Overview
iPostal1 has a rating of 4.6 stars from 3,155 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with iPostal1 most frequently mention customer service, business address and friendly staff. iPostal1 ranks 4th among Software sites.
Instant Feedback
Pretty simple and easy to navigate through with simple directions
Good web layout good service.good mail pictures and alerts
It is meeting my needs while I am traveling for an extended period of time.
It has been great and have recommended to others for their business.
All is well, customer service was great. Received what I needed
Wee the beginning was bad as I tried the first time a couple months ago but the ipostal1 app would not let me ok to the agreement.now this time after my payment I still had the same problem.i actually had someone there send me the agreement and take in person to the Chula Vista office.
All the tools to complete the setup were included right in the tool. I've received mail and asked for a scan and it works very well!
This company sucks and at the end of this subscription I'll be going elsewhere. The concept is perfect for what I was looking for, however they have been unable to deliver. Started out with a problem receiving proper emails, they had me try a different email, still same thing, emails never delivered. They supposedly worked on the problem for a year before they admitted they had a "system" wide issue. Two years still no resolution. Now they decided to update their term and send out 20 page doc that everyone must agree to so can continue using the mailbox. Basically holding my mail hostage even though I'm paid through November this year. Also no refund. Who else besides me is ready to sue? Class Action in the making. Just so happens the new term specifically state you agree to no class Action law suits. Interesting to say the least.
Hi Mike,
Thanks for your review. We are sorry about the issues you described.
While we did have a temporary issue with email notifications, this has not been recurring situation for many customers. Our records show that our tech team looked into this, and many test emails were sent. We are sorry to hear that this went unresolved.
We did update our Terms of Service back in May. It is important that you read, and accept if you would like to continue using your digital mailbox, the new terms. Other functions of your mailbox are not available until the new terms are agreed upon. If you have any questions regarding the Terms of Service, our Customer Service team would be happy to assist you.
Sincerely,
IPostal1
Leslie is the best iPostal franchisee. She is fast, efficient, and knowledgeable. I am enjoying my experience and look forward to learning more about Arizona.
Experience with iPostal 1 has been good. Once I did get through to a person, they helped me right away and I was satisfied.
IPostal1 service was fantastic! Fast, reliable, and easy to use. Highly recommend.
Amazing experience with 1Postal! Packages arrived on time and in perfect condition. Great service.
IPostal1 exceeded my expectations. Quick shipping, affordable rates, and excellent customer support.
The sign up process is intense, but probably necessary for security. Couple with different last names was very complicated and had to call for help. Then only one of us actually got a confirmation. Had to call the actual facility and was told it was corrected.
We have only received 2 pieces of mail but seems to be working.
Hi Doris,
Thanks for your review. We are sorry for any difficulty you experienced with the set up process, but are glad to hear it has been resolved.
The USPS requires the Form 1583 be completed, notarized, and filed with proper IDs. This is required in order for the mail center to accept mail on your behalf.
Sincerely,
IPostal1
My experience has been average
My experience has been average
Hi Kelli,
Thanks for your review.
Our goal is to provide the best digital mailbox experience possible, so managing your postal mail and packages is easy and care-free.
Our Customer Service team will reach out to you to see how we can better your experience.
Sincerely,
IPostal1
They have great customer service. I was becoming very frustrated with the uploads for my ID and address identifier. The staff was very patient and supportive. They are wonderful
And easy to talk with, and very knowledgeable.
So far, so Good. Thank You. The enrollment staff was prompt, professional, and knowledgeable. Everyone i spoke with patiently reviewed the process and answered all my questions courteously. That made the choice to work with you and the process quite easy.
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Hi O. M.,
Thanks for your positive review.
We are glad that you are so happy with our digital mailbox service.
Sincerely,
IPostal1
We still haven't received anything to rate them.
When we receive documents we will be able to better describe the experience.
Hi Fernando,
Thanks for your review.
Now that your mailbox is approved, how you receive that mail depends on the actions you take. If you file a Temporary Change of Address at your local post office, then all your first-class mail from all senders will be forwarded to your iPostal1 address. Otherwise, only the senders you inform, whether business or personal, will know to send mail to your iPostal1 address.
Please contact Customer Service for further assistance. For fastest service, please use the live chat Monday-Friday 9am-8pm ET. We are also available by phone, email or ticket.
Sincerely,
IPostal1
My first time going to pick-up my mail was wonderful! The ladies working the counter were so sweet and attentive and were very kind to my daughters which was an extra bonus.
Have not been able to use for a long enough duration to give you complete feedback but the set-up was somewhat easy and difficult for certain verifications.
I did have an issue with a typo initially, but so far so good. The team is fairly quick to reach out.
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- Montebello, NY
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Business History
Next, Jeff opened a shipping store and was able to take advantage of shipping discounts obtained from all the major carriers. He came to better understand the shipping industry, and in 2007, he revised his business approach to focus on renting Digital Mailboxes and forwarding packages to remote international clients. In 2013, with that space attracting the attention of new and much larger players, the company pivoted and repurposed its Digital Mailbox platform.
Jeff launched iPostal1 in 2015 and built the company on what has been an extraordinarily successful business model.
Company Representative
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Hi Octavio,
Thanks for your review.
The Terms of Service Agreement must be checked off to proceed to your digital mailbox account. We apologize for any frustration this caused, as it must be completed through the web portal. We are glad to see that our Customer Service team was able to help you resolve this issue.
Sincerely,
IPostal1