InstacartReviews 2,492

Instacart is all right if you're desperate, but do not believe any of their promotional offers. They have no intention of fulfilling them. On the most recent one I called about the agent clearly had her script in front of her before she bothered to pull up my order (a rather clear indication that I was not the first to call about this!) and she repeatedly shouted me down to lie about the terms of the promotion and the details of my order: which I did have in front of me, whether she did or not. Every time I called her on one of her lies she started shouting the next item from the list of excuses at me. Very poor customer service, very abusive.

First time using this service, no wonder it's free. I totally got the wrong order, the customer service person was nice, but his accent was incredibly hard to understand. Then, instead of truly making it right, by working extra to give me what I ordered, they offered me a credit... um, no why would I try this service again? They also offered me a refund, which I took. Do not use this service if you are depending upon the items you order

I spent the time setting up an account and shopping as I was being bombarded with ads claiming they deliver within 2 hours. My delivery was actually going to take place TWO DAYS later. Unreal that this kind of false advertisement is permitted in Canada. My advice and from reading other reviews... run from this shady company.

I only ever use instacart when I get promotions for free delivery. Even then I am not sure it is really worth it. The inventory is never accurate so I never get my full order shopped. I get notifications of promotions in the app that do not exist ALL THE TIME. When I asked customer service about it they told me that means the promotion is no longer valid. Really? The brand new notification I received while I was actively using my phone is no longer valid? It has just been a frustrating experience and this never happens with Amazon Fresh.

Instacart offer spend $200 then have $40 discount on Costco Same day Delivery, then I placed the order which amount is over $200, but the shopper picked up the goods which has the final amount is 197.76, then I asked her to add one more item cost $2.26 to make the total amount as $200.02, so I am supposed to have $40 discount when I spent over $200, but I can not find this -$40 on my receipts, so please let me know what's going on? I reported this over 3 times from yesterday, but no one get back to me so far... I do not trust this company any more

I have been sick for weeks. And have been off of work and sick at home for the last couple days, hence getting groceries delivered. The shopper substituted over half of my list, things that I know are usually in stock. And the substitutions were nothing similar to what I wanted. Then it said my groceries were delivered and I never received them. I called customer service and they said her GPS and phone were both turned off. They offered me a refund, but that still left me without groceries. I went to Kroger where my groceries were picked up, and they had EVERY. SINGLE. THING. She said they were out of. So shout out to Haley with instantcart! I hope you enjoy my free health food! And I hope you lose your job!

I ordered groceries at 11 am on Sunday, and scheduled that delivery for 4-6 pm the same day. At 5 pm I was notified it would be delayed to 7pm. Then at 6:30 pm, I got another notice that it would be delayed to 9 pm. At 8 pm, I was notified it would be delayed to 1 pm the next day. This is ridiculous. Don't sell people a delivery window that you can't honor.

I have now given them 3 chances getting taken over 400.00 for 115.00 groceries still not received any product the foreign reps think they can take advantage of innocent people with no recourse I am caring the authoritys cops and charging insta cart with fraud on a vulnerable adult
BUYER BEWARE THIS IS AN EXTREMELY RUDE PREDGADICE FRAUDULENT COMPANY THT NEDDS TO BE ABOLISHED BEFOREVTHEY STEALNANYMORE MONEY FROM INOCENT PEOPLE
LOW DOWN NO GOOD EXTREMELY HORSE$#*! CROOKS

I'm disabled I don't know what gender I am I'm laying in the bathroom naked crying and my mother's the card was charged for instacart express that is not my name it was used twice in the entire Instagram account I don't go in public that's why he's in scorched and they take advantage of disabled people and I'm do not know a gender I am and I'm also gay and I am really going through a lot and now I can't even get deliveries so thank you so much Mr card you have ruined my mental health I'm literally naked in the bathroom crying and will never recover from this and I want you to know that I really appreciate it thank you

This was my first and last time ever shopping with Instacart. My order was placed at 5pm I had a delivery time of 7:45p which was fine with me, I didn't get off work until after 6p. When 7:45 rolled around and no order delivered I received a message letting me know that my order would be delivered by 9:50p. Mind you, I have children that are in school that has a scheduled bed time and I myself have to be ip early for work. Needless to say, I had to go with something quick that I already had and make that for dinner instead of what I intended to make because my order would have been delivered too late. I did get a $5 refund but I have to use it within a certain amount of time and that $5 would only cover some of my next delivery charge should I decide to Instacart again. They can keep it! It's a NO for me!

There is nowhere you see that they will take the money for your order which is what you pay for your order, including service fee and tax and tip but also they take off your account 18-20% of your shopping amount, they hold51 dollars from my bank and they say they will return it in 7 days, HOW IS THAT ACCEPTABLE. What about the poor family that barely has money to purchase food, or has to pay some bills. THIS IS UNACCEPTABLE AND MISLEADING. HORRIBLE, There are other sites DO NOT USE THIS ONE.

I ordered a small order from them and they delivered 7 of the 12 items that I ordered. I did not hear back from them and after I saw that they fully charged my credit card I logged into the account that they forced me to create just to communicate to them. They responded by giving me a credit to my Instacart account which I had three months to use against an order of $35 or more. I told them to credit my card which they saved to my account WITHOUT ASKING and then crickets. I will never use them again,

I have been using instacart for over a year now. I order my groceries weekly.
Never a problem until recently,. I placed my order on Friday as usual I was waiting for my usual notification that someone has started my shopping... An hour goes by... then two then 3 and so on ( with my delivery time changing without notification to me)
Long story short my groceries never came and no one notified me nor am I able to contact them.
Not happy with that

Their website is awesome. It took me almost an hour to shop. It scheduled next day delivery. Checking today I discovered, in addition to taxes and tip for the delivery guy they added their fee and an additional fee. Their add on charges came to an extra $25. Then the phone locator show the delivery address as my son's where I had visited yesterday and there was no way to fix it. I had to cancel the order. Very, VERY disappointed. I just got out of the hospital and this delivery would've been EXTREMELY helpful but too expensive for a senior on a fixed income.

I clearly saw driver WHILE i was texting him in app.
He kep pretending not to see me and drove past me as I'm texting him to please stop and deliver my food.
He then finally drove off.
I see that my order was then canceled! And I was charged a fee to boot!
I figured out what happened, he pretended that he never got a reply from me.
He also claimed ot call me, but no calls received.
Completely disgusting lack of help from instacart support
They would rather cover for bad shoppers than keep customers.
You're all replaceable since Instacart is still making money had over fist because of Pandemic.
So now I have to wait 5-10 days for this huge charge to come off my credit card AND this creep gets ot keep MY food!

I cant thank customer care at instacart enough. I was concerned about availability of my stockings and pantyhose and they pointed me in the right direction... Sineay was awesome!... I will be ordering with Instacart again and again!. I love my stockings and pantyhose!... John