iPostal1Reviews 3,278

Before account opening (florida office) their homepage and email (see attachment) states if you live outside US and only plan to receive packages you need form 1583 and one id (no notarization). After receiving my package (and no mail) they were demanding two ids and a notarized 1583 form in order to access my package. They offered me a link to notarize for 75$. I discarded my package. Very misleading information in best case. Very disappointing, don´t use!

I have been using this service for 2 years. I am happy with the service, for the most part. My only major complaints have to do with the app. It is not always user friendly.
Before I signed on to this service I went into the Postal Box service that would receive my mail and met the person who would be responsible for scanning any mail I would request. That set my mind at ease. They are professional and kind. I have not had an issue with them.

We have been an iPostal center now for a year. We found it to be great simple add on profit center. One issue that I see is that the customer base, i. E. mailbox customers, are frequently not business oriented. This is reflected in some of the negative reviews that I see on here.
The site works great for both us (the mail center) and the customer (box holder). Both sides have a great simple browser based interface with clear description of costs and procedures. Customers are provided mailboxes at 70% of the cost of an actual box. Customers receive daily scans of their mail and are offered services such as scanning and/or forwarding as a part of their base box cost. The curious thing is I see reviews where the reviewer is complaining about the cost of forwarding and scanning. Those add on services require staff and mailing costs. Plus the costs are detailed on their main browser window.

Too many unnecessary charges, when requesting to use service asked for cost before consenting to service in forwarding mail and they went ahead and forwarded it anyways without consent. When asking for a refund, the owner did admit that they missed the ask for cost but refused to provide a refund even after admitting fault. Also concerned with the insecurity as very sensitive documents get processed and seems there is a high lack of quality control. It still feels like a scam business with the unprofessional communication and emails.

We started using iPostal1 less than 2 months ago and our experience has been terrible. We received an important mail and requested to have it scannned and sent to us. We know that it was received but fail to get the information despite the fact that a few weeks have passed. We have tried customer service but they have been completely useless and are not even able to give us a proper feedback. It seems that they have no proper quality control of the locations in their network. I wish I had known this before and would strongly recommend users to look elsewhere.

I updated my payment card information last month. And It paid for last month fee. This morning I received an email saying credit card payment pending. I removed it and added the same card to profile. They credited $1 and then $9.99 for this month fee. I received email confirmations from my Paypal Master card immediately. A few moments later, I received an email stating that my payment information couldn't be verified and asked me a copy of front and back of my credit card for verification to active the service. I called this company 6 times today, was hung up 6 times. The longest time I was able to talk for 10 sec I guess. So horrible and unbelievably rude. I have never heard of this kind of credit card verification in my whole life. I canceled my account immediately and emailed them for a refund. If no reply in a few days, I will file a dispute. Avoid this business and get the USPS PO box instead.

I had a bad experiences when I was dealing with this company. The company asked to have a copy of the front and back credit card in order to activate my service. My credit card company did not decline the charge and my card is reported as a stolen credit card. So, I asked them what are the reason for doing so? The company could not point it our to me which law indicates that need to have the copies of credit cards? Plus, the company can not even say who is the third party credit card processing company who ask for that copy. My friend who is lawyer confirms there is no law at all supporting this practice. Are they trying to do something not good? Because it seems to me they are hiding something from the customer.

My suggestion, go take your business somewhere else and don't deal with this incompetent staffs and messed up policy. They are not unreliable! Imagine if you are getting service with them? It will cause you a lot of headaches and pains.