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Intelius

How would you rate Intelius?
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Pakistan
1 review
2 helpful votes
Follow Winnie L.
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I have used the services of Intelius to dig up some data for the sake of promotion of my business and to my surprise, the entire experience went very well. I don't know why people have given negative ratings and reviews to Intelius on petty issues that also happen with other service providers and come under the category of technical issues for which you can't blame a service provider. Of course, I came across some issues as well during the process of getting desired details however, those issues were not worth noticing and the technicians and support staff from Intelius were courteous enough to help me out and resolve my issues. I am definitely going to get the services of Intelius if such requirements for my business rise again because as a business person I know how difficult it is to find a reliable vendor that is capable of providing quality services with a minimum of issues.

Date of experience: November 23, 2020
Nicholas K. Intelius Rep
over a year old

Hello Winnie,
Thank you for taking the time to leave us with your feedback. We are delighted to see that you enjoyed your experience with our services, as well as with our dedicated Customer Care Team! We look forward to assisting you again in the future :)

Thank you,
Intelius Support

Illinois
1 review
0 helpful votes
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Getting set up
November 12, 2022

I wrote this already. The 2 ladies at Intelius did a great job getting me hooked-up, but signing up should be way easier on your website. It only took a dumb phone, laptop and baby tablet to get the job done and a good - plus hour at that. Since I can't do the following pictures, my e-mail is *******@yahoo.com - just so you know it is me writing this.

Date of experience: November 11, 2022
Nicholas K. Intelius Rep
over a year old

Hello Cheryl,
Thank you for taking the time to leave us with your feedback. We are delighted to know that you enjoyed your experience with us, as well as with 2 of the women on our dedicated Customer Care Team, and we look forward to continuing to assist you in the future!

Thank you,
Intelius Support

Washington
1 review
0 helpful votes
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Dear Intelius,

I had occasion today to chat with Adam on your help line. He was good at his job. I am old. Computers are not my strong suit. Adam walked me through the process of getting into your system and getting the information I needed.

Thank you for having a responsive person like Adam on your team and thank you for having your response people here in the United States.

Warm regards,
Richard Hild
Port Townsend, WA

Date of experience: May 13, 2022
Nicholas K. Intelius Rep
over a year old

Hello Richard,
Thank your for taking the time to leave us with your feedback. We are delighted to see that you enjoyed your experience with us, and will be sure to pass along your kind words to Adam! We look forward to assisting you again in the future:)

Thank you,
Intelius Support

Florida
1 review
1 helpful vote
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A Joke
October 9, 2021

I looked up my own unpublished telephone number.
The site posts all sorts of seemingly important "we're looking a this and that" pages, with statements indicating what it will show needs to remain for private, for my use only bullcrap.
But in the end all it told me was the county the area code is registered to...
No Kidding, you don't need to pay any money and sit for 5 minutes waiting while this dumb site to make useless webpages, with no pertinent information.

Date of experience: October 9, 2021
Nicholas K. Intelius Rep
over a year old

Hello Dave,
We are constantly working on and updating our records and we appreciate you taking the time to give us constructive feedback. We apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers.

Thank you

Illinois
2 reviews
2 helpful votes
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I would give a three star because the results told only first name but not the last name. So. This helps a little. The results did not provide the address. The also provide the location of the phone number. This is how Intelius works for me for finding a phone number. First, type the whole phone number including the areacode. Secondly, pay for fee either with a credit card or debit card. Thirdly, wait until you receive an email from them. They will email you whether not they find it. Fifth, view the results. Good luck. It depends what phone number you are searching. Some numbers are more private than others. Last but not least, do not use Spokeo and peoplesmart=scam.

Date of experience: September 9, 2014
North Carolina
2 reviews
0 helpful votes
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I like the fact that I can look up numbers of someone that keeps calling even when told to stop calling me. The amount that they tell you it will cost to look up a phone number. Once you setup an account you have to pay the. 95 cents to look at the number. Then you have to pay $3.99 for that information. It's kind of a bait and switch. Why not just say the total amount that it will cost. $4.94. It's a big push to sell you monthly plans. I only needed 1 phone number to be looked up. I like the ease, that I can search a phone number and find out who is calling me from my recliner at home!

Date of experience: May 9, 2022
Nicholas K. Intelius Rep
over a year old

Hello Joanne,
We appreciate you taking the time to offer us feedback. While we wish we could provide all of the information to our customers for free, we do pay to access our data sources and it costs money to maintain our website. However, we love that you enjoyed the ease in which you could lookup numbers from your recliner!

Thank you

Texas
2 reviews
3 helpful votes
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Everything they do - you can see in the source code. It's all a marketing game to make it appear like they are "searching the internet" and "downloading all the data" when that's just a sales presentation to get you to purchase - they have the info already in their database. They need to create the illusion and the shenanigans to get you to buy into it.

Date of experience: October 4, 2021
Nicholas K. Intelius Rep
over a year old

Hello John,
Thank you for taking the time to leave us with your feedback. We are constantly looking for new ways and ideas to benefit the experience of our customers, and appreciate your suggestions.

Thank you

South Carolina
1 review
0 helpful votes
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Probate search
May 6, 2022

I am an attorney that has used Intelius to locate relatives for probate/real estate purposes. I can't say that I have been able to find everyone I needed to find but Intelius was always the first place I went to get a good start.

Date of experience: May 6, 2022
Nicholas K. Intelius Rep
over a year old

Hello Larry,
Thank you for taking the time to leave us with your feedback. We are delighted to see that, overall, you have enjoyed your experiences with us and have been able to locate those you need to! We look forward to continuing to assist you in the future:)

Thank you,
Intelius Support

Missouri
1 review
0 helpful votes
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Highly Recommend
August 24, 2022

Excellent customer services. I was able to have my request granted also was given information to help me further my research into my family tree.
Thank you!

Date of experience: August 23, 2022
Nicholas K. Intelius Rep
over a year old

Hello Amy,
Thank you for taking the time to leave us with your feedback. We are delighted to see that you enjoyed your experience with us, and with our dedicated Customer Care Team. We look forward to continuing to assist you in the future.

Thank you,
Intelius Support

New York
1 review
0 helpful votes
Follow Elizabeth W.
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I'm trying to use the online peopleconnect process to remove my data, but something about it is broken and it doesn't work. Strike one against them. Okay, so then I email them, and they take three days to respond. Strike two. And when they finally respond, they give me the runaround and waste my time acting like they can't find the totally obvious records with my data. I'm the only one in the entire world with my name and I send them a link that points them straight to my data. Strike three.

Stay away from this shady, privacy-invading, incompetent company. Don't ever buy a report from them. And if you need to remove your data, don't give up, and don't let them get away with this.

Date of experience: September 22, 2023
Nicholas K. Intelius Rep
over a year old

Although we are happy you gave us this feedback, we are sorry to see that this happened. If this issue has not been resolved, please call our dedicated Customer Care Team at 1 (888) 445-2727 (our team is available from Monday - Friday 7:00am to 4:00pm PST, excluding some Holidays), or email us at support@mailer.intelius.com, and we will try to make this right.

Thank you

Oregon
2 reviews
4 helpful votes
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Horrible company
August 20, 2023

They hook you with a cheap offer and then refuse to cancel your subscription. You're better off lighting your money on fire. Avoid them like the scammers they are.

Date of experience: August 20, 2023
Nicholas K. Intelius Rep
over a year old

Thank you for taking the time to leave us with your feedback. If you feel that you have been charged in error, please call us at 1 (888) 445-2727, or email us at support@mailer.intelius.com, so we can make this right.

Thank you

Alabama
1 review
9 helpful votes
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I thought I was paying a one-time charge of $19.95 to get background info on a person. Instead I subscribed to an identity protection package that I did not want or need! This site is very deceiving, but the worst thing is, they will NOT refund any of the money for your monthly "subscription" to something you don't even know about. Don't ever give your credit card number to Intelius!

Date of experience: August 13, 2010
Colorado
2 reviews
7 helpful votes
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Worst Company EVER!
June 30, 2017

Somehow my 85-year-old mother with dementia got signed up for this service. I am her legal power of attorney. I called to cancel this service. I could not understand the customer service rep. Maybe in India?! I really don't know. All I know is that he was rude, unsympathetic to my situation and wanted a written letter with a copy of the P. O. A. REALLY! Can you make my already complicated life any worse?! Don't use this company, they don't care!

Date of experience: June 30, 2017
Texas
1 review
1 helpful vote
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Scam!
September 17, 2021

I purchased an unlimited profile reports package from Intelius for $26.50 a month, along with two additional side packages for unlimited email and phone reports for $5.32 each. Three months in I'm getting NSF and overdraft fees charged to my account. They billed for what I purchased, and additionally three separate charges of $26.50 for State sales tax, city sales tax, and county sales tax. According to their terms of service they bill taxes according to the location you reside in. In Texas that's no more than 8.25 %. 6.25% for state, and city and county the remainder up to 8.25%. So I got 4 charges of $26.5, plus my two ad ons.

+3
Date of experience: September 17, 2021
Nicholas K. Intelius Rep
over a year old

Thank you for taking the time to leave us with your feedback. If you feel that you have been charged in error, please call us at 1 (888) 445-2727 or email us at support@mailer.intelius.com so we can make this right.

Thank you

Texas
1 review
1 helpful vote
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I needed to use your service for a onetime fee of 4 dollars, a couple of days later you all tried to bill my bank card for 37 dollars, which was declined. I feel this was inappropriate as I never signed up to have membership, actually this feels like a dishonest business practice and I am very displeased. I have blocked any future charges from Intellius with my bank. Thanks for trying to rip me off...

Date of experience: May 19, 2022
Nicholas K. Intelius Rep
over a year old

Hello Michael,
Thank you for taking the time to leave us with your feedback. If you feel that you have been charged in error, please call us at 1 (888) 445-2727, or email us at support@mailer.intelius.com, so we can make this right.

Thank you

California
1 review
10 helpful votes
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Disingenuous service
August 4, 2019

After reading glowing reviews (?) I decided to try the service (to find out more) which was discounted from the normal $49 to $39 only to find out that once you give credit card info, you have signed up for a monthly account which costs an additional $7.95 to cancel. Not happy, especially since the report had nothing more than what I had found already thru the free sites. I found out nothing more after paying for the service. Yes, I'm a sucker, less the $50.

Date of experience: August 4, 2019
Maryland
1 review
1 helpful vote
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False Advertising
December 23, 2020

intelius.com review: Deceiving advertising, It Sucks you in claiming free.
I spend all that time as they ask additional questions, searches federal, state and local
And having you sign several times as to the confidentiality and limited use of the results.
Then WOW! The charge at the end of 5-10 minutes of my time.

Date of experience: December 23, 2020
Nicholas K. Intelius Rep
over a year old

Hello Barbara,
Although we are sad to see you were unhappy with your experience, we appreciate you taking the time to offer us feedback. While we wish we could provide all of the information to our customers for free, we do pay to access our data sources and it costs money to maintain our website.

Thank you

California
1 review
0 helpful votes
Follow Rose M.
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I needed to locate an old friend and could not find them on social media. I was referred by someone to use Intelius to begin a search, and I found it to be very useful, I was successful to find who I was looking for, thank you. In addition to that search, I also searched myself and was impressed, if not taken aback, to see what information there was about me in this database. It has a lot of good information to explore, if you need it, may incur an additional charge where necessary, but in the end it could be worth it if you have no other associates or options from which to get your information. Will use again in the future.

Date of experience: January 25, 2022
Nicholas K. Intelius Rep
over a year old

Hello Rose,
Thank you for taking the time to leave us with your feedback. We are delighted to see that you enjoyed your experience with us and were able to find who you were looking for! We look forward to assisting you again in the future:)

Thank you,
Intelius Support

Florida
1 review
0 helpful votes
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Customer Service
November 20, 2022

I was overcharged and called to let someone know about it and was able to speak with a Bobbie Joe who was very helpful and willing to do her best to help me get my money refunded back. I really appreciate her help in the matter.

Date of experience: November 18, 2022
Nicholas K. Intelius Rep
over a year old

Hello George,
Thank you for taking the time to leave us with your feedback. We are sorry that you were overcharged, but so happy that it was resolved! I will pass along your kind words to Bobbie Joe and their team. We look forward to continuing to assist you in the future.

Thank you,
Intelius Support

Iowa
1 review
9 helpful votes
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I was trying to find a distant relative. My husband put his card number into the billing information. They were only supposed to take 95 cents. They took ALL the money he had to his name. On top of that, the phone number they gave me didnt even work. Please don't trust this site.

Date of experience: May 23, 2011

Overview

Intelius has a rating of 2.1 stars from 106 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Intelius most frequently mention credit card and background check. Intelius ranks 115th among People Search sites.

service
39
value
37
shipping
17
returns
24
quality
30
This company responds to reviews on average within 2 days