Just want to mention a huge THANK YOU to International Checkout, for the remarkable service rendered. I am very impressed with the smooth and quick delivery of my pair of Dr Martens, which arrived in excellent condition. I must say, the whole procedure have exceeded my expectations and I will definitely seek your service again for future international shipping!
It was a perfect service and a very friendly costumer service, they were so helpfull! I received the ski jacket after 1 1/2 weeks I payed it - to switzerland! I realy can recommend to order from international checkout!
I ordered a turquoise toilet seat for my parents bathroom and it arrived very quickly. I would recommend them to anyone. Fast and efficient and you can track your parcel at all times.
They charge way too much for shipping to Canada on small items. $60 for a light jacket when their competitors charge a third of that. Even if you add the duty and exchange rate they are $25 more.
I have just had an extremely disappointing experience with this company. On 29th December 2014 I ordered a pair of shoes to wear on my wedding day, paying exorbitant shipping to have them delivered to Australia. I paid and received confirmation of my order, which I was to expect to receive within 8-20 days. I had still not received a tracking number weeks later so contacted International Checkout for a status update. On 16th January the status of the order was updated to 'shipped.' I patiently began my wait again and then suddenly on 23rd Jan I received a refund notice and a brief note to say that unfotunately my item wasn't in stock. Absolutely devastating and I have been left without time to organise an alternative for my wedding. Proceed with caution!
Thank you "International Check Out" team for the lovely Radius City Coat Rack! Excellent customer service and fast shipping! Will definitely recommend you to all!
International shipping were brilliant from the moment I placed my order (with Wolverine boots). Although I had a few questions regarding my order and its shipping, customer service and response was always very quick and always answered my questions and any worries I had about placing my order in the States and receiving it in the UK.
I wouldn't hesitate in using them again or recommending them to anyone else who needs to ship items back here to the UK.
I live in Australia and have ordered goods thru International Checkout with no problems what so ever my parcel arrived in speedy time and the shipping cost was really reasonable I have ordered goods thru Bongo International who charged me double and triple the price of International and had to make a an investigation thru Paypal who got my money back I highly recommend International Checkout and will gladly use them again.
Order placed with Milly.com on 15th May and paid via international checkout. I paid for two items which were both in stock on the Milly website and for express shipping. I received an email yesterday (1st June) to say that one item not in stock and remaining item to be delivered today. As the two items in stock were an outfit I no longer wanted part of the order so attempted to make contact with International Checkout. They chat service was not available, the UK customer service line was closed (during office hours) and I have received no response to email sent either. In desperation I have contacted Milly direct who don't seem too bothered and just referred me back to International Checkout. I have not paid customs charges and have instructed DHL to return the parcel. I will not be happy if any charge is levied to my account and am unsure why reputable companies would want to use International Checkout as a trading partner? I will never again order anything from anyone who use this company. Total shambles and no communication. Order value was a lot of money too for a designer outfit. Shame on you Milly for using International Checkout.
I've just ordered a lot of merchandise from a few different sites, and the order arrived safely and on time all the way from Oklahoma and Connecticut to Bucharest, Romania! Good job! Thanks, guys!
I waited discount for more than a month to buy a jean from R13. Finally the style I loved so much was on sale so I place the order immediately. They do not ship hk so they transferred me to buy through international checkout.
The order went through and everything was great. Few days later I received the tracking information from international checkout. So I tracked it online. It showed error. I thought I was too early so I waited for 3 days to track again. Still nothing. They used SF express as forwarder so I called the next day. No record I was told. So I live chat to international checkout they reassure me the tracking is correct, it needs more time to update their system. So I waited another 3 more days. Still nothing. I live chat them again and got exactly the same answer.
I was really worry as this was my first order. So I reached out to R13. They replied immediately and promised to find out the problem. The day after I got an email from international checkout with no explanation that somehow they could not find my package they refund it to me.
Yup I got my money back. However I lost my jean and wasted a lot of time.
I will stay away from international checkout. They provided no value or services at all.
NO CUSTOMER SERVICE YOU RE ON YOUR OWN
BIG JOKE
I needed a crrtificate of biodegradability to get my
Package from greek customs (sender always gives this)
Its nothing for them just an email with certificate...
Simply nothing... 20 emails no response. At all
Not to mention extra delivery cost
Avoid these rookies
Excellent Customer Service - Very helpful, Kind, Authentic and Professional. I would not hesitate to use and would recommend international Checkout to Anyone. Very impressed. Thank you.
They don't deliver. You get 1000 excuses but you dont deliver your order. Please never order by theme. You wont get anything
Does not send shipping notices. When product never arrives, does not refund. They are scamming people. Waste of a lot of time and money. Would never shop from them again.
This company is awful. 6 days to verify billing information and then almost tripled my shipping charges after further review. I cancelled the order
I hoped I saw these Reviews Before, I will never ever buy from these fraud sites any more. They send me just one item of Three, the others out of stock, but they dont inform me when i'm buying, and they send an invoice for all the 3 items with the backage, and in my country, I have to pay customs depending on the invoice, I bought for 44USD and payed costums 50 USD because there's mistake and they dont want to help
This is the first time for me that i used international checkout, and its great!
Thanks for take care for my order.
My order was in perfect condition and deliverd on time here in the Netherlands.
I placed an order from Motherhood.com through International checkout because Motherhood.com doesn't let me use my International credit card. So I thought I need to go through this international side. With trusting Motherhood.com I placed the order through them and have the item shipped to and USA address, because they convert the price to my country's currency I didn't realize the cost of the shipping was $60 USD at the time I place the order (which was a weekend) until I received my email and did the calculation and found out the shipping was crazy. I tried to contact the company which I couldn't reach anyone. By the time they replied they first said they will try to cancel the order... then wrote you an email later said sorry the order has been shipped so no way they can change it. I complained once through email with no reply so I called the company, the customer service guy only tell you... you agreed on the sale we can't do anything about it... and the order as been placed and shipped. So pretty much they are just telling you to suck it up and they will not do anything for you.
I tried to call Motherhood and see if I can find the order, they said they don't have any record of it...
I have shopped online for all this year, this has to be the worst experience ever.
So, hope people are smart enough to Google International Checkout before they place the order. But I think mostly people start Googling when they got ripped off by them.
Overview
International Checkout has a rating of 3.1 stars from 105 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with International Checkout most frequently mention customer service and perfect condition. International Checkout ranks 86th among Mail Forwarding sites.
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- Van Nuys, CA, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Izzet,
I'm very sorry that your experience with International Checkout was disappointing. We went thru extra verification steps because your shipping address and country did not match the credit card billing address and country associated with your credit card. We issued a small deposit to your account for verification to make sure it was an authorized purchase. Unfortunately, this can take several days after issuing the deposit for it to post to your account. Thank you for verifying. As your order contained mattresses shipping to an overseas destination, International Checkout had to assess it for additional shipping costs. We do not have access to the items' weight or dimensions at the time of checkout as we do not receive that information from the store you ordered from.
I can understand why the additional time and cost would be frustrating and we apologize for the inconvenience. We are working on a solution to gain access to item size and weight from the store so we can improve that in the future.
Thank You,
Kathy B.