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International Checkout
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International Checkout

Nigeria
1 review
0 helpful votes
Follow Chynedu C.
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You get sucked by seeing them pop up as an alternative means of payment only to realize when you've lost your money that they just want to middle men for a transaction you can easily sort out yourself. So where the shop you're buying from offers free shipping they will charge you for it and take it as theirs, this is on top of other fees they charge normally for their services. And they have a very poor customer service as they do not respond to enquiries, they deserve to be investigated or sued

Date of experience: July 31, 2019
Colombia
1 review
1 helpful vote
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The worst service ever
September 23, 2019

You should use another company for international purchases, keep away from this brand, a lot of delays, 7 days later of my order they placed the order, then I lost several products that seemed to be out of stock because the bad work from international checkout. The customer supports is an eternal fight, they don't want to help anybody.

Date of experience: September 23, 2019
Australia
1 review
1 helpful vote
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Biggest scammers. Being charged 3 times the amount of what the product is actually worth for delivery from America to Australia.
I've purchased products from all over the world and never experienced this. Crooks!

Date of experience: February 1, 2020
Greece
1 review
4 helpful votes
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A real fraud
September 14, 2017

Really terrible experience with them.
There was a single invoice for two items. What they did was unpacking the original box and ship it with fedex in two different boxes. The result was double charging from Fedex during custom clearance. However, there was no real reason for shipping in two boxes. Their excuse was "Orders are repackaged to guarantee the safest, most efficient international delivery possible. What would happen if they have shipped both items in a single box? The shipment would be in danger? The only reason I think they are doing this is because they want to charge everything twice in cooperation with FedEx. From their stupidity and their inability, I was charged additionally more than 100 euro during custom clearance.

Never, never use them.

Date of experience: September 14, 2017
Singapore
1 review
0 helpful votes
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I ordered two IP phones through them from IP Phone warehouse. My credit card was charged immediately but after ten days there is still no news. I tried calling repeatedly but there is no answer. Messages left on the website or sent to support email were not returned. I contacted Scott at IP Phone Warehouse who answered the first couple of emails and said that International Checkout (IC) was a different company. When I asked him to identify my order he said that they have many from IC, which goes to show that they have selected IC as their international agent. I provided full details about my order but then Scott went silent. I am now forced to go through the process of cancelling the transaction, not getting a product and going elsewhere. It is incredible that such businesses are allowed to operate in Wisconsin and California. I would strongly recommend to go elsewhere and not transact with either company.

Date of experience: February 12, 2020
Philippines
1 review
6 helpful votes
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HORRIBLE + A $#*! SHOW
November 13, 2017

If I could sue these $#*!twats, I would. I ordered from POS Micro about a month back. They finally received the package. At this point all that they would have to do is send me my package. But I guess that in itself is too big of a feat for them to do. So now, we are going on two months. K still haven't received my order from them. They still haven't shipped it out. It has taken a dozen international calls to them to get their $#*! together, a guy on their end has to physically walk over to their warehouse "to check what happened". Because the customer support emails are being handled by lazy twats called Eve and Nea. Who likes to keep responding "we will update you once, we have more information".

If you have a choice, do NOT ever use their services. The whole lot of them are absolute morons and condescending $#*!es.

$#*!ing huge $#*! mistake dealing with this company.

Date of experience: November 13, 2017
Australia
1 review
1 helpful vote
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Usually never put a bad rating for a company but I had such a terrible experience with and they were so unprofessional and did not care about anything that 1 star already too nice. Bought avoid them at all cost and will also never buy on crailstore again.

Date of experience: August 27, 2017
Canada
2 reviews
25 helpful votes
Follow J T.
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I made an order for my son's Christmas gift of something he asked for. These douchebags took my money and then a day later cancelled the order, stating they could not fulfill the order. I'm pretty sure that if they advertise something, they should have it or drop the listing.

Their reply was: "You have been issued a full refund for this order. Unfortunately, there
Is not an infinite number of items. We apologize for any inconvenience
This may have caused you."

I guess its all good now, since they apologized for being a sh! Tty company.

Stay away from these crooks.

Date of experience: December 19, 2018
California
1 review
0 helpful votes
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I made mistake to have my order shipped to France but not realise that I will leave for my holiday before it arrives. I contacted International Checkout and they were able to get the items to me faster. It saved me and I will shop with them again.

Date of experience: April 29, 2019
Kathy B. International Checkout Rep
over a year old

Thank you for using International Checkout. We are happy we were able to help!

New Zealand
1 review
1 helpful vote
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I purchased what turned out to be an oversized item unaware. They have small print in T &Cs - it's not clearly shown at checkout - that the shipping amount may change but the checkout calculated the shipping, and i paid with this with my credit card. The shipping amount ended up being 5x that and in negotiating a lower amount - it turned out that ordering through international checkout doesn't place a hold on an order so 8 days later - it turned out the items i ordered were gone after all that!

It took 8 days because of their slow customer service. I called, tried chat (got through 2x out of 9 tries) and called and left a message 1x with no response. Emails were frequently misunderstood or not answered and chat was more helpful in moving the discussion forward. I would not use this company again if a checkout diverted to it.

Date of experience: December 17, 2018
Colombia
1 review
2 helpful votes
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Immediately charged my credit card and went through so that my card was charged, they are claiming couldn't verify my billing address and couldn't charge my card, have to fight to get a refund, avoid this company.

Date of experience: December 18, 2018
Canada
1 review
0 helpful votes
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Money Grab! Buyer Beware!
February 10, 2018

Huge rip off of a company. Charge over $100USD for a $149 item. Claim its oversize. I claim its nothing more than a money grab. If the Zgallerie used a normal shipping company cost would be less than 1/3.
Buyer Beware. If I could rate them 0 stars I would!

Date of experience: February 10, 2018
GB
1 review
2 helpful votes
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What a great find!
September 24, 2013

What a great find! Excellent service. They kept me updated at all times. The item arrived well-packaged and in perfect condition.
They are extremely reliable, efficient and made me feel confident. I will not hesitate to use them again.
Lynne - UK.

Date of experience: September 24, 2013
Australia
1 review
0 helpful votes
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Well International Checkout is how a business should be run. They were so helpful and always came back with a response. On time delivery as well. Thank you very much.

Date of experience: March 6, 2018
New Zealand
1 review
2 helpful votes
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Ordered some doc marten shoes which ive done many times before. This order took a little longer than usual - usually 5 days to my door in NZ. But during the US gov shutdown. So i emailed, they got back to me so quickly to say my order was out of stock and id get a full refund. Well because i used a visa debit card the money was taken out at the same time as the email (time differences) but i called the bank and then emailed again and they advised the refund had been processed the next day. Fantastic customer service.
Now just waiting on my next order that has been confirmed to arrive.

Date of experience: October 17, 2013
Arizona
1 review
2 helpful votes
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Excellent service!
November 26, 2013

Excellent service! My package arrived in Australia in 4 days! Great customer service, will definitely use again & again. The staff was extremely helpful and professional. Highly recommend this company for all of your shipping needs.

Date of experience: November 26, 2013
Canada
1 review
2 helpful votes
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Horrible
May 5, 2015

Prepaid duties before it shipped but was left a notice saying I still had to pay duties and the post office is an hour away from me it should have been left at my door with no fees never dealing with them again Borderfree is better

Date of experience: May 5, 2015
GB
1 review
2 helpful votes
Follow R S.
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We are very impress with the level of service that we have been receiving from International Checkout, we were kept informed every step of the way. Our item weighed over 100 lbs and they managed to shipped it to us in the United Kingdom in just 48 hours and arrived in excellent condition, absolutely amazing! Highly recommended without a doubt.

Date of experience: September 5, 2013
Switzerland
1 review
2 helpful votes
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Excellent service, I had ordered my wedding dress so drove the team crazy with questions regarding the delivery they always answered very fast and were eager to assist in anyway with personalized answers and not just copy paste of policies and terms and conditions like you find nowadays. Loved working with them, hope I will be able to do so in the future. Congratulations

Date of experience: July 15, 2014
Netherlands
1 review
0 helpful votes
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SCAM!
February 21, 2018

These are scammers! They do not respond after payment. Mails are not answered. Very poor quality goods that are sold as so-called luxury products. I have been badly injured for $ 700.

Date of experience: February 21, 2018

Overview

International Checkout has a rating of 3.1 stars from 105 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with International Checkout most frequently mention customer service and perfect condition. International Checkout ranks 86th among Mail Forwarding sites.

service
10
value
10
shipping
10
returns
5