I was trying to find a distant relative. My husband put his card number into the billing information. They were only supposed to take 95 cents. They took ALL the money he had to his name. On top of that, the phone number they gave me didnt even work. Please don't trust this site.
I think they actually got in trouble for continuing to charge people's credit cards months after their first purchase, but you can google that if you want to see if that's correct.
With regard to their opt out policy, they continually find new iterations of your info to repost, and depending on where on their site it is, it can take months of continuous hassle with them to take it down. There need to be better laws regulating companies like this!
The prices they advertise are different from what they charge. After you sign up with user/password, read the fine print. You are automatically enrolled, and get charged more for quitting the service, or for continuing with the service. Further, the information they provide is full of errors. I called to complain and they basically said tough luck
This is NOT a reputable business--they provide a substandard product/service and then make unauthorized charges on your bank card hoping that you won't notice.
I had to pay separately for every separate piece of information (phone numbers + addresses), and the information provided was OVER FIVE YEARS OLD! I cancelled my membership the same day I signed up, and received an e-mail stating that I would receive "no further charges." However, one week later, a fee for $7.95 popped up on my bank statement and I had to call and fight with them to get it removed.
They're betting that most people either won't notice the extra charge, or won't bother to fight it. Extremely unethical.
I was very pleased with the results using this company and just as pleased with the pleasant way I was treated when I needed customer support from Josh a team member. Thank you for the information. Will use this company again if I ever need to search another individual.
Your representative, Bobbie Jo was excellent in handling my issues. She ie professional, thorough in completing the task. Her glowing personality the entire conversation was greatly appreciated. A consumer's dream! Give her a raise.
Hello James,
Thank you for taking the time to leave us with your feedback. We are delighted to see that you enjoyed your experience with us, and will be sure to pass along your kind words to Bobbie Jo and her team! We look forward to assisting you again in the future:)
Thank you,
Intelius Support
I used the service as a one time deal but it charged me a membership fee. It may have been in the fine print somewhere but it was not obvious. Customer service was nice enough to process a refund.
Other than that, what I used the site for worked perfectly.
If not for the membership charge then I would have given it 5 stars.
Hello Jeremiah,
Thank you for taking the time to leave us with your feedback. We are delighted to see that you enjoyed your experience with us, and with our dedicated Customer Care Team. We look forward to assisting you again in the future.
Thank you,
Intelius Support
Easy to access and has a lot of information easily accessible. The only downside is their reoccurring membership but they offer a full refund if you're disatisfied with your services. Super informative website
Hello Mel,
Thank you for taking the time to leave us with your feedback. We are delighted to see that you enjoyed your experience with us, and we look forward to continuing to assist you in the future!
Thank you,
Intelius Support
This if the first time I ever ran a background check and was EXTREMELY disappointed. I would rather spend an additional $100 and get a one-time comprehensive report from a private source and not be gouged on the website for an additional $19.95 (x2) so I can get additional information. I expected a comprehensive report and got information you can obtain online via FB, county/state records, etc. Would never use this site again!
DO NOT even go to this website! Its NOT FREE, you keep clicking and clicking to get to other pages as its popping up messages only a 10 year old would believe.
Oh my goodness they just have sooooo much information for you on this person! Lol The anticipation just about killed me! Lololol
But wait its not free..."it costs us money to get the information".
Total B. S. unprofessional and totally will insult your intelligence.
Hello Sandra,
Although we are sad to see you were unhappy with your experience, we appreciate you taking the time to offer us feedback. While we wish we could provide all of the information to our customers for free, we do pay to access our data sources and it costs money to maintain our website.
Thank you
Of all places that I try to find information about somebody this is the place to go so if anybody needs to find somebody or their background check this out first thank you so much I appreciate your business
Hello Sandra,
Thank you for taking the time to leave us with your feedback. We are delighted to see that you enjoyed your experience with us, and we look forward to continuing to assist you in the future!
Thank you,
Intelius Support
I recently used Intelius after being happy with their service a few years ago. They are no longer a good background search product - I was able to find more info with a simple google search than with their $70 super duper background check. Don't waste your $$$$.
I signed up to do a criminal check on someone. I clicked all the right boxes for a $29.95 Premier Membership that I would cancel before the 7 day period was up and be charged $7.95. When I called the next day, I was charged $39.95. I will dispute the charge on my credit card. They didn't even find the data, but I found it on a Google search. What a ripoff!
I needed help on this site and Demron helped me to the fullest. He is great and whatever he is getting paid is not enough. Thank you so much for all your hard work Demron. I would hire you in a minute.
Hello,
We are very happy to see that you enjoyed your experience with Intelius and our Customer Care team! Thank you so much for taking the time to leave us feedback. We look forward to providing you with our services again in the future.
Thank you!
Purchased a information report. The report did not include information that was promised. When contacted, the company acknowledged that the information was not provided but claimed that it could not provide the information or refund the cost. Did offer a credit toward future purchase. Fat chance I'll waste my time with that.
I was having trouble completing my background check so I called the 888 number provided. The Customer Service Rep, Shalise, who answered my call went above and beyond in trying to help me. She even reached out to Intelius tech support. Despite all her efforts to assist me, I was still unable to complete my background check request.
Shalise then reversed the charges back to my credit card account and was going to email my report to me. However, as the reason I was running a background check was considered to be for business purposes she could not provide me with the report. It was against company policy. Shalise then provided me with the name of a company that would be able to run a background check for me. Now I call that GREAT customer service!
Hello Anita,
Thank you for taking the time to leave us with your feedback. We are delighted to see that you enjoyed your experience with us, and I will be sure to pass along your kind words to Shalise and her team. We look forward to continuing to assist you in the future.
Thank you,
Intelius Support
I signed up for a one time lookup and forgot to cancel. When I called to inquire about the charges, the rep was sympathetic and helpful. Got a month refund, yet a continued month to use the service. My rep was enthusiastic and easy to talk to. Wish I caught her name to give her Kudos!
Hello Melanie,
Thank you for taking the time to leave us with your feedback. We are delighted to see that you enjoyed your experience with us and with our dedicated Customer Care Team (we also wish you caught her name so we could give her a shoutout!), and we look forward to assisting you again in the future:)
Thank you,
Intelius Support
When you google "reverse phone look-up," intelius.com adverstises the look-up is free. When you click on to get the information, there is at least a $. 99 charge for a single look-up. The only information that is free is the probable location and it states, "land line." I have done my own in these reverse look-ups and it came back in a city not where I live and land line, so what it states is not necessarily true.
I tried a trial membership with this company and couldn't find out the information I needed which was probably information no one could find out. I do respect the facts that they gave me no problems canceling and they didn't make it complicated and they refunded the small amount of money I put down for the trial membership. It's hard to find companies like that nowadays that have integrity. So thank you for being an honest
Hello Jason,
Thank you for taking the time to leave us with your feedback. We are delighted to see that you enjoyed your experience with us, and we look forward to assisting you again in the future.
Thank you,
Intelius Support
The service was user friendly but was unable to track number. Ruthie tried on her end and gave me the information I needed. Went ahead and canceled service but you have an amazing employee with Ruthie.
Hello Barbara,
Thank you for taking the time to leave us with your feedback. We are delighted to see that you enjoyed your experience with our services, and will be sure to pass along your kind words to Ruthie! We look forward to assisting you again in the future:)
Thank you,
Intelius Support
Overview
Intelius has a rating of 2.1 stars from 106 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Intelius most frequently mention credit card and background check. Intelius ranks 115th among People Search sites.
- Visit Website
- San Diego, United States
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Debbie,
Thank you for taking the time to leave us with your feedback. We are delighted to see that you enjoyed your experience with us, and will be sure to pass along your kind words to Josh and his team! We look forward to continuing to assist you in the future.
Thank you,
Intelius Support