Instacart

I cant thank customer care at instacart enough. I was concerned about availability of my stockings and pantyhose and they pointed me in the right direction... Sineay was awesome!... I will be ordering with Instacart again and again!. I love my stockings and pantyhose!... John

Constant contact throughout their shopping progress. Great communication on items not available or substituted for. An absolutely necessary service for us elderly shoppers. Our driver, Boun, was very courteous and helpful. This is our third time using Instacart and the service gets better every time!

I quickly received another email from a senior associate for credit restoration and correction. This shows that Instacart has committed to serve customers for long term. For this responsible conduct, Instacart earns its credit and recognition. For this "shared economy world", we need company like Instacart for a better livings. I will use them again. Thank you Instacart Team.

At the risk of becoming an outlier by posting a positive review, I'm compelled to do so anyway. I have purchased various and sundry items via Instacart and it's many partners, literally hundreds of times since joining a number of years back. While Instacart is a convenience for many, it has become a major source of everything for me. And, while the service hasn't always been perfect, Instacart has gone out of its way to provide reasonable accommodations, remedies and instantaneous refunds for any errors whenever appropriate. Unfortunately, being a disabled person, I don't have the luxury to go out and shop. In my experience, Instacart has always been there for me and because of this, I want for nothing. Moreover, with the ever increasing number of shopping options added to the Instacart lineup, not only do I enjoy all manner of groceries, but I can also choose from a variety of top brand items (electronics, household items and goods) whenever I need or wish. Additionally, every single shopper has provided, without fail, the best service possible regardless of the size of my order or the time of day I placed it. KUDOS to them! And, no, I do not work, nor have I ever invested in Instacart. I'm just one extremely satisfied customer.

We were real happy to have instacart downloaded, that quickly changed! Our order was to be received between 7:30 and 9:00, the order did not get here in time, the order was taken and dropped off in front of a building! Who does that!? Who would think to leave groceries in front of a building downtown where people are walking all day! Then to find out, that's not even what happened, the driver took photos of the food in front of the building where he had placed them, and then loaded them back into his car and said that he had delivered them! They returned our money promptly, but they lost out on their own money! I actually thought this was a great idea, having groceries delivered to my home, but once again, I was fooled! I almost want to try it again, just to be fair and give them a chance to make this right, but I'm very skeptical at this point!

I have used Instacart three times now and have never had a problem with it. The shoppers I have had have been great; very friendly. Each time I've ordered I have been contagious with the flu and ammonia so I tell them that and they keep away a little bit which is fine withMe because I would do the same thing. Everything shows up, it has been delivered when it says it has, and I have never had a problem with expiration dates or anything.

Working with Andres was pleasure he was very professional, knowledgeable, considerate. The link only lets me give you 5 * but my ratting is 10********** Thank You so much. I will do business with you again

First all I would just like to say thank you to instacart! During these hard times, ( coronavirus) you guys help me and my family out so much and just by doing instacart it helped me pay my rent, PG&e, car payment, and to all those people out there that are just spreading all that negativity and complaining about instacart, if you don't like it because it doesn't meet up to your standards or work condition don't do it then quit your crying and stop your complaining and grow up.

Have been using this service in North Shore area of eastern Massachusetts about once a month. Has been a godsend during the pandemic.

Shoppers have been consistently good in our area. Today we had Alcindo S., who was amazing -- timely, polite, super communicative via text (before, during, after shopping). Actually read my detailed preferences for each item (great Instacart feature) and posted photos of suggested substitutions before making switches. Let us know exactly when he'd be arriving and in fact arrived exactly on time. Felt badly when my finger slipped and mistakenly chose rating of only 3 instead of max 5 -- cannot correct once entered -- so increasing his tip afterwards (another nice Instacart feature) and posting this review was my way of apologizing and thanking him.

Overall a terrific service!

We submitted a large order from Costco. My son does not have a car in college. We were very pleased and gave a large tip. Of course you pay more but why do people think that a company shopping for you and delivering your groceries should be free or low charge? Time is money and this is worth it. Tip these guys well that are work hard.

I consider Instacart as one of our nation's first responders. I've used Instacart for almost 7 years and never had an issue. They are consistently on time and the quality of groceries I receive are excellent. Recently with the Coronavirus pandemic, Instacart has been stretched to their limit, yet I still get my orders delivered in a reasonable time and they provide good replacements for items that are not available. I love you Instacart! I'm your forever Fan! Keep up the GREAT work!

I have used Instacart to order & receive groceries and I have worked as an Instacart shopper. The prices are higher than if you go to the store yourself, pick out all the items, bag them and deliver them to your house. I am confused why anyone would think the price should be the same?

Generally, an order of 35-40 items (delivery distance 5-10 miles) takes me 1-1.25 hours to complete. This doesn't include time driving back to the store. I will typically make $20-25 for an order like this. Most people tip 5-10% of their order total which is not a lot considering how much work is entailed (not to mention wear and tear on your car). Servers typically get 15-20% and they don't spend over an hour focusing on just you.

One other thing I'd like to point out is during the last 2 years we have been hearing about shortages daily. We should all expect that items we want may not be available. The most frustrating thing I encounter as an Instacart shopper is when a customer doesn't respond when you ask about a replacement, but they complain (or give you a bad rating) for not reading their mind.

I personally love being an Instacart shopper because it keeps me active and pays me to do it. There's a steep learning curve when someone first starts shopping, and I could see how that might be the reason for many of these negative reviews. If you have issues reach out to customer service; they have been so helpful to me as both a customer and a shopper.

Order was placed at noon. I received a text that the shopper started my list. She kept me informed of any necessary changes and out of stock items. She arrived at the house about 3pm, unloaded the goods, checked my license because of the wine and was on her way. Very friendly, the whole process was was uneventful and stress free.

Every Instacart order from Costco has come with strange substitutions. Today I ordered 8 food items + Cranberry juice and Instacart delivered the food with chocolate covered blueberries as a substitute for Cranberry juice.

This may sound weird, but it's normal for Instacart and they are strangely consistent with their substitutions and random delivery times. Today's order placed yesterday afternoon (4p) arrived at 1p today. Random = yes, Normal for InstaCart = yes

I used Instacart for the first time yesterday as we are self-isolating for the corona virus. My personal shopper kept in touch with me by text, letting me know what items were out of stock and asking for approval for substitutes. He was pleasant and articulate and communication was excellent. The food was delivered to our front porch, and I was very pleased with everything. This service kept me and my husband from having to go out and possibly being exposed to the virus. I could not be happier.

I shopped Aldi via Instacart for 1st time during this stay-at-home period. It worked great. I was able to order abt 95% of what I wanted, and abt 98% of that was available and got delivered within 24 hrs. My 1st 3 orders have no delivery fee, so between the tip, a small service fee and a slight increase in some food prices, I don't think I spent more than an extra $10 for this invaluable service provided at a time when I don't want to go into any stores what-so-ever. The shopper picked great produce and it was packed well. I am grateful.

In spite of all the negative reviews, I have to say that my recent experience was excellent. My order was placed, shopped and received within 3 hours. The store was out of some items, mainly produce, and the shopper refunded all. He also replaced a few items, after texting me for my approval. My delivery instructions were followed exactly, and the shopper was very polite in his communications. The service is worth the slightly additional cost, and I will use them again

I agree I also work for Insta Cart and no issues and it can be a lot of work ecspecially when you have a batch with 3 deliveries per storethe most affective way to make everyone happy and ease the process is fluid communication Makes all go thouriughly being more specific about what you expect of certain items would make it so much more smooth ty

It's a joke instacart shopper at King Soopers on Centennial running through store no face covering saying I'm just shopping for instacart that don't matter to me where's your face covering instacart has no morals Shoppers choose them rather than going in the store and the people shopping for them don't even care so save your money they're a joke so are there shoppers

They've always given me good customer service. I've been a weekly customer for several years. Sometimes the shopper gets an item wrong or ignores my messages, but instacart has generally done a good job of taking care of it

Finally after using Instacart for weeks we got the perfect shopper/delivery person. Tanna R. Thank you!
Everything was perfect & she kept in contact the whole time for replacements etc.

During Covid 19 and have autoimmune disorders I was fearful of shopping. Thanks to Instacart I placed my order online thru the app Thursday evening. My order arrived perfectly by 6pm Friday. Thank you Lisa from Coldwater for shopping for me and delivering my item right to my door. I was immediately refunded for a couple items that weren't in stock and my grapefruit they were out of were replaced with oranges. Perfect. I'll be using this app often.
Bless you all for what your doing, stay safe out there.

I don't understand any complaints. I found this site looking for a boxfan for my cousin. I'm in Boston, she's in Ohio. AMAZ@N was sold out. I could see the girls pic & info, she shopped, then it told me she left cvs, and delivered early! I left her a FAT TIP bc I work in the service industry and we have to put up with a lot if rude and demanding ppl daily. These ppl work hard & were so fast.! I don't believe anyone is stealing - it's not worth losing a job over. I was NOT OVERcharged anything but the original cost & delivery fee which the driver doesn't get, I'm sure. But who cares-! Look what you get! IMMEDIATE SERVICE! PEOPLE EXPECT TOO MUCH. If it's too much $$ for you, go shopping yourself. I think the service is great!