Instacart

Grocery delivery. Not only were items completely missing but I had items I did not even order. The response I got from them was " oh well they must have been shopping for 2 different people at the same time".
Not with it at all. Never again. Even with the price increase you would expect you are paying a premium to get the correct order. Nope. Stuff was just thrown in a carriage and I doubt they even looked at my list. Just awful. They should be shut down. Also filing complaint with our Attorney General's office.

Instacart often has products listed at specific locations, stating they are in stock.
Within 30 mins an Instacart contractor checks the store. Finds that it is in fact, NOT in stock.
I still get charged fees anyway.

It should be advertised as a paid service to check if things are in stock. They give the illusion of products being in stock (stale or bad data on their web service), only to take your money anyway when they are not in stock.

After such a disappointing experience, I'd much rather just call the store to check inventory and pick it up myself.

Will never use Instacart again. Do not recommend Instacart. Highly recommend you stay away.

Lovely idea until I got texted to death with constant updates. I kinda wanted to let someone else do the shopping and take a nap. Nope should have paid attention. My written instructions were not followed. I got over ripe avocados, small eggs, potatoes that were not looked at for cuts and junk. Just junk shopping. I took all the stuff back and luckily the driver was new and didn't know to keep the receipt. So the real tacky thing done was all the substitutes were for cheaper stuff. They did not intend to refund me until I stomped around a bit. And that free 1st delivery... Doesn't happen. And I find out these drivers are paid very little. They expect big tips to make it. So I'll just keep doing my own shopping. And all the substitutes for cheaper not refunded products where there at Whole Foods when I went back.

If I could give 0 stars it would still be too many. Absolute worst customer service and complete lack of security on their platform. My credit card company informed me of suspicious activity linked to my IC account, however when I reached out to IC they claimed they did not have visibility to any questionable activity. After numerous attempts to reach the fraud team I'm still left wondering how my account was compromised and whether or not the platform itself is a secure one to use. Going forward, I will be listening to the advice of so many others and trying another company.

Beware of instacart's deceptive marketing tactics. They lure you in with a free first delivery. After placing my order, I saw that they charged $11.99 for delivery. When I called their customer service, after a long hold, the "happiness" team member finally agreed to remove the charge, like he was doing me a favor. Also, they would not honor a $10 coupon for my first time order, saying there were restrictions that were not listed in any of their marketing emails, or during checkout. Why would the shopping cart allow me to use the coupon code and not honor it after I place my order, and after my card has already been charged? Shady practices. Stay away from instacart, or be prepared for a losing fight with their "happiness" team.

I am very disappointed with how dishonest this $2 billion company is. When I research more it turns out this company treats its worker badly and often decrease the wage of its front low worker who actually does most of the labor. I have firsthand experience on how bad the customer service is. I have a home in Boston Area. The boss Bear booked the room for his worker Daniel via Airbnb. After the rental period expired, Bear stopped communication. I later found out he had terminated his relationship with Daniel. He never communicated anything.

In January 2017, Daniel kept begging me to let him stay and he will get a co-worker to come and rent out more space. He ended up leaving in the middle of the night after 21 days. He owns me one month rent worth $1150.

InstaCart have not taken any responsibility. Do NOT deal with this company, it is unreliable and untruthful.

Needed drinks fast for a client. I called the store and they confirmed they had what I needed in stock, and I could order from instacart. So I ordered 6 packs of drinks, for delivery "within 2 hours" since I needed them ASAP. 4.5 hours later I received 1 pack which was banged up, filthy, and covered in mold. WTF. I also got charged $0.05 for a plastic bag which is expected in this area, but the bag these drinks came in was obviously used and dirty not new. I contacted their customer care team and they delivered me the other 5 packs the next day at no charge, but these were all too late to service the client. Next time I will just send my own employee. No idea how instacart is in business.

Absolute Incompetence- & they want 20 bucks an hour.

It is amazing how the gig workers even manage to live life. If they lived the way they pick/delivered food then Darwin would have won.

On numerous occasions my food is incorrect; cold or frozen goods on the shelf instead of cooler or freezer. I get bad produce or damaged goods.

Stay far away from this company and its absolute incompetent workers.

I'm done with Instacart. Being disabled I'm needing deliveries but I ordered from local Kroger and they sent shopper to another city! All items were cold except for hamburger buns which were part smashed. The lady came here with a Chinese man to deliver and they were going through things for some reason. She started raising her voice at my son who has autism. Saying she didn't like me yelling at her? No one was yelling at the lady. I simply asked on text what's taking so long to bring 9 cold items local. She said they sent her outta area. I got concerned that cold food would spoil in this 82 degrees weather. She had no right yelling at my son and I remember there was a man named Rita on a previous delivery who had no clue how to shop. Instacart is very negligent and irresponsible. No longer trust them. I paid extra for this to be delivered local and then they send a hateful lady

It turned out that I was getting notices for a previous order. So when I called, confused and upset, the customer service person said, "You don't have to yell. I can hear you." I was amazed. People in customer service should be trained to deal with people who are upset and vocal about their problem. I think Instacart needs to institute more rigorous customer assistance training. Something along the lines of "I'm sorry this is causing a problem for you. Let me help," would have been much more appropriate.

Denied my legal passport for no other reason than it being from a different country. Said they will just "hang up" on me when they didn't like the tone (?) I called to report that issue with. Refused to provide any legal basis for denying my documents. Asked me if there's someone at home with a valid ID (again my documents were all 100% valid, just not American and on their website it says they accept passports). Laughed when I said that I'll leave a review about that experience. I seriously don't know what kind of people work in this service but it's obvious they don't care about their reputation and they feel like it's okay to treat people like less then human based on the place they come from. Definitely won't ever order from them again.

We tried using instacart start this year (2018) and thought it reasonable for the convenience. The convenience is now gone. Any time saved has more than been eaten up by dealing with the abysmal system. There is no way to communicate with the shoppers though this is trumpeted as a feature of the service. We we getting the wrong items. The last order the driver was routed to a park instead of our house. Insane. They offer credits that are never delivered. STAY AWAY!

At a time like this when a senior is restricted because of pandemic it would be such a great service... but when they inflate the cost it becomes extravagant for a senior on low SS. My $35 order adds up to $48. Don't mind tip and delivery. Then they add service fee and then finally they charged $60 with a little note I had to search for. Said I was charged $60 in error and it will be adjusted within 4 or 5 days... lousy way to do business... losing trust in Instacart... at a time like this... seniors like me are grateful for service but taking advantage is not good... I don't know if they car

I've been using Instacart for over 3 years. But ever since the pandemic demand for their services has sky rocketed. Which seams to mean they are not caring about. Customer service anymore. Do not bother reaching out to them for help. If you get a response it's useless and comes from someone who has no idea how to answer the question. They just automatically blame the shopper. It's not the shoppers fault the web site has gotten to be nearly useless. It's has everything to do with senior management lining their pockets and not putting anything back into the company.

I shopped Aldi via Instacart for 1st time during this stay-at-home period. It worked great. I was able to order abt 95% of what I wanted, and abt 98% of that was available and got delivered within 24 hrs. My 1st 3 orders have no delivery fee, so between the tip, a small service fee and a slight increase in some food prices, I don't think I spent more than an extra $10 for this invaluable service provided at a time when I don't want to go into any stores what-so-ever. The shopper picked great produce and it was packed well. I am grateful.

Shopper left the original store receipt in box. Instacart increased price of everything by 24%! Did you know they increase prices like this?! No! Absolutely no transparency on userous charges. 24% over charge is robbery! They charged me $172.76 for Costco groceries that actually sold for $139.10. No where in Instacart's info do they inform the consumer about this intentional overpricing.

A shopper messaged me and said that they was having issues with the app! Shortly after they charged my card way more than was said and my food never arrived. I am seeking a legal team because they don't want to refund my money like they said they will do. Be aware of this shopper if you choose to use this service. I know I will not ever again