Instacart

We submitted a large order from Costco. My son does not have a car in college. We were very pleased and gave a large tip. Of course you pay more but why do people think that a company shopping for you and delivering your groceries should be free or low charge? Time is money and this is worth it. Tip these guys well that are work hard.

It's not bad enough that that all deliveries are wrong, they never call for substitutes either.( I have specified to get substitutes when necessary)
On my first order, I noticed that they had charged my card before a set amount much greater than the total cost of order. (Never mentioned it or ask for permission) ( Very sneaky)
Many of the shoppers they hire are clueless. I once ordered Chocolate chips for baking and they delivered some brand of choc. Chip Cookies. What?
In addition, if you call customer service, you are in for another adventure. They make up stories, in place of the truth and it's obvious. They are incapable of finding a solution to any of your concerns.
I'm frustrated so I say: Bye, bye Instacart.

I have used them twice. Employees do not read, wrong items arrive. Instacart does not adjust your original order total to the actual total billed. Their email stated,
"Your statement will reflect a final
Total charge of $60.16 within 7 business days of order completion". The receipt driver provided has a total of $43.51. I ordered last night Oct 24 and this morning Oct 25 I had a deduction from my bank of $59.50. Not even their accounting/technology is any good.

I say Fraudulent practices! First they gave me double orders and I had to fix that. Then I spent 30 bucks and they charged me $149.00 for some express service I never signed up for. The woman was very nice and said she would return the money, however not for 5 to 10 days and I am retired, my transmission went out and the guy fixing it took my money and ran. I just feel I am getting screwed by everyone! I will NEVER use this again! Cheaters and the prices are too high online and it is difficult to shop on. I'm BROKE! Thanks a lot.

Prices are higher than in store (across all the stores), additional 'service fee' based on order size "so they can run background checks' -... isn't that what the $99 membership fee is for? Customer service nominally helpful but I ended up paying $17 for a single order as I cancelled the subscription after seeing the additional service fees and consistently higher prices. Most expensive delivery service ever used - lol. Except, I'm not laughing yet.

Instacart works with other stores to determine what they will sell to what people in what neighborhood. Both instacart and Walmart jointly rescheduled my food delivery over 3 times. They determined that my neighborhood was not worthy although I paid for my items through credit although it shouldn't matter. When I called for help the rep had a lack of care or concern and seemed to be unaware of.good customer service. He tried to tell me that Walmart was out of the 31 items I needed. Really? It's like winning the Lotto.Hey you never know...LIARS!

Your satisfaction will very much depend on your shopper. Yesterday i had a horrible experience with them. I am very careful to type in big, bold letters, "no replacements or substitutions " in the box marked preferences which gives you that option. My request was totally ignored on 4 items. Their markup is huge. Their deliveries are prompt. I would switch to a different service, but unfortunately fortunately they are the only service in my area.

My account was hacked 6 months ago. I contacted via email to close my account because this person kept resetting my password over and over again. They said if I provided them with all this insanely specific info they would close the account. They never responded. I emailed another 15 times. Nothing. Someone keeps hacking hacking the account, they send me a dozen emails per week to reset the password but it never works. They don't give a $#*! that someone has access to my credit card information. I continually have fraudulent charges I need to remedy with my bank. I would never EVER use this service every again.

Each individual item is marked up and on top there is a tip, a service fee that for me amounts to 10%, and a delivery fee. With all that added up my groceries were significantly higher. The add on the experience of shopper not finding the products that show as high stock items. Then the chosen replacements not registering the prices from when order was placed, but also higher to the already inflated individual prices for using the service. You pay more when they screw-up, essentially.

Customer support is abhorrent. AI generated responses are garbage. Not one email (of many) wa responded to with anything but a canned auto response. They have no one who speak English to speak with in the call center in the middle of Asia and don't do anything to solve even the most minor of disputes!

My most recent message got mixed up with THREE other angry customers where we are all receiving each other's responses to the robot auto messages!

What a joke!

Buyer beware! Shopping is hit or miss but corporate is a joke with no sense of obligation to customers.

Horrible, useless, feckless "support."

Shame on them!

I understand there are always human error and even computer error! But I have ordered instacart four times and twice they have screwed it up. Did not try to rectify it. I got no call back from instacart supervisor or corporate. They cancelled my order today which took me two days to make from Kroger. I will never use this business again. They do not conduct themselves or expect their employees to conduct themselves professionally. There customer service skills are the worst I've ever seen. Beware I hope this company goes out of business.

I order frequently from various delivery apps. Sometimes orders get messed up. Normally those companies make sure to make it right for the customer without a hassle. Instacart could care less. Ordered two 12" subs, received two 6" subs. Tried for an hour to get them to have the driver get the rest of my order. Was on hold and disconnected or phone issues until after the store closed. If they would have handled properly at the first call, it could have been handled. This was my first time using this company and certainly will be my last.

We used Instacart 4 times before we discovered the scam. This last time, the delivery person left his receipt in our grocery bag. He paid $61.58 for our groceries. Add in the fees and tip added another $15.86 to the bill for a total of $77.44. Instagram charged us $95! I complained and was told Albertsons is to blame. Are they? I compared the shopping prices and noted most of the prices jacked up (circled in the photos with the price difference at the sides). I am appalled and livid. This cannot be legal.

I've been using the service for a couple of years, and would generally give 4 stars. However, the service has slipped to zero in the past couple of weeks. They've been busy i. E. making more money, but new hires are not being trained properly, there is no customer service by phone or online and I don't know if the site has crashed. This is new. I've been trying to follow up a complaint about wrong items delivered on April 1. Here it is April 6 and I still can not get anyone to straighten it out. Really, really bad.

They trick you on your first order making you think you are getting free delivery but the prices are much higher than in in the grocery store. Not really free delivery. My delivery time was supposed to be at 6:30, it came at 8:30. Instead of an apple pie I got a one serving size cherry pie. Called customer service and they said they would give me $1.37 refund for my pie. Needless to say I came unglued. At this point I have taken other action. This delivery service is horrible! Stay tuned. I hope this website shares this comment to Instacart.

If you need help with an order by chatting or calling Instacart, don't waste your time. The agents on chat don't always read your messages, and when they do, they don't always solve your problem. Calling them is not much better. I haven't been able to view my existing orders. They say work is in progress with their "platform." That is an urgent issue but this reason continues to be given out week after week!

I ordered from Costco using Instacart. Compared package prices of meat items to what was charged on my credit card. I was charged anywhere from a 42% premium on one item down to 5% on another. Average premium charges on meat products was 24%. Don't know about rest of order since there were no package prices for anything except meat. Tried three times to get Instacart to explain their premium policies but never got an answer. Do not use Instacart! They will charge you huge premiums and you won't be able to tell how badly you got screwed!

We will never use Instacart again. My wife had groceries scheduled for 12 pm today in Sea Isle City in NJ. We are still waiting after numerous calls to ShopRite and Instacart. We have 12 people who were counting on food today. Instacart could not even guarantee tomorrow. Take your own food or just shop when you get to your vacation site and save the frustration

I used to love instacart in 2017 when shoppers were actually staying in touch, reading your directions, and getting what you wanted or worked with you to find suitable replacements. In my recent orders this has not happened at all. No communication, unacceptable replacements if any, completely wrong items, and items missing. And then: impossible to get customer service at all. They made it impossible to get in touch with them. It used to be that one can call and wait or schedule a call, but now it just says they will be in touch. Guess what? They never are. I am going to dispute the entire charge of my last order because this is ridiculous. The people who shop and deliver are trying their best while being totally exploited. They get a small fraction compared to what Instacart actually gets. Disgusting!