InteliusReviews 108

intelius.com review: Deceiving advertising, It Sucks you in claiming free.
I spend all that time as they ask additional questions, searches federal, state and local
And having you sign several times as to the confidentiality and limited use of the results.
Then WOW! The charge at the end of 5-10 minutes of my time.

I have used the services of Intelius to dig up some data for the sake of promotion of my business and to my surprise, the entire experience went very well. I don't know why people have given negative ratings and reviews to Intelius on petty issues that also happen with other service providers and come under the category of technical issues for which you can't blame a service provider. Of course, I came across some issues as well during the process of getting desired details however, those issues were not worth noticing and the technicians and support staff from Intelius were courteous enough to help me out and resolve my issues. I am definitely going to get the services of Intelius if such requirements for my business rise again because as a business person I know how difficult it is to find a reliable vendor that is capable of providing quality services with a minimum of issues.

After reading glowing reviews (?) I decided to try the service (to find out more) which was discounted from the normal $49 to $39 only to find out that once you give credit card info, you have signed up for a monthly account which costs an additional $7.95 to cancel. Not happy, especially since the report had nothing more than what I had found already thru the free sites. I found out nothing more after paying for the service. Yes, I'm a sucker, less the $50.

My personal experience with Intelius is completely at variance with all these poor ratings. Intelius is an information search company, and they're the best, period. Perhaps equally important, they have integrity. There was a small automated-payment misunderstanding, and they returned my money with no hassle. I think this kind of honesty is esp. Important in an area like this. Nobody can work miracles, but if the information is there, these people will have it. Five stars, definitely!

Somehow my 85-year-old mother with dementia got signed up for this service. I am her legal power of attorney. I called to cancel this service. I could not understand the customer service rep. Maybe in India?! I really don't know. All I know is that he was rude, unsympathetic to my situation and wanted a written letter with a copy of the P. O. A. REALLY! Can you make my already complicated life any worse?! Don't use this company, they don't care!

Zero starts would be more accurate. I accidentally hit the background check button and was charged over 30.00 dollars for a bull$#*! report. There was nothing in addition to the people search. NOTHING. Blank. Yet they would not refund me. THIS "SERVICE" IS UTTER BULL$#*!. THEY ARE SELLING YOU OLD INFORMATION... THEY DO NOT UPDATE THEIR REPORTS. Avoid them at all costs.

I purchased a background report and saw the fine print that in buying it you would be automatically enrolled in their monthly subscription. (Which is possibly the stupidest subscription. Who would need tons of background reports per month? If you're a legitimate company you sure as hell wouldn't be using this inaccurate crap.) I figured, "No matter, I will purchase my report and promptly unsubscribe." So I did just that. I received an email confirming that "no further charges" would be issued. I wish I could post the email to show you how clear this was! NO CHARGES would be made past the specified date, 11/2/2015.

Then same as reported before (wish I saw these before buying!) a nice little amount was taken out of my account on 11/9/2016. Fabulous. So, I gave the lovely company a call.

Not only was the report inaccurate (I know because I ran it on myself) and not only were they dipping into my account when they specifically said they would stop further charges, but the customer service was horrible! She was downright rude!

I went into the call thinking they were still a legitimate company so I explained the scenario thinking that they would apologize and refund me that amount. She asked for my info, and when I took longer than three second to find the card I used she blurted out "If you can't find it, you can just call us back when you do". Um, lady, it's in my hand. I walked eight feet to retrieve it, calm down. Of course you will have rude service when you get rude customers calling you and why would only rude customers call a company? Because the company is wronging it's customers. So she created a rude customer out of me. After she explained that there is a charge if you cancel too early (and if you cancel too late you pay the next months subscription fee remember) I realized it was quite a nice little scam they have going. I will cancel my card if they continue to charge it.

In short. Stay away! DO NOT purchase anything from them and I hope to see the company disappear soon.

This is NOT a reputable business--they provide a substandard product/service and then make unauthorized charges on your bank card hoping that you won't notice.

I had to pay separately for every separate piece of information (phone numbers + addresses), and the information provided was OVER FIVE YEARS OLD! I cancelled my membership the same day I signed up, and received an e-mail stating that I would receive "no further charges." However, one week later, a fee for $7.95 popped up on my bank statement and I had to call and fight with them to get it removed.

They're betting that most people either won't notice the extra charge, or won't bother to fight it. Extremely unethical.

I would give a three star because the results told only first name but not the last name. So. This helps a little. The results did not provide the address. The also provide the location of the phone number. This is how Intelius works for me for finding a phone number. First, type the whole phone number including the areacode. Secondly, pay for fee either with a credit card or debit card. Thirdly, wait until you receive an email from them. They will email you whether not they find it. Fifth, view the results. Good luck. It depends what phone number you are searching. Some numbers are more private than others. Last but not least, do not use Spokeo and peoplesmart=scam.

I think they actually got in trouble for continuing to charge people's credit cards months after their first purchase, but you can google that if you want to see if that's correct.
With regard to their opt out policy, they continually find new iterations of your info to repost, and depending on where on their site it is, it can take months of continuous hassle with them to take it down. There need to be better laws regulating companies like this!