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The Knot endorses/promotes many vendors on their website, some of which are SCAMS! One such vendor is DESTIFY. DESTIFY will book your transportation, take your FULL PAYMENT, cancel that transportation just 24 hours prior to travel, AND REFUSE TO REFUND YOUR MONEY! Beware of The Knot and their vendors!
Tip for consumers:
Beware of The Knot and DESTIFY, both refuse to answer phone calls or respond to emails.
Update: Instacart Customer Service never investigated nor called back as they had said they would. I had to work through my bank and file a fraud complaint against them in order to retrieve my money. Additionally, I needed to replace my bank card so Instacart could not do this again! Be careful!
It took over an hour to make a simple update to my Star Rewards. I had changed my phone number, and it seems because of this I could receive none of my rewards. The representative was very slow and seemed to be English deficient. Thelanguage barrier made it near impossible to correct this issue. It then took more than 55 minutes to be connected to a supervisor who then handled the problem.
Incredibly, Instacart charged me over $95, associated with CA, but no store listed, for groceries I never purchased. I live in Ohio and have not traveled anywhere near California for years. Now, in the middle of this pandemic, as I am tight on funds, they're reviewing my case and will get back to me. Be warned! It may take me up to a week to see my money again! I won't use Instacart again! If you do, keep a careful eye on your bank account!
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Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to our attention. I would highly recommend leaving a review on that vendor's page. Our reviews team monitors these and takes all accusations very seriously. I imagine they will want to investigate this further. If you have any questions about the review you may have already left, please feel free to reach out to reviewinquiry@weddingpro.com. We look forward to resolving this with you!