- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
SCAM! SCAM! STAY AWAY THIS COMPANY
Report to http://www.actionfraud.police.uk/ if you are a victim!
------------------------------------
We have received your booking that you have made with Intercargo LTD, Unfortunately we are unable to proceed with this as you have booked it on as 'General Cargo'.
General Cargo is used for business/commercial use only.
If you would like us to go ahead with this booking, please ensure that an additional charge for personal effects of 37.00GBP is paid in full.
-------------
There is no where in the website indicating that General Cargo is only for business use. When I contacted them, they said it's customer's responsibility to educate themselves with things written on their website.
And they charge me 25GBP out of 29GBP full price for cancellation.
They just earn money by luring people with online orders and misleading terms, lacking of explanations, then charging a ridiculously high cancellation fees.
Mari hasn’t received any thanks yous.
Mari doesn’t have any fans yet.
Mari isn’t following anybody yet.
Empty.
I cursed the day I called this company and agreed to use them to send my shipment to Ghana from...
I requested and paid for a door to door service and I have been unfairly charged for a service...
Dear Mari H,
Firstly we would like to apologise for any inconvenience caused.
Please allow us to highlight the issue behind this and the reason the cancellation is applied.
We provide services to both private consumers and also business consumers. The rates are different for both sectors due to the complexities involved in paperwork which is more meticulous for Personal Effects than for General cargo hence the higher cost of personal effects. Therefore these are priced differently. When customers book general cargo instead of personal effects and opt for the cheaper service of general cargo, we are unable to fulfill this. Therefore our reservations staff are instructed to check each booking to ensure that customers are booking the correct service and as a result paying the correct amounts. Therefore the booking is placed on hold and collection postponed until the customer is given the option to either upgrade or cancel.
We would like to resolve this matter amicably therefore we would appreciated if you can get in touch with us at ops@intercargo.co.uk so that we can resolve the issue at hand as we can assure you, we are not a scam and we would like to put things right. Your feedback on how to do this would be greatly appreciated.
Kindest Regards,
Operations