John F.

I was notified by two of my ID Monitoring services that they had both found the logon and passcode I was using for the country store website, on the dark web.
I went to country store website to change the passcode. There is no provision on the website to change the passcode nor anything else.
I emailed customer service. They sent me back instructions to make up a dummy order and hit the order button. This will bring up a screen where I will be given the option to change my passcode.
I tried it 5 times and the screen never appeared.
I contacted them again and they told me I had to call this number.
I called the number and It was the number for catalog sales.
I was transferred 7 times, each time I was told in effect "not my job" area.
The 7th person I talked to wanted to transfer me back to the 3rd person I talked to. And I stopped her
She finally admiited they have nothing to do with the website. I said okay then transfer me to the people that run the website. She told me she did not know who they were and had no email nor contact phone numbers.
I was totally befuddled that a website had no provision for making changes to personal data and a company who didn't know who was running their website and still making no offer to put me in touch with someone who did.
In sheer frustration I sent an email request to close the account, remove all of my personal information, ad send me a verification when it was completed.

Stop & Shop has taken total control of Peapod and it is a vast improvement.

They have gone above and beyond during this pandemic.

It is a genuine pleasure using this service, especially now.