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InstantCheckmate

How would you rate InstantCheckmate?
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Texas
1 review
16 helpful votes
Follow Annie A.
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This site first hooks you into thinking that it is running an engine searching all databases, but once the results start popping up and you agree to pay, then it further shows you a dashboard to unlock ALLL THE OTHER INFORMATION you really want. C'mob Checkmate, when people pay you, you need to do the honorable thing and provide the information. For goodness sakes, you nickel and dime the poor people who are looking for long lost loved ones. I am a victim of your service. I hope you run out of business.

Date of experience: December 30, 2015
Michigan
1 review
0 helpful votes
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Trash!
July 10, 2022

Website was just really a total rip-off. It gave no information it promised it would. Don't waste a dime of money on the site, there billionaire's from taking ppl's money

Date of experience: July 10, 2022
Nicholas K. InstantCheckmate Rep
over a year old

Hello Mike,
We are constantly working on and updating our records and we appreciate you taking the time to give us constructive feedback. We apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers. Please feel free to contact our dedicated Customer Care Team at (800) 222-8985 or email us at support@instantcheckmate.com and we will try to make this right.

Thank you

Minnesota
1 review
12 helpful votes
Follow John R.
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Instatantcheckmate.com is supposed to be about finding people and their backgrounds, all supposedly only for informational purposes, not for any kind of legal purposes, for which they have a disclaimer. I decided to do a check on myself for the heck of it. It came up with old criminal information which has been expunged by the courts and the info was not accurate and disparaging. Even though this site is not supposed to be used for employment purposes or real background checks, you can bet it get used for that purpose and people's lives can be ruined by this site. I demanded they remove my info from their site and they gave me instructions how to do this and I followed their instructions, which they say can take up to 48 hours to remove. Interestingly enough they gather this info in minutes yet it takes 2 days to remove. I will be checking back in 2 days and if my info isn't removed I will be taking legal action. Don't trust this trash website for accurate info and hopefully any legitimate institution doing a check on you will take them for what they are, trash and bad info. If you're just trying to find a friend, there are other ways to do it than encouraging the use of these trash people search and info collecting sites that only invade your privacy, for which there is precious little of any more.

Date of experience: June 15, 2016
GB
2 reviews
10 helpful votes
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Now have BBB San Diego, COO Joey Rocco, and partner Kris Kibak... On top of my bank, the website merchants etc.

As Disabled Non Verbal Adult, I was fooled in to believing I could try site for a trial of their site and supposed services.

Had ove £63 GBP STOLEN from my Expired card?

Date of experience: September 12, 2016
Kentucky
9 reviews
106 helpful votes
Follow Jeremiah D.
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Non-FCRA companies like this one are fake. You're not only paying for less info than what's available on a Google search, but you're paying for WRONG info. These assclowns and all their scumbag buddies have me listed as a 66yo pedo in California and my sister listed as a MAN. I've reported them to the Federal Trade Commission. Anyone who cares about mother$#*!ers losing jobs because of these $#*!ups will too. Here's the link: http://www.ftc.gov/faq/consumer-protection/submit-consumer-complaint-ftc

Date of experience: August 22, 2014
Tennessee
1 review
1 helpful vote
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If you decide not to purchase the advertised free information. You will be bombarded with notifications to purchase purchase.

Date of experience: June 30, 2024
Nicholas K. InstantCheckmate Rep
10 months ago

Thank you for taking the time to leave us with your feedback. While we wish we could provide all of the information to our customers for free, we do pay to access our data sources and it costs money to maintain our website. Thank you for understanding, and we look forward to continuing to assist you in the future!

Florida
6 reviews
21 helpful votes
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To use you must submit to a monthly reoccurring charge. The customer service number provided to cancel or receive help is simply a telemarketing scam service. No live person is available to assist you, thus you cannot cancel this service and must attempt to stop the charges via your bank, PayPal or credit card provider. The information I paid for, I never received. PLEASE, DO NOT PROVIDE THEM WITH ANY FINANCIAL INFORMATION FROM WHICH YOU CAN BE CHARGED.

Date of experience: September 27, 2021
Nicholas K. InstantCheckmate Rep
over a year old

Hello James,
Hello Robert,
Thank you for taking the time to leave us with your feedback. If you feel that you've been charged in error, please reach out to our dedicated Customer Care Team at (800) 222-8985. Our team is available from Monday - Friday 7:00am to 7:00pm PST* (10:00am - 10:00pm EST) so we can make things right.

Thank you

California
12 reviews
23 helpful votes
Follow Marquis M.
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Most of InstantCheckmate information is available for free. That being said, alot of THAT information is outdated, error-ridden, or spotty. "Opting-out" gives consumers some advantage, but this company will put your name back on their "list," assuring at least 2 things: 1) the information presented (for money!) will be even MORE outdated, and 2) you will be plagued by companies fostering fear and suspicion, like InstantCheckmate, indefinitely unless you go "off the grid," a near impossibility--and why SHOULD you? I believe this type of site was started with good intentions, but competition, and the sheer cost of keeping current, accurate records, while maintaining that privacy we all cherish (right?), is just too much for InstantCheckmate. Think about it--what kind of people work in these settings? People who CARE if the information is accurate, current, and non-damaging? Better to find answers yourself, which are readily available online, FOR FREE. Or even better, if you're that worried, concerned, or--forgive me--anal about the person/people you want to "background check," maybe you should eliminate them from your life...? Just a thought.

Date of experience: March 13, 2017
Massachusetts
1 review
14 helpful votes
Follow Chris T.
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For all the folks on here complaining about the quality of the data provided by InstantCheckMate.com... I've got news for you.

YOU are the problem. If folks didn't PAY for these services... they wouldn't keep bubbling up like boils. Just take a look online and tell me WHO owns this company? The answer: UNKNOWN.

That should tell you something right there. They claim it is some sort of 'do good' operation, when really it is more about stalking others or co-opting private data. You have no valid reason to be seeking out this data. None.

You can determine if someone is a sex offender just by calling the police or going online. You can determine if someone has declared bankruptcy by checking court records. And if someone has been arrested? Ask them on the job app. Basic stuff.

And for the guy who is "an investigator" and doesn't check his credit card statements (to the tune of $25 a month for THREE years)... you shouldn't be investigating anything. It's called attention to detail.

You people got EXACTLY what you deserved.

Date of experience: March 10, 2016
Pennsylvania
1 review
17 helpful votes
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Horrific customer service
September 19, 2015

I registered with this company on September 1,2015. Within 2 weeks, I searched approximately 20 people for my husband's business as a law enforcement officer. On September 15,2015 my account was cancelled and a refund was issued for the entire monthly amount. I received no email, letter, or phone call as to why my account was cancelled. I contacted customer service and spoke to a very nice gentlemen who, although he took a very long time to understand what it was that I was asking him, attempted to find someone to help me. All I wanted was to find out why my account was cancelled, not by me. No one could tell me why, they just kept repeating that if I would like to open another account, I needed to use another email address and another form of payment. Why would I want to open a new account, even if I had another email address just lying around if no one could tell me why the account was cancelled in the first place? Wouldn't it just happen again? After about 25 minutes, I got extremely frustrated and told them to forget it.

Date of experience: September 19, 2015
Florida
1 review
28 helpful votes
Follow James L.
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Nothing was "free" and they promised they had phone numbers I needed, even with the area codes showing with the rest hidden with *** but they had no useful information at all. Nothing that you couldn't get just by Googling someone's name. After my card was debited I spent 30 minutes arguing with some robotic person reading a script to me on the phone. I finally threatened to call my credit card company and dispute the sale as goods ordered, but not delivered. Then the silly woman on the other end finally caved in and refunded my charges.

HOW DOES THIS COMPANY STAY IN BUSINESS?

Date of experience: November 3, 2015
Ohio
1 review
14 helpful votes
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YOU PEOPLE RUN A SCAM! I PURCHASED ONE WEEK ONLY WITH A CREDIT CARD,, ONLY TO FIND OUT BY BEING OVERDRAWN AT MY BANK TWICE, THAT YOU WENT AHEAD AND STARTED BILLING ME MONTHLY, FOR SOMETHING I DON'T EVEN USE. I PURCHASED ONE WEEK ONLY, AQND THE SERVICE STOPPED WORKING AFTER 2 DAYS. HOPE YOU'RE HAPPY SCAMING PEOPLE, YOU SHOULD BE LOCKED UP. BASTARDS! KARMA IS A $#*!! F. U.!

Date of experience: August 5, 2016
Wisconsin
1 review
17 helpful votes
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These are your guys behind the non-sense they've created. And to think they're able to get rich off of FREE PUBLIC records should be criminal! These guys are living HIGH on the HOG because of people who fall for their business practices, that are not accurate by any stretch, but they're so far getting away with it

Here's your guys - how might they like their names smeared all over the place! And I intend on doing just that to these crooks!

Contact Information
Principal: Mr. Joey Rocco, Co-Founder & COO - FACEBOOK: https://www.facebook.com/JoeyRocco

Mr. Kris Kibak, Co-Founder & CEO - FACEBOOK: https://www.facebook.com/kkibak

Date of experience: October 13, 2015
Oregon
1 review
7 helpful votes
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SCAM...
October 21, 2015

I signed up for a 5 day trial for 1.00, but they charged me for 30.00 after 5 days. What a rip off, they should make sure you know what you are purchasing, who would do that

Date of experience: October 21, 2015
Wisconsin
1 review
26 helpful votes
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Smoke, Mirrors, and BS
September 27, 2015

I signed up for the $1.00 'trial', for which they provided absolutely nothing, but promised that for only $19.95 I could have 'more'. When I called to cancel, one Melissa gave me a ten-minute runaround, including "We can't find your account', 'We need your credit card number again', and 'Would you mind if I put you on a brief Hold?'. They finally promised to cancel my account, and promised I would receive an email confirmation 'within 24 hours'. If I don't get that email, I'll be back here with a shotgun.

Well, guess what?! The 'within-twenty-four-hours-email-confirmation' never arrived. What a surprise! Oo ooh, how fun! Back on the phone.

This time, another, one Marilyn. Looked around, asked for all recorded information, then out me on hold. Came back to report that my account had indeed been 'closed', 'confirmed' that the closing email had been sent, and provided a 'transaction number'. Reminded me that my 'account' was still active through midnight tonight. I thanked her, reaffirmed that we would be doing no more business together, and hung up.

Five minutes later, my phone rang. I let it go to Answer, and Lo!, here's Marilyn! She wants me to call her back and 'review' my credit card number, 'for their records'. I picked up the phone, and she suddenly 'apologized' for calling, 'Sorry, misdialed, sorry to bother you'. Hung up abruptly. And all she wanted was my credit card number...

At best, it's a one-time ripoff. At worst, it's credit card fraud. Avoid. Avoid!

And go ahead, you bastards, and sue me. If you dare.

Date of experience: September 27, 2015
Tennessee
1 review
2 helpful votes
Follow TITUS S.
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Checkmate is a deceiving site. They will get your information, but to get what they promised you must keep feeding them money. Don't waste your time unless you have lots of money to toss.

Date of experience: June 19, 2014
Pennsylvania
1 review
0 helpful votes
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Great customer service
August 22, 2022

I will definitely use this site again and refer to friends I got easy access to all the information I was looking for and it didn't cost a lot so that was a plus

Date of experience: August 22, 2022
Nicholas K. InstantCheckmate Rep
over a year old

Hello Dennis,
Thank you for taking the time to leave us with your feedback. We are delighted to see that you enjoyed your experience with us, and we look forward to continuing to assist you in the future!

Thank you,
Instant Checkmate Support

Texas
1 review
3 helpful votes
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Didn't show information
February 9, 2022

The application didn't have what information that I truly needed, so it didn't do me any good. I would recommend they give all the important information that is highlighted and advertised.

Date of experience: February 9, 2022
Nicholas K. InstantCheckmate Rep
over a year old

Hello Pamela,
We are constantly working on and updating our records and we appreciate you taking the time to give us constructive feedback. We apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers. Please feel free to contact our dedicated Customer Care Team at (800) 222-8985 or email us at support@instantcheckmate.com and we will try to make this right.

Thank you

Texas
1 review
13 helpful votes
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I am ALWAYS very careful to not select auto rebill options for services unless I like a company's service or product. I read the site and saw that there were 2 options. I chose the 1 time 1 month option. NO WHERE did it say (unless it was in such small print that I couldn't see it when I magnified the screen to 175% to check) auto renewal. But low and behold, a month later, I get a notice from paypal that my account was compromised and there is a charge again from instantcheckmate... I disputed the charge then went to the site to get the phone number. I called 10 times and spent over an hour and a half until I got some guy (who I will now call Mr. Idiot) who said I had to cancel the auto-renewal on my account and he would note the account so that when they got the dispute from paypal it would authorize a refund... Well. No such happening. Paypal came back today and said "oh, you cancelled your subscription on xx date, so the charge was valid. SCAM, Bait and switch. Fraud! Don't use them (the so called background check was CRAP, too, by the way. The information that came through was mostly incorrect for myself and the wrong person for my hubby and had me connect to people as family members that I had never been related to! It was a total joke.

Date of experience: June 14, 2017
New Jersey
2 reviews
18 helpful votes
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I signed up after reading what would be provided in the "FREE" report. I clicked on the "UNLOCK MY REPORT" button entered my credit card information for the $22.88 report. I had to pay another $1.99 to get the report in pdf format. Then when I read it there was NOTHING in it that couldn't be found by doing a simple "GOOGLE" search. If I wanted to get the "business associate's" information or ANY other IMPORTANT information on the person I ran the search on I had to "UPGRADE" for another $19.99. I will say that after asking to speak to a supervisor and voicing my displeasure with the results I was refunded HALF of my fees ($11.44). It remains to be seen if they really refund anything.
DON'T USE THIS SERVICE FOR ANYTHING.
Clarence Saxon
*******@msn.com

Date of experience: January 7, 2015

Overview

InstantCheckmate has a rating of 1.5 stars from 344 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with InstantCheckmate most frequently mention credit card, phone number and email address. InstantCheckmate ranks 86th among Government Records sites.

service
83
value
87
shipping
30
returns
42
quality
72
This company responds to reviews on average within 2 days
+7