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iPostal1

Overview

iPostal1 has a rating of 4.6 stars from 3,154 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with iPostal1 most frequently mention customer service, business address and friendly staff. iPostal1 ranks 4th among Software sites.

This company responds to reviews on average within 0 days

Instant Feedback

35,904 reviews
+32
How would you rate iPostal1?
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Florida
1 review
0 helpful votes
Follow DJ J.
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April 17, 2025

Everything is working as expected. We've received everything that was sent there. My only issue so far is that I don't understand the service level for inputting the item into the iPostal1 system after it arrives. For example, I can see that an item is delivered via UPS, FedEx, etc. but it doesn't show up in iPostal1 consistently that day, a day later or three days later.

Date of experience: April 7, 2025
Max Z. iPostal1 Rep
2 weeks ago

Hi DJ,

Thanks for your positive review.

We truly appreciate that you took the time to share your experience.

We're sorry for any delay that you've experienced when it comes to your mail being uploaded.

Your mail center is expected to upload new mail within 24 hours of when it is delivered to your mail center. We work closely with our mail center partners to ensure that these standards of service and quality are met, and we will follow-up with your mail center.

Our Customer Service team will be reaching out to fully assist you.

Sincerely,
IPostal1

Pennsylvania
1 review
0 helpful votes
Follow Gary G.
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May 1, 2025

It has been very easy to use the website and the options for mail delivery are clear. Also the employees do an excellent job at the physical mail site.

Date of experience: April 21, 2025
Max Z. iPostal1 Rep
3 days ago

Hi Gary,

Thanks for your positive review.

Our partner mail centers work very hard to provide you with the best service possible, so this feedback is excellent to hear.

Sincerely,
IPostal1

Mexico
1 review
0 helpful votes
Follow Christian C.
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IPostal1 has to date met my specific needs, and put up with and executed my odd requirements just as I had requested. The response time was reasonable and the consolidating and shipping of my packages was carried out without a glitch. IPostal1's client portal is easy to use and provides an effective way self-manage packages and letters - at a reasonable price. Last but not least, the staff at my iPostal1 address has been helpful, courteous and efficient. I highly recommend iPostal1.

Date of experience: March 26, 2025
Max Z. iPostal1 Rep
4 weeks ago

Hi Christian,

Thanks for your positive review. We truly appreciate that you took the time to share your experience.

Our partner mail centers work very hard to provide you with the best service possible, so this feedback is excellent to hear.

Sincerely,
IPostal1

California
1 review
0 helpful votes
Follow La June D.
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April 17, 2025

When attempting to login to the website, the system buffered for an extremely long time. I tried 2 days in a row and the system buffered for more than 5 minutes. I finally was able to log in to complete my form 1583 with a notary.

Date of experience: April 7, 2025
Max Z. iPostal1 Rep
2 weeks ago

Hi La June,

Thanks for your review.

We are happy to hear that you were able to get your mailbox set up.

We're sorry for the issues you described.

If you would like to let us know specifics about your experience, please write to us at service@iPostal1. Com.

Sincerely,
IPostal1

California
2 reviews
0 helpful votes
Follow Eric H.
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He was really easy to get through the confirmation process and get everything set up and ready to go it has been an absolute dream as far as an email box so far and even their notary process was quick and easy I'm really very impressed.

Date of experience: April 1, 2025
Max Z. iPostal1 Rep
3 weeks ago

Hi Eric,

Thanks for your positive review.

We are glad that you are so happy with our digital mailbox service.

Sincerely,
IPostal1

Virginia
1 review
0 helpful votes
Follow Chris B.
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April 17, 2025

I am very happy overall, except I wish the turnaround time were a bit quicker. That is probably a nitpick because I have no idea the volume of packages my location handles. So take that with a grain of salt. Their prices are fair and they take care to re-package my order safely when necessary. This is a truly convenient service and I would recommend this companyfor your virtual mailbox/remailing needs.

Date of experience: April 7, 2025
Max Z. iPostal1 Rep
2 weeks ago

Hi Chris,

Thanks for your positive review.

We truly appreciate that you took the time to share your experience.

Sincerely,
IPostal1

Illinois
1 review
0 helpful votes
Follow Clare C.
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I had a great experience
April 12, 2025

I had a great experience. As a Telehealth psychotherapist I rely on my remote address to send and receive documents. My experience so far has been excellent. The staff is friendly and personable. I'm very pleased with my experience.

Date of experience: April 2, 2025
Max Z. iPostal1 Rep
3 weeks ago

Hi Claire,

Thanks for your positive review.

We had people like you in mind when we created our digital mailbox service. It is great to know that we were able to meet your needs.

Our partner mail centers work very hard to provide you with the best service possible, so this feedback is excellent to hear.

Sincerely,
IPostal1

Arizona
1 review
0 helpful votes
Follow Eric A.
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Very expensive!
March 25, 2025

Very expensive! Would greatly help to lower prices and streamline the signup process which is extremely tedious & frustrating, with needless glitches such as having to pay online notary x2 due to "technical errors"--very inefficient, and again, very costly service and fees...

Date of experience: March 15, 2025
Max Z. iPostal1 Rep
1 month ago

Hi Eric,

Thanks for your review.

Our goal is total transparency. Our strategy is to charge the lowest monthly mailbox fee possible and then charge customers only for the optional services they choose, like shipping, scanning mail content or mail pickup. We believe this is the fairest way to price, so people who don’t need optional services do not subsidize the people that do.

Please keep in mind that at most locations the monthly mailbox fee is only $9.99. You would pay twice as much for PO Box, which does not come with the convenience of digital mailbox service, so this really is a great value and a tremendous convenience.

The USPS requires the Form 1583 be completed, notarized, and filed with proper IDs in order for the mail center to accept mail on your behalf. Most of our customers find this process to be fast and easy.

As stated on our FAQs page, some mail centers are able to approve your 1583 form in-store, removing the need for a notary; however, if they do not, you are asked to use an online notary service to get your form notarized, for which you are charged a fee of $25. The use of the online notary helps to protect both you and your mail center from fraud.

We have thousands of happy customers using our service, and we want you to have a great experience as well.

Our Customer Service team works very hard to provide the best assistance possible, and will be reaching out to you to see how we can better your experience.

Sincerely,
IPostal1

GB
1 review
0 helpful votes
Follow Roxanne G.
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Wow fairly easy to set up
March 26, 2025

Wow fairly easy to set up. Thanks for making that notary service available online. That worked really well. At first I was concerned that would delay my set up but it went really smoothly and teh notary was very helpful. Thank you for making the user expereince as painless as possible. Much appreciated

Date of experience: March 16, 2025
Max Z. iPostal1 Rep
1 month ago

Hi Roxanne,

Thanks for your positive review.

We truly appreciate that you took the time to share your experience.

Sincerely,
IPostal1

California
1 review
0 helpful votes
Follow DARCY R.
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April 17, 2025

My mail arrives and I am promptly notified for pickup. Customer service and the distributors of my mail are both friendly and professional every time I come in contact with them. "2 thumbs up".

Date of experience: April 7, 2025
Max Z. iPostal1 Rep
2 weeks ago

Hi Darcy,

Thanks for your positive review.

Our partner mail centers work very hard to provide you with the best service possible, so this feedback is excellent to hear.

Sincerely,
IPostal1

Canada
1 review
0 helpful votes
Follow Sasha S.
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NO Customer Service
March 15, 2025

Ipostal stopped my ability to use the site to see my mail. Said I owend $199 which was for a more expensive plan. I didn't sign up for the more expensive plan. When I tried to Call, Email and use their CHAT bot, I got NO response. I spent several hours trying to figure out what was going on without any help from Ipostal. The office that I was using in my home town to track my mail, said they had no control over ipostal and how they charged customers or how to use their website. I don't recommend you use this company. You can't speak with anyone when things go wrong.

Date of experience: March 5, 2025
Max Z. iPostal1 Rep
2 months ago

Hi Sasha,

Thanks for your review.

We are sorry for the issues you described.

As long as your account is active and you have mail in your mailbox, you should be able to view that mail in your inbox.

You can always check your plan name in your Mailbox Settings and review your billing history in the Transactions tab.

Our Customer Service team works hard to provide the best assistance possible, and we are currently working to add more Customer Service representatives, to meet the needs of our growing volume of customers.

We want you to have a great experience using our service. Our Customer Service team will look into your specific case and reach back out to fully assist you.

Sincerely,
IPostal1

California
1 review
0 helpful votes
Follow Bennet M.
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Nothing to complain
April 10, 2025

Nothing to complain. The service was simple to setup, and worked as expected. The support I received from the staff was also very helpful. No concerns...

Date of experience: March 31, 2025
Max Z. iPostal1 Rep
3 weeks ago

Hi Bennet,

Thanks for your positive review.

We truly appreciate that you took the time to share your experience.

Our Customer Service representatives work very hard to provide you with the best assistance possible, so this feedback is excellent to hear.

Sincerely,
IPostal1

Texas
1 review
0 helpful votes
Follow Dana B.
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I've not had any issues with iPostal1
March 4, 2025

I've not had any issues with iPostal1. I sent out mailings a few weeks ago and when one of the mailers was sent back due to the property being vacant, I was immediately notified. Overall, a great experience so far.

Date of experience: February 22, 2025
Max Z. iPostal1 Rep
2 months ago

Hi Dana,

Thanks for your positive review.

We truly appreciate that you took the time to share your experience.

Sincerely,
IPostal1

Texas
1 review
0 helpful votes
Follow Laquanda W.
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I use iPostal1 for my business address and it's working well! The staff at my pick-up location were very friendly, courteous, and helpful with the whole process! Thank You!

Date of experience: March 17, 2025
Max Z. iPostal1 Rep
1 month ago

Hi Laquanda,

Thanks for your positive review.

Our partner mail centers work very hard to provide you with the best service possible, so this feedback is excellent to hear.

Sincerely,
IPostal1

California
1 review
0 helpful votes
Follow Jeremy D.
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Grateful that I was notified regarding that I had two subscriptions to a mailbox and found out that Tailor brand was overcharging for the service at $99.

Date of experience: April 4, 2025
Georgia
1 review
0 helpful votes
Follow Nilwin V.
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May 2, 2025

My experience with iPostal1 has been excellent so far. The setup process was smooth and straightforward. Customer support was responsive and helpful when I had questions, and the digital mailbox platform is user-friendly and efficient. I appreciate the convenience and reliability it offers for managing my business mail remotely. Highly recommended!

Date of experience: April 22, 2025
Max Z. iPostal1 Rep
2 days ago

Hi Nilwin,

Thanks for your great review.

Our goal is to provide the best digital mailbox experience possible, so managing your postal mail and packages is easy and care-free.

Sincerely,
IPostal1

California
1 review
0 helpful votes
Follow Robyn S.
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My experience has been okay so far
March 2, 2025

My experience has been okay so far. I wasn't thrilled to be overcharged for my virtual Notary service or that the opening of my box was needlessly held up waiting for a form from my husband, but other than that, no problems that I'm currently aware of.

Date of experience: February 20, 2025
Max Z. iPostal1 Rep
2 months ago

Hi Robyn,

Thank you for your review.

We are glad to hear that you are generally satisfied with our service.

Our Customer Service team works hard to provide you with the best assistance. We will look into what you have reported.

The USPS requires the Form 1583 be completed, notarized, and filed with proper IDs in order for the mail center to accept mail on your behalf. Our goal is to make this process fast and easy.

Some mail centers are able to approve your 1583 form in-store, removing the need for a notary; however, if they do not, you are asked to use an online notary service to get your form notarized, for which you are charged a fee of $25. The use of the online notary helps to protect both you and your mail center from fraud.

Our Specialized Forms Support team will look into your specific case and then reach back out to fully assist you.

Sincerely,
IPostal1

Nebraska
1 review
0 helpful votes
Follow Aaron S.
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Ipostal helped me get my mail sent in a timely fashion and could potentially be a lifesaver for businessmen and women who are married but traveling abroad in the States that may be away from their home state from family members and who may need a PMB (private mail box) to forward or get critical mail that was delivered to a home address

Date of experience: March 15, 2025
Max Z. iPostal1 Rep
1 month ago

Hi Aaron,

Thanks for your positive review.

We had people like you in mind when we created our digital mailbox service. It is great to know that we were able to meet your needs.

Sincerely,
IPostal1

California
1 review
0 helpful votes
Follow Marshall C.
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As a part of our corporate set up we needed an office address and phone and fax systems to become our basis of operations. We researched our options and chose to use the services of IPostal1.

Date of experience: March 17, 2025
Max Z. iPostal1 Rep
1 month ago

Hi Marshall,

Thanks for your positive review.

We had people like you in mind when we created our digital mailbox service.

Our Customer Service representatives work very hard to provide you with the best assistance possible, so this feedback is excellent to hear.

Sincerely,
IPostal1

Michigan
1 review
0 helpful votes
Follow Gabriel H.
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April 18, 2025

Fantastic! The staff is friendly, professional, and go far above the usual. Sabrina in particular is outstanding, but so is the entire staff. I've had other personal mail boxes, but none of them compare to iPostal1!

Date of experience: April 8, 2025
Max Z. iPostal1 Rep
2 weeks ago

Hi Gabriel,

Thanks for your positive review.

Our partner mail centers work very hard to provide you with the best service possible, so this feedback is excellent to hear.

Sincerely,
IPostal1