Instacart

Really disappointed. 5.99 for delivery sounds great. My $44 order ended up being $59 after all of the fees. You don't know that until you go to checkout. The website is deceptive about how the whole process works.
I gladly added a tip for the shopper/delivery person.
I would have had a better experience if instacart just advertised the true cost of the service.
Also got 2 items wrong. There was no way to communicate with the shopper so that I could tell them not to replace my items with the ones that they chose.
Unfortunately Instacart sucks! Sorry. Won't use again.

Title says it all. Turns out, some grocery stores charge a premium to instacart users. Turns out instacart will sometimes lose your order and do nothing. They also consistently overcharge me for items and are A**HOLES about correcting it. I've had problems with literally every order. Including one time where the driver said he'd be back with something he forgot and never showed. Worst part? They won't cancel your membership early when you realize what a scam it is

Instacart is getting worst day by day! They don't care about customer anymore! Their shopper cheat by saying "out of stock" and forcing us to buy expensive items! My order was late and perishables were destroyed in scorching sun! When asked for refund they threatened to disable my account! Kept explaining everything but they dont listen. It's just rising demand they are sitting in the top! But they don't realize treating like this, will shut their company down soon! Hope some great companies emerge soon so we have choice! M filing a claim with my paypal for this! Cause it's ridiculous!

I spent the time setting up an account and shopping as I was being bombarded with ads claiming they deliver within 2 hours. My delivery was actually going to take place TWO DAYS later. Unreal that this kind of false advertisement is permitted in Canada. My advice and from reading other reviews... run from this shady company.

They have a promo for $10 off your first order plus free delivery. You can send this offer to friends. NO WHERE on the email does it state that you must buy $35 in groceries to get the promo first time buyer discount of $10.

At the very end, in TEENY TINY script, in a place that people are unlikely to notice it reads

All offers subject to Instacart terms of service

That's where the $35 rule is. It has been effectively hidden. It's not anywhere else.

Great.

I would have had further use for this service as the items I would have been buying on a regular basis are only available at one store in an area inconvenient for me.

But no. This is the end. Clean up your act, people. You lost two customers pulling this crap.

2 times I've attempted to use this overrated, overpriced, app along with its unreliable people. So I suggest if you're reading this to delete and shop for yourself. Also instacart should not be charging any accounts until the food is delivered. Super unsatisfied and completely trash app, and service.

This is particularly bad for those whose only access to groceries is having grocery delivery services, such as those with disabilities and those without transportation to and from the grocery store.

No matter how customer service works with the customer it will never make the situation right because policies prohibit spoiled, wrong, accidentally given to other customers, left out items at the customers have paid for to be replaced. This can include needed over the counter medications, staple foods that sustain life, and for many there's no way they can replace it on their own either for financial or logistic reasons.

They will also not waive the minimum purchase requirement of $35 therefore they still profit off of the mistakes their shoppers make.

They will refund the price of the item but if you don't have the means to place yet another $35 minimum order you're out of luck.

No other business would be allowed to get away with that except for shopping apps such as instacart.

It is almost equal to cheating. They rip the customer utilize this pandemic situation.
This service is a rip off they mark up the prices by 25%.
I purchased grocery at Costco from $342 (including tax and exclude tips) order in that actual price is 284(include tax) was their mark up. Almost 60$ more for one order i did 3 order till now. I would have payed Walmart or Amazon prime paying 12.99 and get may other benefit along with the proper items. I don't how Costco allow these kind of fraud company.

I'm terribly disappointed that I can't trust this service to charge me correctly, and their customer service is clueless and appalling. I was overcharged AFTER my delivery for amounts that they refuse to explain. When I called everyone I spoke to was unable to answer any simple and direct questions about the billing without putting me on hold to consult with someone else, and still could not answer directly. I gave up and tried email.

I had to send 8 emails exchanged with two different agents before someone grudgingly agreed to refund me an amount less than I was overcharged. I will consider myself lucky I'm getting anything back. It's too bad, my order was exactly what I asked for my shopper/driver could not have been nicer.

I won't use this service again.

Placed my first order, so far looked ok There was a service fee of $6.00 that I thought was strange since I have already paid a monthly subscription fee of $15.00.
The day of the delivery checked it online. My order was very different! Many items simply missing ( pre-packaged cold cuts?), others replaced with much more expensive, and mainly inadequate items. Like gluten free replaced by regular bread, beef replaced with pork etc
Contacted instacart: There was nothing better they could offer except charging me an additional $15.00 fee for refusing the order...
The end of the story. Never again, but this lesson cost $36.00

Incredibly, Instacart charged me over $95, associated with CA, but no store listed, for groceries I never purchased. I live in Ohio and have not traveled anywhere near California for years. Now, in the middle of this pandemic, as I am tight on funds, they're reviewing my case and will get back to me. Be warned! It may take me up to a week to see my money again! I won't use Instacart again! If you do, keep a careful eye on your bank account!

These people act like they want to help all the while hiding their intentions if you use a debit card to pay for your groceries plan on Instacart charging you that once- a- year membership without your knowledge or consent! Total bull totally unreliable service to handle a person's financial information. Never again will I use Instacart at all and would strongly advise anyone who does to be super careful.

I placed my first order through Costco. I saw the blurb at the top saying prices will be slightly higher so I went to look at their website. The website says they charge 5%. I would have been okay with that. I received my order 5 days later and was charged 20% over the total on the Costco receipt! $305 for $241 worth of groceries, of course you can't contact anyone because their site is experiencing "higher than usual" traffic. Probably a lot of angry, soon to be ex-customers. I will NEVER use this service again. How do they get away with this? Such blatant misrepresentation.

I had been complaining about Instacart's poor service, mostly the fact that more than 1/2 of the deliveries did not show up on time, as well as some very questionable substitutions, when I discovered that my account had been locked so that any complaint would have to go through a special review process. When I asked what I had done wrong, they would not answer. Not one word, not one email, not one phone call. They just referred me to a generic set of customer guidelines, which were completely useless. They have obviously chosen a high volume / low service model. Buyer beware. It is obvious why Instacart is 53rd on this site with a 1.27 rating. They choose profits over customer satisfaction.