received an important mail and requested to have it scannned and sent to us. We know that it was received but fail to get the information despite the fact that a few weeks have passed. We have tried customer service but they have been completely useless and are not even able to give us a proper feedback. It seems that they have no proper quality control of the locations in their network. I wish I had known this before and would strongly recommend users to look elsewhere.

Date of experience: September 4, 2017
New York
2 reviews
2 helpful votes
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Great company
May 3, 2017

I tried IPostal1 because I was recommended to them. I have had their service for several months now and they have been nothing but amazing. Every time I need help, their customer service was right there to help me. Whenever I needed my mail, I always received it. They have been one of the most reliable companies around.

Date of experience: May 3, 2017
Utah
1 review
4 helpful votes
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IPostal1 Review
April 23, 2017

I don't know why this is only 1 star!? I love iPostal1.com because they have excellent customer service and a perfect product for my business. I highly recommend this company for any small business.

Date of experience: April 23, 2017
Delaware
2 reviews
14 helpful votes
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Scammer like business
October 10, 2016

I updated my payment card information last month. And It paid for last month fee. This morning I received an email saying credit card payment pending. I removed it and added the same card to profile. They credited $1 and then $9.99 for this month fee. I received email confirmations from my Paypal Master card immediately. A few moments later, I received an email stating that my payment information couldn't be verified and asked me a copy of front and back of my credit card for verification to active the service. I called this company 6 times today, was hung up 6 times. The longest time I was able to talk for 10 sec I guess. So horrible and unbelievably rude. I have never heard of this kind of credit card verification in my whole life. I canceled my account immediately and emailed them for a refund. If no reply in a few days, I will file a dispute. Avoid this business and get the USPS PO box instead.

Date of experience: October 10, 2016
Canada
1 review
9 helpful votes
Follow Frederic H.
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Extremly unprofessional. Poor customer service, asks for picture of your credit card, asks for proof of ID (USPS-1583), and then close your account because considered "high risk", after they charged 200$+ on my card and never had problems. DO NOT DO BUSINESS WITH IPOSTAL1 - YOU WILL REGRET IT.

Date of experience: April 24, 2016
Virginia
1 review
8 helpful votes
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I had a bad experiences when I was dealing with this company. The company asked to have a copy of the front and back credit card in order to activate my service. My credit card company did not decline the charge and my card is reported as a stolen credit card. So, I asked them what are the reason for doing so? The company could not point it our to me which law indicates that need to have the copies of credit cards? Plus, the company can not even say who is the third party credit card processing company who ask for that copy. My friend who is lawyer confirms there is no law at all supporting this practice. Are they trying to do something not good? Because it seems to me they are hiding something from the customer.

My suggestion, go take your business somewhere else and don't deal with this incompetent staffs and messed up policy. They are not unreliable! Imagine if you are getting service with them? It will cause you a lot of headaches and pains.

Date of experience: April 14, 2016
Connecticut
1 review
9 helpful votes
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Whatever you do, avoid using iPostal1.com as your mailing service. Their software is ancient and they customer service is terrible. I sent mail to their location after paying for a box online and they deactivated my box for absolutely no reason and discarded my mail. Their response is to use another mail service for my mailing needs after having received my mail. This is absolutely unacceptable and negligent behavior from a business.

Date of experience: March 8, 2016