Instacart

I have the yearly plan which was over $100 for a year. But recently, my usual items have been way over priced on the app. By 4 or 5 bucks in some cases! And sale items are no longer listed, either. Decided to go do my shopping in person and the difference in prices on the app vs. in store were simply outrageous. It's a scam. It's definitely not worth it and I'm canceling Instacart. They gouge their customers on usual items once you've made enough orders. Sick of companies like this.

I used Instacart 7-9 times one delivery went well. Non of the shoppers look at the directions you add to the order. I just think they are lazy and stupid. Ask for double bags, never receive them. Called the 1-888 number and the first person to answer called me a $#*!, how nice. I just asked her to show down so I could speck. Just cancelled my 2018 yearly service charge. The shopper that just left would not speck to me and put 67 items in 2 plastic bags and they ripped as he put them on my floor.He said nothing.Don't waist your money, I gave them more than 7 chances to see just good service.

Once again I had an issue, this time I never received my order at all and they swear it was delivered. Normally I get other peoples stuff and only some of mine. Sometimes when they substitute they charge me and don't include the item, not sure how that works. I also paid for a years membership and every time I place an order I have to go back to them to credit the delivery fee, $9.95 each. I'm sure some people don't notice which is free money to them. Their shoppers should be treating our orders as if they are our own and they just don't care. In the last, almost 6 months, I had one, yep, one order that was correct. Now when I reach out they are short and rude, as if it's my fault my order keeps getting messed up. I would avoid this company at all costs, there are other ways to get your groceries delivered without all the stress that comes with this company.

I've used instacart twice and both times my order has been wrong. I'm not sure how this business even operates under such poor and helpless employees. After they offered me a 5 dollar coupon I explained how insulting it was that they thought 5 dollars would compensate me for having to spend my entire night waiting around for my driver to return with my correct order. Never use this service they should be out of business shortly anyway.

I ordered 27 items to be delivered last Tuesday. My first delivery time was 6 - 8 on Friday night. They did not start shopping until 7 p.m. and then they were trying to do 4 orders at once. Of my 27 items 12 were substituted. Several more were not available. What I was really upset about was root beer and dr pepper were buy one get one - They could have held that for me on Tuesday but instead I did not get it al all. It took the girl 1 1/2 hours to shop for my 27 items and then the delivery was late after 8 p.m. I would NEVER order again on Publix Instacart Delivery again. I paid for the poor service. Maybe the worst - The l lb grapes (no way) were opened and all the grapes were off the stem. Afraid to eat the few that were there. No rain checks were offered on the soda.

Initially it was ok but twice in a row it cancelled my order and blocked my account saying we had to verify our card when my husband just verified the same day. I don't trust in now. If their own verification processes fail continuously (back to back) what else are they doing that failing. I would not even give it one star but this requires it.

Many times shoppers make mistakes. After being a customer for two years, I requested a refund for rotten lemons yesterday. I got a response that I wont be refunded and I will never get refunded again.
They also removed the option to have it refunded to the original payment method. The rep told me it was a glitch. This problem went on for a month after many emails. Finally, they have you take a picture now. Um, how do you take a photo of a missing item or if produce is soft. That ends my business with them. I'm sure there were many hidden costs along the way so I'll save money too.

Ordered items before Good Friday. Was scheduled 1-3 that sat. Completed order with shopper. Keep getting 4 delayed order tines. After 745 no delivery contact customer service they said have shortage of shoppers and delivery. But was talking to shopper completed order. What happen to her? Paced on hold disconnected then called back then got email that order rescheduled for Monday day after Easter. Instacart sent out email on Thursday don't forget to order before Easter due to stores not open. The Instacart service said sorry will schedule it for Easter 10-12. How stores are not open. Of course another email order was scheduled for mom by 12 am? How stores r not open? And had Herve to give me $ 5 credit havre continuous git emails on Easter tell us your issue screwed up my Easter

My experience has been hit or miss with Instacart and I say this as far as their ability to select produce / fresh items / meat / poultry / etc. Sometimes they'll grab you the pick of the litter, other times you'll end up with a sad bruised peach. Instacart is usually good about refunding when this happens, and truly the company has been a lifesaver during this whole pandemic. The shoppers are on the front line literally putting their lives on the line to get us our food, so they deserve more than their usual pay during this time.

I have been working with them for almost 3 years,it's getting too bad,it's almost scam,they don't pay that much money,and they want you to shop,and deliver for almost nothing,very long distance,for nothing, and don't know why even the government still allow them to operate in the US,you could work with them for 7 hours,waiting for an order, and some one just to take this although, you can't make any money, and you end up with $29 the whole day,it's like a hundred year ago,this company should be stopped now.

I loved the service at first but as you use it more the prices go up. There is more fees each time. Also, I made an order based off my store prices but instacart makes their own. My chicken was on sale for 7.64 and they charged me 19.84. They did not care to reimburse me or admit that was wrong. I spent 56 dollars extra in groceries, had a delivery charge of 9.99, tip, and a service fee of 10.00 I suggest not using this service and using a pick up at another location or another delivery service. Walmart has been the best for us. It is free, the time slots are super open, and they always have what I need and best part... I can get the sale price! No more instacart here!

If you use this service, be sure and check your bank balance. They put through the entire amount of my order twice - almost $150. The really frustrating part is that after 3 phone calls and 2 emails, they keep saying a supervisor will call me back because they can't do anything about it and this is the 4th day and no one has called me back. At first I thought the double billing was a mistake. I am beginning to think it is a scam.

Use google shopping express instead!

Instacart, without my permission created multiple accounts using google sign in. Then, they had the nerve to accuse me of creating multiple accounts against their policy. Honest mistake, right? Should be easily clarified. NOPE! Instead, they charged my bank account $35 dollars over the course of two days! When I asked for a refund, the "lovely" manager decided to open an investigation against me and refused to return my money. I have never been so insulted in my life before.

Ok ~ gonna whine here for a minute ~ I cannot drive and have Instacart to delivery my groceries. I'm so very sad. There has been 2 that deliver my order correctly and the rest have not. *sigh* I try and not purchase too much stuff in an order so it won't be screwed up. Sadly this doesn't work either. I use Kroger. I've tried calling and have gone through every channel I can think of. I'm not sure of what to try next ~ I'm at a loss. Kroger is the only grocery store in my area. Thank you all for reading this ~ perhaps it'll give you some insight on what to choose.

Grocery delivery. Not only were items completely missing but I had items I did not even order. The response I got from them was " oh well they must have been shopping for 2 different people at the same time".
Not with it at all. Never again. Even with the price increase you would expect you are paying a premium to get the correct order. Nope. Stuff was just thrown in a carriage and I doubt they even looked at my list. Just awful. They should be shut down. Also filing complaint with our Attorney General's office.