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Infotracer

Overview

Infotracer has a rating of 3.1 stars from 28,722 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Infotracer most frequently mention great service, easy access and quick results. Infotracer ranks 2nd among Background Check sites.

service
637
value
759
shipping
120
returns
44
quality
552
This company responds to reviews on average within 1 day
How would you rate Infotracer?
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Tennessee
1 review
0 helpful votes
Follow David J.
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Where's the odometer reading?
March 6, 2025

Where's the odometer reading? I thought that was part of the report?

Date of experience: February 24, 2025
Jehoany R. Infotracer Rep
2 months ago

Hello David,

Thank you for your review. I’m sorry you did not find the information you were looking for. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.

Nonetheless, I forwarded a request for the vehicle's odometer mileage reading to one of our research specialists, who will look into this for you. You will receive an update today.

If you have any other concerns, please do not hesitate to contact us at your earliest convenience. Have a great day, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Ohio
1 review
0 helpful votes
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Looking for Phone number
February 25, 2025

Your site sure likes to trick people. You act like you have more info than you do

Date of experience: February 15, 2025
Meliza Q. Infotracer Rep
2 months ago

Hi Christopher,

Thank you for sharing your feedback. I'm sorry your experience with our site didn’t meet your expectations. We strive to provide accurate, comprehensive, helpful information and take your concerns seriously.

If there’s a specific issue or something you were expecting but couldn’t find, we’d be happy to assist you further and ensure you have the information you need. Please feel free to email us at askinfotracer@ask.infotracer.com. Have a great day, and stay safe!

Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Iowa
1 review
0 helpful votes
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Was looking for marriage records but I paid 2.95 for nothing. How do I cancel this service

Date of experience: March 3, 2025
Jehoany R. Infotracer Rep
2 months ago

Hello Linda,

Thank you for your feedback. I'm sorry we could not provide the information you needed. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.

I canceled the account. Rest assured, our company will no longer bill you. The payment made will allow you access until March 10,2025.

I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@ask.infotracer.com. Rest assured, we’re here to help you.

I look forward to hearing from you. Have a great day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Washington
1 review
0 helpful votes
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N/a
March 16, 2025

Doesn't give you the full report like advertised unless you pay more.

Date of experience: March 6, 2025
Jehoany R. Infotracer Rep
2 months ago

Hello Brianna,

I appreciate you leaving feedback, and I'm sorry you're dissatisfied with the report you received. Please know all customers are welcome to run a preliminary search. The Preliminary Search accesses people’s databases to confirm that the information exists in the United States. It may not match the search results obtained in the member’s area based on the same search parameters.

Additionally, the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can exit the pop-up notification, and it will continue running the search without additional fees.

I ran the search on my end and was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.

I can confirm that your account has been canceled as requested. Rest assured, our company will no longer bill you. The payment made will allow you access until March 13,2025. If you need further assistance, please don’t hesitate to contact us. Have a nice day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Germany
1 review
0 helpful votes
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Good
March 10, 2025

Good, but i dont need it anymore so. I can say my friends its a good site

Date of experience: February 28, 2025
Jehoany R. Infotracer Rep
2 months ago

Hello Nik,

Thank you for the 5-star review! We're glad you found our site helpful and appreciate you recommending us to your friends! If you need us again in the future, don't hesitate to reach out. We're here to help.

Have a nice day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Florida
1 review
0 helpful votes
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I don't like being baited into a service and then tricked into paying for a "premium" version

Date of experience: March 18, 2025
Meliza Q. Infotracer Rep
1 month ago

Hi Clarence,

Thank you for your feedback. We aim to be as transparent as possible about our offerings, and I’m sorry for the confusion regarding our service.

Premium Reports are optional add-on services separate from your subscription. You can simply exit the pop-up notification, which will continue running the search without additional fees.

I also tried searching for the information you needed but was unsuccessful. Access might be restricted under the Driver’s Privacy Protection Act (DPPA) protection. There is no assurance, as found in our FAQs>Data Questions: https://infotracer.com/faq/. We hope you understand.

Please let us know if there's anything else we can help you with. Have a great day, and stay safe!

Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

North Carolina
1 review
0 helpful votes
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I thought that I would get more info absolutely no pictures disappointed

Date of experience: March 20, 2025
Jehoany R. Infotracer Rep
1 month ago

Hello Tommy,

Thank you for your feedback. I'm sorry you're disappointed with the report you received. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.

To learn more about where we get data from, please visit https://infotracer.com/faq/.

I would love to turn things around and make it right if I can. Please reach out to me at askinfotracer@ask.infotracer.com or call me at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Texas
1 review
0 helpful votes
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Good and valuable information given
April 13, 2025

Good and valuable information given. Thank you for the service you provide.

Date of experience: April 3, 2025
Jehoany R. Infotracer Rep
4 weeks ago

Hello Sheena,

Thank you for the 5-star review! We're delighted you found the information helpful and valuable.

If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
Www.infotracer. Com
+1 833-922-2315

Texas
1 review
0 helpful votes
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I buy a trial report because it said it included owner's names of cars but it doesn't.

Date of experience: April 14, 2025
Jehoany R. Infotracer Rep
2 weeks ago

Hello Craig,

I appreciate you leaving a review. We sincerely apologize we could not provide the owner's information of the vehicle you were searching for. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.

I have also searched on my end to see if I could help yield the results for the License Plate you were searching for, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.

Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
Www.infotracer. Com
+1 833-922-2315

Alabama
1 review
0 helpful votes
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Nice
March 17, 2025

Don't have any experience, I enjoy the idea of having to do it myself but I don't know how to make it happen

Date of experience: March 7, 2025
Meliza Q. Infotracer Rep
2 months ago

Hi Tironda,

Thank you for your feedback. I completely understand that diving into something new can feel overwhelming, especially when unsure where to begin.

We’re here to support you every step of the way. If you'd like, I can provide some helpful resources or guide you through the process to ensure you feel confident moving forward. Let me know where you'd like assistance, and we'll make it easy for you to get started.

Feel free to call or email us at askinfotracer@ask.infotracer.com. Have a wonderful day!

Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

New York
1 review
0 helpful votes
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Charged and didn't give info that the website says it will give

Date of experience: February 11, 2025
Jehoany R. Infotracer Rep
3 months ago

Hello Jen,

Thank you for your feedback, and I'm sorry we could not provide the information you needed. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.

I can see you were running a search for a License Plate. I’ve tried searching for it on my end but was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.

Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Georgia
1 review
0 helpful votes
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I don't like bait and switch deals, I expected full transparency for my purchase. You stole from me and lied to me.

Date of experience: March 6, 2025
Jehoany R. Infotracer Rep
2 months ago

Hello Robert,

Thank you for your review, and I'm sorry our service did not meet your data needs. This is not the kind of experience we wanted you to have. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.

I can see you were running a search for a License Plate. I’ve tried searching for it on my end but was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.

I canceled the account and processed a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Illinois
1 review
0 helpful votes
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This site is reliable
April 13, 2025

Quick and efficient, I signed up and requested information and it was sent to me quickly

Date of experience: April 3, 2025
Jehoany R. Infotracer Rep
4 weeks ago

Hello Aries,

Thank you for sharing your experience and for your kind words! We're thrilled you found the site reliable, quick, and efficient. We work hard to meet your expectations and are happy to hear we hit the mark for you.

If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a great day, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
Www.infotracer. Com
+1 833-922-2315

Australia
1 review
0 helpful votes
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The phone number searched doesn't live in the middle of the continent. Not a good app

Date of experience: February 26, 2025
Jehoany R. Infotracer Rep
2 months ago

Hello Shane,

Thank you for sharing your feedback. I'm sorry our service did not meet your data needs.

I ran the phone number search on my end. We sincerely apologize, but we could not find any additional information on your request within our database. This may happen if the phone number is under any of the following conditions:

(1) is a dummy/system-generated number;
(2) has been added to the Do Not Call List;
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.

Additionally, we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.

Please be advised that your account is active and will renew on March 5,2025. If you wish to cancel, please give us a call or send an email to askinfotracer@ask.infotracer.com. Have a nice day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Georgia
1 review
0 helpful votes
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Didn't find what I was looking for. But experience was good.

Date of experience: February 20, 2025
Jehoany R. Infotracer Rep
2 months ago

Hello Darryl,

Thank you for your review! We're glad you had a good experience with us. We apologize that you didn't find exactly what you were looking for. We gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.

To learn more about where we get data from, please visit https://infotracer.com/faq/.

If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Florida
1 review
0 helpful votes
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Good Experience
March 7, 2025

The experience was good. I appreciated the easy to use platform.

Date of experience: February 25, 2025
Jehoany R. Infotracer Rep
2 months ago

Hello Heather,

Thank you for your positive feedback! We're delighted you had a good experience with our service and found the platform easy to use. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day. So, thank you for your kind words; we look forward to seeing you again.

Have a nice day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Australia
1 review
0 helpful votes
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Informative and reliable
April 26, 2025

Informative and reliable.
Easy to use and navigate through the information.

Date of experience: April 16, 2025
Jehoany R. Infotracer Rep
2 weeks ago

Hello Colleen,

Thank you for the 5-star review! We're glad you found the information informative and easy to navigate. We work hard to meet your expectations and are happy to hear we hit the mark for you.

If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
Www.infotracer. Com
+1 833-922-2315

California
1 review
0 helpful votes
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Good
March 20, 2025

Good

I had the best experience possible thank you infotracer

Experience

Date of experience: March 10, 2025
Jehoany R. Infotracer Rep
2 months ago

Hello Frank,

Thank you for your positive feedback! We're so glad you had the best experience possible. We work hard to meet your expectations and are happy to hear we hit the mark for you.

If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Alaska
1 review
0 helpful votes
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Paid for a service provided the vin
January 19, 2025

Paid for a service provided the vin. But. No I.D on who owns it. That was the purpose of paying!

Date of experience: January 9, 2025
Jehoany R. Infotracer Rep
4 months ago

Hello Randy,

Thank you for your review. We sincerely apologize we could not provide the owner's information of the vehicle you were searching for. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.

I forwarded a request for the vehicle's owner's information to one of our research specialists, who will look into this for you. You will receive an update today.

If you need further assistance, please don’t hesitate to contact us. Have a nice day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

North Carolina
1 review
0 helpful votes
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It was awesome to finally be able to find a service that could find information.

Date of experience: March 2, 2025
Meliza Q. Infotracer Rep
2 months ago

Hello Constance,

Thank you so much for your positive feedback! We're glad our service helped you find the information you were looking for. It’s always great to know that we’ve been able to meet your needs. If you have any questions or need assistance, please don’t hesitate to reach out. We're here to help!

Have a wonderful day!

Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315