I requested and paid for a door to door service and I have been unfairly charged for a service that I haven't received.
Firstly, and after selecting correctly the type of items I wanted to send, the weight and from/to destination, I was added 13 pounds for it to be collected on 31st of December which is a working day in the UK. I paid for that charge despite having originally obtained a quote for a collection on the 31st of December.
After several emails (precisely 21 emails) back and forth with Raqim Akhtar - Intercargo at <*******@intercargo.com> I expressly indicated to modify the delivery address and I was never confirmed that this was a door to airport shipment, moreover I was never notified that the parcel had arrived and now I have called the cargo department in Abu Dhabi and they are telling me that I need to pay 400dhr (over 80 pounds) to collect my belongings.
This overall service, if this can ever get qualified as "service" has been not just poor, but also fraudulent and I am taking all the formal actions from my said to avoid this company scums anyone else.