Intercargo UK

-Didn't show up on the set collection day
-Didn't update the records so the progress of shipment could be followed. When it turned up it was a complete surprise.
-Lost one of seven bags without as much as an apology. (Sure, should have taken insurance, but I really don't think these pirates whould have paid on it anyway.)
-Rude on the phone, never calls back, rarely picks up. Their emails are permanently set to "out of office" even though they're there.
-Now, 6 months later, they've started chasing me for an additional collection payment that was not included in the initial price.

You have been warned, put an extra £200 and send with DHL.

L booked with them to delivery my cargo to Africa. L was frustrated throughout the processing of my cargo. L nearly cancelled my booking because they where not professionals, had poor customer services and were never consistent with their deals, services. They also threaten to charge customers £25, when they decide to cancel their booking with them. Also my cargo was not delivered at the designated address in overseas but left it with Airport clearance customs for collection and l was made to pay extra fee of £33.34 for my cargo clearance. Please l would advice everyone there to be careful with this company. Please do not trust them because they are doggy with their terms and condition, will not keep their word and at the end miss up your day. L would highly recommend to you www.Parcelhero.co.uk, the best shipping company in the UK. You can check the customer review on this same website.

I cursed the day I called this company and agreed to use them to send my shipment to Ghana from the UK. After payment of£301 and coming for the shipment they started playing games with me. From the 13th of December till today I don't know where my shipment is. All the paperwork given me were fake and they refused to pick up my calls. They are dangerous and fraudsters. Pls avoid them and save yourself. They lie about everything.

SCAM! SCAM! STAY AWAY THIS COMPANY

Report to http://www.actionfraud.police.uk/ if you are a victim!
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We have received your booking that you have made with Intercargo LTD, Unfortunately we are unable to proceed with this as you have booked it on as 'General Cargo'.

General Cargo is used for business/commercial use only.

If you would like us to go ahead with this booking, please ensure that an additional charge for personal effects of 37.00GBP is paid in full.

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There is no where in the website indicating that General Cargo is only for business use. When I contacted them, they said it's customer's responsibility to educate themselves with things written on their website.

And they charge me 25GBP out of 29GBP full price for cancellation.

They just earn money by luring people with online orders and misleading terms, lacking of explanations, then charging a ridiculously high cancellation fees.

STAY AWAY From this company! They take your money and offer or have no customer service and do not reply to emails or answer phone calls!
There is a never ending loop when you call and you leave a voice message that clearly goes nowhere!
The shipping labels are sent with the incorrect shipping details! Had to cancel my credit card and cancel my passport as they ask for ID Shipping. They will continue to charge your card without authorisation! STAY THE HELL AWAY FROM THIS CONPANY- I've no idea how they are allowed can trade. If you see a good review this means they company had written the review themselves!
BE WARNED! Total incompetents! A bunch of $#*!ing $#*!s

I found Intercargo by doing a google search for cheap air cargo companies and was amazed at there amazingly low rates; in fact they were almost 80% cheaper then some of other companies I checked with.
I placed my order through the intercargo.co.uk website and printed my labels and booking airway bill - this was quite easy and straight forward.
Although I did have to download the packaging list -which was a bit of pain but other then that everything went really well and the agent in Dubai who are located at the Dubai Cargo Village are extremely helpful, my shipment arrived in 5 days – I would definitely recommend Intercargo.

We have been using Intercargo for over 4 years now; I happened to come across these reviews looking for their depot address at Heathrow and felt I should comment.

We are a business and have used a few freight forwarders in the past - Since our first shipment with Intercargo; my team and I have found them to be very helpful at all stages of the booking from the initial rate request through to bookings, operations and accounts.

Having read the reviews, it would appear that labels have not been applied or have come off or instructions have not been followed, so delays have led to unhappy customer reviews.

Just in case this sounds like I work for the company, I am happy to forward a written reference through Intercargo should you wish for written confirmation.

AWFUL! We import items regularly from China to the UK and tried intercargo as they seemed very competitive with their pricing. There were problems picking up the original goods (the were picked up 10 days late) and the goods were eventually delivered 4 weeks late. They assured us that this was a one of problem and apologised. In hindsight we shouldn't have but we gave them a second chance as you would have expected them to go above and beyond after the problems of the first order. This time it was even worse, again the pick up was late, the customer service was terrible, and they added on additional charges of £400 which they essentially held our goods hostage until we were forced to pay (a point we are taking to trading standards). This company is the worst, most crooked excuse for a freight forwarding business I have ever had the mis-pleasure to deal with. I wish I had looked into them more before using them as there are so many negative reviews on various sites about their crooked scam of a business. AVOID AT ALL COSTS...

I requested and paid for a door to door service and I have been unfairly charged for a service that I haven't received.
Firstly, and after selecting correctly the type of items I wanted to send, the weight and from/to destination, I was added 13 pounds for it to be collected on 31st of December which is a working day in the UK. I paid for that charge despite having originally obtained a quote for a collection on the 31st of December.
After several emails (precisely 21 emails) back and forth with Raqim Akhtar - Intercargo at <*******@intercargo.com> I expressly indicated to modify the delivery address and I was never confirmed that this was a door to airport shipment, moreover I was never notified that the parcel had arrived and now I have called the cargo department in Abu Dhabi and they are telling me that I need to pay 400dhr (over 80 pounds) to collect my belongings.
This overall service, if this can ever get qualified as "service" has been not just poor, but also fraudulent and I am taking all the formal actions from my said to avoid this company scums anyone else.

DO NOT USE THIS COMPANY! SCAM!

Have been waiting for my package for about 2 months for an initial quote of 7-10 business day. The phone number provided for office in NYC does not function so no way to contact them other than the UK office. Very unprofessional company, no customer care and satisfaction. Do not be fooled by the so called attractive prices, it is not worth it. To this day I still have no idea where my package is, and when I call and ask for an explanation, they tell me " we are not sure about what seems to be the problem..." or "I will call you back tomorrow" Yeah right, never got one call or email from the company.

To sum up, DO NOT USE THIS COMPANY